
Board games, free WiFi & a small menu of wraps, salads & desserts in mellow, art-adorned cafe digs.
Address and Contact Information
Address: 750 South Ave, Rochester, NY 14620
Phone: (585) 305-1064
Website: http://www.equalgroundscafe.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
HOME | EQUAL GROUNDS COMMUNITY CAFE
Equal Grounds Community Cafe | Rochester NY – Facebook
(@equalgroundscafe) • Instagram photos and videos
Reviews
My mom ordered the dirty spiced chai with a shot of espresso and it was unreal. It was literally a snickerdoodle cookie in drink form. This drink easily earned a 10/10 rating. As for the Easter special, I would most likely lean towards a 5/10 or 6/10 just based on my preferences. It definitely earns extra points for aesthetics and a peep on top!
I also loved the fact that you’re able to sponsor a “pay it forward” meal for someone who may need it. I purchased a grilled cheese and chips for someone who may need a warm meal in the future. You tell the barista and you’re able to pick what you want to order for someone and then put it on the cork board in the front of the restaurant. It’s a great opportunity to give back to others!
The aesthetics and kindness of this place is so warm. It feels comfortable sitting in the atmosphere of everything. There was even a little therapy dog with his family when I came in! He’s there every Friday morning.
After waiting 10 minutes, I realized she was preparing orders strictly in order of arrival, which meant I would still end up waiting the full 20–30 minutes just for the coffees. At that point, I politely asked if she could add the sandwiches to my order, since I was already waiting the same amount of time. She responded very rudely, telling me I’d have to go to the back of the line.
I tried explaining that she wasn’t clear that the 20–30 minute wait applied to everything, including drinks, and that if I had known, I would’ve ordered the sandwiches upfront. I completely understand that she was overwhelmed and working alone, but the way she responded made it feel like she simply didn’t want to add the sandwiches because she didn’t want more work—rather than trying to help clarify or problem-solve.
When I then asked for a refund for the coffees, she again spoke to me rudely and told me I’d need to go to the back of the line. I ended up waiting over 40 mins for the coffee, at least she ended up refunding me my order.
The customer service here was unacceptable.
Never coming back, and I do not recommend this place.
Used to be a much better deal years ago
Edit: Response to the reply, with all due respect I visited because I want this place to succeed so much but competitors are offering a better value in the same economy, it impacts me as well, I cannot visit as often as I would like to at this rate. I am not the first to point this out and it is an issue that behaves as a negative spiral. Taking a bit more loss per item sold would do a lot to get people coming back in and recommending the shop to others. I have great memories here and want to go back to making that a habit, but it is kind of difficult to justify for myself and to my friends.