Address and Contact Information
Address: 32 Broad St, ELY CB7 4AH, United Kingdom
Phone: +44 1353 668802
Website: http://elyspice.com/
Order and Reservations
Order: Order online
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Reviews
Overcooked and not what we ordered. We complained via the Food Hub app and they claimed it wasn’t overcooked. We then phoned up to try and resolve they asked that we give them the food back so they can check. Literally arguing over the phone with them. Absolutely appalling.
Update: They came to pick the order up, proceeded to pick the chicken out and shove it in our faces saying it’s fine. Then dropped the chicken all over the floor littering on our property. A number of our family members got very upset including a 3 year old! I can’t stress enough how unprofessional this place is, please avoid.
Halfway through eating my meal I was shocked to see the chicken I had been eating was not cooked properly. I contacted the restaurant about it and they were extremely rude, the man shouted down the phone at me and said that it was impossible and pretty much said I was lying and hung up the phone. If you zoom in on the photos you can clearly see that it is pink, raw/ translucent uncooked flesh in the centre of the chicken. As I had already eaten half of it, I am now extremely concerned that I may get food poisoning. Terrible customer service, not even an attempt to apologise.
Most the dishes were overly sweet, like cloyingly, nauseatingly sweet. The saag paneer was like creamed spinach with heaps of sugar added to it and no chunks of paneer. The lababdar and butter masala dishes were flavorless sugary slops. The chick peas in the chana masala tasted like cardboard.
Indian food is usually one of my favorite cuisines. My expectation is flavorful, complex dishes that make you want to keep going back for more. This was barely edible. I’d also like to add that we both skipped lunch and were quite hungry, and very much looking forward to Indian take-away. I ate as much as I could to satisfy my hunger and we threw the rest in the bin. I’m left feeling really sad.