4.4 – 342 reviews • Sandwich shop
Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Order: Order online
order.firehousesubs.com
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Menu – Firehouse Subs
… Subs. Build Your Own Sub. Cold Subs. Hot Sauce Bottles. Small Catering. Salads … Firehouse Meatball. Meatballs, provolone & marinara · Club on a Sub. Turkey …
Reviews
Colten Johnson
Went to firehouse in person and it was okay, when I had the subs they were cold as could be and we didn’t ask for cold subs, so much for warm subs. And one of the employees (I believe one with pink hair and lipstick was very rude and didn’t seem to care at all about my service as a customer. I’ve had alright experiences but today was absolutely horrid. Need to do a much better job with attitude and making sure the food is what it’s advertised to be. Very dissatisfied
… moreDebi Hunter
The food here is great but we couldn’t eat it because one of the workers was coughing and hacking all over the food and equipment the entire time we were there. And not just a little bit, we’re talking huge nasty coughs. The guy was literally slicing meat as he did it. Not sure if I will ever go back.
… moreDebbie Miller
Had two of the Thanksgiving subs delivered – one hot and one cold – and they were delicious!! Exactly as ordered! Much appreciated! Keep up the good work! Thank you!
… moreBrad Carey
The medium NY Steamer had a pathetically poor amount of meat on it. Each bite had way too much bread to it. The photo on the menu had thick meat end to end, side to side. Mine had a lump down the middle. So annoyed I paid $10 for it.
… moreRoger Shook
Update. They ask for customer input so I provided the info below. They sent an email that the store management would contact me. They didn’t so I replied that I never heard from anyone. Got a reply “we sorry”. Wow great customer service
First time customer today, ordered online since was in a rush. The app says and there is a basket area near the entrance for online order pickup. I waited 15mins since the app said order would be ready at that time but it wasn’t. I asked an employee if they received my order – yes! It seems due to theft, they now place to-go orders in a different place. Wasted 15mins and then my sub was barely warm (meatball). More importantly, ordered with no pickle – the smell disgusts me :-), but sure enough, I smelled pickle when I opened to sandwich container. Other customer came to the counter and said they didn’t get their pickle. Seems they need to triple check orders. And no napkins really didn’t help when trying to eat a saucy sub. Not a great experience.
… moreandrew mcdonald
Guys had their stuff together. Good service and good food…….HOWEVER… the cashier had a pistol in plain sight on the front of his waist. Weird vibes. Maybe keep that thing concealed
… moreT Cousar-Graham
Decided to stop here today ,I question our decision. I paid for my drink and the young cashier placed his finger in my cup.He looked at me a little strange upon my refusal of the cup,I asked for another. I told him he has been handling money,therefore his hands were NOT clean! Also, while eating my husband found hair in his sub. He low key informed an employee and she made him another sub. I would have given a 4, had he not found hair,and my cup given to me correctly. I noticed that they do not wear hair nets.
… moreJeff Mount
Staff is always friendly, efficient. Food is prepared perfectly, is fresh, and delicious. I’ve been to many Firehouse Subs locations and this is one of the best!
… moreTristan
Patrick did an amazing job of assisting me when my order wasn’t received through the Uber pickup system, friendly kind and courteous, Thanks Patrick!
… moreRyan C
Updated review: September 2020
the restaurant seems to have come a long way from when I wrote my initial review. the cup situation is still something that bothers me and still happens. I mean I have gone to this location now for in excess of 8 monthsand just this week after 8 months I find out they have large plastic cups they could have offered for 8 months of getting a large combo and getting that paper wax cup. The covid shield at the register makes it a little more difficult to order but that is everywhere.
My food this trip which was a meatball sub was okay. Ans my bowl of potato soup was good to say the least. I would have taken this up to four or five for the shear improvement over how it wasbut that comes situation bothers me that bad it will move up to three stars from one. the cup has nothing to do with it but the principle of not giving the customer what they are paying you money for is everything. It’s called stealing, it’s called robbing and it’s called wrong.
The food is ok but I get really tired of ordering a large combo and the staff always handing me a medium cup. One employee told me the management encourages that which I find wrong and dishonest. If you pay for an item you should get the said item. I am inclined to believethat employee based on the fact employee retention is some of the lowest I’ve ever seen in my life. Every week….. New faces…
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