Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 260 Grande Heights Dr, Cary, NC 27513
Phone: (919) 468-1822
Website: https://www.firehousesubs.com/
Order and Reservations
Order: Order online
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260 Grande Heights Dr. – Firehouse Subs
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Firehouse Subs Cary #1. Specializing in hot subs made with premium meats and cheeses and piled high on a toasted sub roll. Sandwich Shop. . Follow …
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Reviews
Lauren Bradford
So my husband ordered a sub from this place and I got a soup and a side salad. Now mind you a side salad I feel should be pretty simple to make. I asked for no tomatoes and no onions well I got both tomatoes and onions in my salad. He calls up there no one answered for about 10 minutes. Then when he finally gets ahold of someone 12 minutes later the guy on the phone said you will have to call DoorDash or the other third party to get a refund. He ordered on the firehouse app and the employee actually questioned him saying I’m pretty sure it was DoorDash but I will go double check. He puts us on hold. Gets back on and takes my husband’s phone number so the store manager could call him. My husband goes in today because he never got a phone call… They remade it correctly this time but the lettuce was brown throughout the entire side salad. Someone could have gotten sick if they ate this. I’m all about second chances but I personally will never return to fire house subs. Jersey Mike’s has better quality in their food and customer service. Do Better FireHouse!!!!!
… moreDamon W
I ordered online about 815 on a sat night. . I arrived and upon entry I was immediately greeted and asked if I had an online order. My food was ready and prepared perfectly. The sandwich tasted great and was perfectly made with all ingredients on the sub and not everywhere else. Looked just like the one in the commercial. Lol Great product and service !
… moreAllison McAdams
Mayuri and her team were so helpful when I placed a staff lunch order. I requested that each order be labeled with the individual’s name for easy sorting. All the orders were made and labeled correctly. We had guests in for a meeting and the attention to detail by this Firehouse Subs location made the transition to lunch go smoothly. Thank you Mayuri and team!
… moreVictoria Grimes
MOLDY BREAD! RUDE EMPLOYEES!
Stay away!!
I ordered a sub on the app. Picked it up. And drove home. The service to begin with was great! The sandwich was even very good! UNTIL I found mold on the sandwich When I called the store I overhead the guy telling his boss that they have had a problem with mold on the white bed for a while. He said that another employee found mold the day before and he found mold earlier that day. He offered me a refund but I would need to return to the store which I said was difficult for me bc I was not in the area (traveling through for work). I told him that I overheard him tell his boss that this has been happening a couple of times and I said it was concerning that this has happened before and it is still happening. He told me “it was a quality control issue and they had thrown away the previous moldy bread and not served it to customers and it was not a store issue. and if I was going to continue to throw accusations around then I’m going to hang up”. Which he did immediately. I tried calling back several times over the next few hours and they would not answer the phone. After finishing work, I drove back to the store and asked for the refund. While he was issuing the refund, I said “I don’t think you handled that appropriately” he responded with “well you can keep your opinions to yourself” I walked out and told the emoloyee who was standing by the bread, to check all the bread loafs.
The next day I called and spoke with the general manager, Mayuri, she was not receptive to the complaints and kept cutting me off as I was trying to explain what happened and just kept offering me the refund. I was finally able to tell her that I had already gotten the refund and to please let me finish explaining all that happened (the details the employees left out). She was rude and dismissive of the issue. she then told me that every so often that get bread with mold on it and just throw that one piece away. While also saying, they do not have a mold problem even tho it’s obvious they do and have known about it for days. I let her know that I was calling the health department and filing a formal complaint. She told me to go ahead and call them. She finished by saying “is there anything else you want to rant about because I have other customers”
I was shocked at the lack of professionalism, lack of care for a mold problem, and willingness to fix a known mold problem.
I said an expletive word and hung up.
I highly recommend avoiding this location and if you do dine there, CHECK THE BREAD FOR MOLD BEFORE EATING!
… moreStay away!!
I ordered a sub on the app. Picked it up. And drove home. The service to begin with was great! The sandwich was even very good! UNTIL I found mold on the sandwich When I called the store I overhead the guy telling his boss that they have had a problem with mold on the white bed for a while. He said that another employee found mold the day before and he found mold earlier that day. He offered me a refund but I would need to return to the store which I said was difficult for me bc I was not in the area (traveling through for work). I told him that I overheard him tell his boss that this has been happening a couple of times and I said it was concerning that this has happened before and it is still happening. He told me “it was a quality control issue and they had thrown away the previous moldy bread and not served it to customers and it was not a store issue. and if I was going to continue to throw accusations around then I’m going to hang up”. Which he did immediately. I tried calling back several times over the next few hours and they would not answer the phone. After finishing work, I drove back to the store and asked for the refund. While he was issuing the refund, I said “I don’t think you handled that appropriately” he responded with “well you can keep your opinions to yourself” I walked out and told the emoloyee who was standing by the bread, to check all the bread loafs.
The next day I called and spoke with the general manager, Mayuri, she was not receptive to the complaints and kept cutting me off as I was trying to explain what happened and just kept offering me the refund. I was finally able to tell her that I had already gotten the refund and to please let me finish explaining all that happened (the details the employees left out). She was rude and dismissive of the issue. she then told me that every so often that get bread with mold on it and just throw that one piece away. While also saying, they do not have a mold problem even tho it’s obvious they do and have known about it for days. I let her know that I was calling the health department and filing a formal complaint. She told me to go ahead and call them. She finished by saying “is there anything else you want to rant about because I have other customers”
I was shocked at the lack of professionalism, lack of care for a mold problem, and willingness to fix a known mold problem.
I said an expletive word and hung up.
I highly recommend avoiding this location and if you do dine there, CHECK THE BREAD FOR MOLD BEFORE EATING!
Michelle Zarefoss
My name is Michelle and this was my first time in the store the manager is superior her name is mayuri surati. All the staff very nice very accommodating the ingredients are fresh and delicious I had the roast beef with the as you dip man oh man that was wonderful I will be definitely back in the store I also will be ordering my New Year’s Eve tray from Mayuri this year because I know it will be very fresh in my family will really enjoy it
… moreLamar Green
I am never going to order anything from Firehouse subs again. The woman who I guess is the manager gave my order to someone else and ran to the door and called him back after he took the pickle out from my sandwich. She gave him his order and then tried to add a pickle and give me mine back. They are more concerned with speed than accuracy and it cost me money and my lunch
… moreRamiro
Absolutely disrespectful
Ordered a large hook and ladder and picked up immediately as it was ready, as I arrived home around 5 minutes later it appearaed just appalinginly unappetizing, it looked white as if it was barely toasted, cold even though it had barely been some time since it was picked up, and finally much shorter than a LARGE hook and ladder should be. When I returned to complain, I was met with disrespect, giving comments as “well its white bread” and “you took too long to pick it up”. As stated before I had picked it up the moment it was ready and had even arrived earlier. Owners and staff here are inexperienced and disrespectful, will definetly avoid in the future and suggest others do as well.
… moreOrdered a large hook and ladder and picked up immediately as it was ready, as I arrived home around 5 minutes later it appearaed just appalinginly unappetizing, it looked white as if it was barely toasted, cold even though it had barely been some time since it was picked up, and finally much shorter than a LARGE hook and ladder should be. When I returned to complain, I was met with disrespect, giving comments as “well its white bread” and “you took too long to pick it up”. As stated before I had picked it up the moment it was ready and had even arrived earlier. Owners and staff here are inexperienced and disrespectful, will definetly avoid in the future and suggest others do as well.
Rachael Vale
Shout out to Mayuri (hopefully spelled correctly!) for making a large catering order work, despite the icy weather. She went above & beyond to make it happen for me. Thank you so much!
… moreAmanda Smith
May is amazing! Super friendly, quick, and efficient! The food is always great and the restaurant is always clean. This is one of the few locations I actually frequent and get consistently great service!
… moreSelena Nederhoff
We stopped in for a quick bite. My brother ordered a small sub. He seemed to enjoy it, (I didn’t ask)! I ordered a sub without the bread. They fixed it for me, not questioning my choice. It was wonderful. The prices were we really good too.
I enjoyed the firehouse theme. If my kids were still young, I would take them here. Their father was a firefighter during their childhoods.
… moreI enjoyed the firehouse theme. If my kids were still young, I would take them here. Their father was a firefighter during their childhoods.