Address and Contact Information
Address: 201 Whitehaven Rd, Grand Island, NY 14072
Phone: (716) 775-5190
Website: http://elldens.com/
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Reviews
Everything was perfect! They had the room decorated for Christmas beautifully The food was outstanding and the service was amazing! The owner, Diane, answered all my concerns and even had the pink napkins made in to the shape of Christmas trees . If you are thinking of hosting a special event or dinner I highly recommend Ellden’s. You won’t be disappointed
I flew across the country to host my father’s 80th birthday, a milestone I had spent months planning. I booked this venue four months in advance for a small dinner of 19 guests and was told there would be no event before mine and that I could arrive early to decorate. Closer to the date, I was told by Hailey the manager a baby shower had been added beforehand, but that it would end early and I’d be texted once the room was ready and have plenty of time to set up for my dads special day.
That text didn’t come until 3:20 PM — just forty minutes before my 4:00 PM event. I still had to get there, and when I arrived, the shower was just ending. The room was messy, crowded, and unprepared, and I was left rushing and sweating, trying to decorate as my guests began arriving. It was chaotic, stressful, and genuinely upsetting, especially after traveling so far to make this milestone special for my dad. I actually had to ask the previous party to leave. My guests arrived with another party going on, I was really embarrassed and didn’t have the time to finish setting up for the party.
Throughout the evening, service was minimal. I had to clear tables myself, find forks and plates for cake, and track down staff for even the most basic needs. When I asked for things they seemed very annoyed. No one really checked in, refilled drinks, or apologized. To make matters worse, the bill was overcharged and included an automatic 19% gratuity for service that barely existed. Considering the stress, disorganization, and complete lack of accountability, I should have been offered a significant discount or at least a big apology — instead, I was overcharged!
The view is beautiful, but the lack of organization, communication, and care completely overshadowed it. What should have been a joyful, once-in-a-lifetime celebration turned into a rushed and stressful experience I’ll never forget — for all the wrong reasons.
5/9/21 Mothers Day Brunch/Lunch was such an enjoyable meal and perfect place to celebrate our mother’s special day. The food and service was excellent. They had beautiful menus printed up for everyone and a pretty reserved sign with my name for the table. Thank you for your excellent and friendly customer service.
Not a good way to finish a dinner. We showed it to the waiter and he could obviously see it and agreed. Yet they still found a way to leave it on our bill. The salt shakers are unusable the crude and debris on the salt shakers is disgusting
We live on Grand Island just a few miles from this restaurant it’s very disappointing to realize that we will not be patronizing
This restaurant. We understand it’s been under new management for the last few months they have certainly got their work cut out for them. $122 for 2 sandwiches and 4 glasses of wine and a undercooked dessert.
Wall Mart County Club.