
All-day Mexican fast-food chain restaurant serving standards such as carne asada, tacos & tortas.
Hours
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
| Sunday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
Address and Contact Information
Address: 20429 N Lake Pleasant Rd, Peoria, AZ 85382
Phone: (623) 825-0146
Website: http://www.federicosmexicanfood.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Federico’s Mexican Food: Home
Locations – Federico’s Mexican Food
Arizona – Federico’s Mexican Food
Reviews
What truly sets this place apart, however, is the outstanding customer service. The staff is always welcoming, patient, and professional, even during busy or stressful moments. They go above and beyond to ensure customers feel respected and taken care of, which is why I continue to support this restaurant regularly.
On multiple occasions, I have personally witnessed the staff handle difficult situations with remarkable professionalism—especially during a recent incident involving an extremely rude and hostile customer. This individual (LORENNA HALL) used vulgar and disrespectful language toward staff members and later attempted to portray themselves as a victim after leaving a public review. Despite being treated unfairly, the employees remained calm, respectful, and composed, refusing to engage in negativity or escalate the situation.
It is disappointing that customer service workers are sometimes subjected to such toxic behavior. No one deserves to be verbally abused while simply doing their job. The way this staff handled the situation speaks volumes about their character, training, and dedication to maintaining a positive environment for all guests.
In a time when it’s easy for people to misuse review platforms, it’s important to recognize the truth: this restaurant delivers quality food and exceptional service, and the staff deserves appreciation—not hostility. I will continue to support and recommend this establishment, and I hope others do the same.
She is the same employee that many other customers have mentioned in previous reviews. (She can barley speak English). Every time I use the drive thru, her attitude is rude and dismissive. She repeatedly refuses to give me habanero salsa, claiming it’s “at the bar,” even though other staff members have no issue providing it.
Tonight was the final straw. When I asked for her name after another poor interaction, she refused to give it to me. I explained that every visit involves terrible customer service from her specifically. Her response was, “I don’t remember you,” followed by shoving the food bag at me and slamming the drive-thru window shut.
I parked went inside and spoke to the cook, asking him if I could get her name to report the incident. She immediately began talking over me, telling him not to give me her name and saying I was just mad because I didn’t want to get the salsa myself. I calmly explained the situation to the cook and made it clear that she is the only employee with this kind of attitude—everyone else there is amazing.
Things escalated verbally (which I admit could have been handled better), but ultimately the cook had to tell her to be quiet and informed me that the manager would be in at 8 a.m. tomorrow.
I hate to say it, but someone with this level of hostility, and inability to communicate respectfully should not be working in a customer-facing role. What’s worse is that this is not the first complaint about her. Just to reiterate if you scroll down the reviews there are plenty about her and I know for a fact it is the same young lady I am discussing. I truly hope management addresses this issue, because customers and the rest of the staff deserve better and customers have had enough of her rudeness!
The staff was friendly and accommodating, really going above and beyond to ensure I had everything I needed. Thanks to their incredible efficiency, my last-minute gathering turned out to be a fantastic success. I highly recommend their service for anyone in need of delicious catering on short notice!
Also, they offer a senior menu.