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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Modesto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 9 AM–11 PM |
| Saturday | 9 AM–11 PM |
| Sunday | 9 AM–11 PM |
| Monday | 9 AM–11 PM |
| Tuesday | 9 AM–11 PM |
| Wednesday | 9 AM–11 PM |
| Thursday | 9 AM–11 PM |
Address and Contact Information
Address: 2225 Plaza Pkwy, Modesto, CA 95350
Phone: (209) 544-3906
Website: https://restaurants.elpolloloco.com/ca/modesto/2225-plaza-pkwy?utm_source=gmb&utm_medium=yext
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2225 Plaza Pkwy., Modesto, CA – Order El Pollo Loco
El Pollo Loco is a quick-service fire-grilled chicken restaurant inspired by the flavors of Mexico, located at 2225 Plaza Pkwy in Modesto, CA.
El Pollo Loco | Fire-Grilled Chicken | Let’s Get Loco™
Famous citrus-marinated, fire-grilled chicken. Cooked slow. Served fast. Always cut-to-order. Now serving in Arizona, California, Nevada, Texas, and Utah.
Locate El Pollo Loco near Modesto
El Pollo Loco InModesto, CA · El Pollo Loco 2225 Plaza Pkwy. Open Now – Closes at 11:00 PM. phone. (209) 544-3906. (209) 544-3906 · Get Directions Link Opens in …
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Reviews
Nani
I went through the drive-thru and ordered a Family Feast. I always try to be patient and understanding, knowing how busy fast-food restaurants can get.
The drive-thru cashier was extremely kind, patient, and helpful. He assisted me with my order, asked for my name, and even checked if I wanted chips and guacamole. Because he was so nice, I mentioned I wanted a side of chips since I like to enjoy my chips and salsa by itself. He made the experience much more pleasant.
When I asked for extra salsas (4 red, 4 green, 3 pico), there was some confusion at the window. The manager told the cashier that I couldn’t get that many and that I’d need to purchase a large side tub of salsa for around $4.80, then limited me to 9 salsas total. The cashier still tried to help and added a few extra, which I really appreciated.
That said, I’ve noticed a pattern with management at this location — they often come across as rude and seem more focused on limiting portions rather than keeping customers happy. It’s unfortunate because the food and the cashiers are great, but the management style can make it less enjoyable to come back.
Overall, if the management were a bit friendlier and more flexible, this would easily be a 5-star experience. The cashier’s service, however, was excellent.
… moreThe drive-thru cashier was extremely kind, patient, and helpful. He assisted me with my order, asked for my name, and even checked if I wanted chips and guacamole. Because he was so nice, I mentioned I wanted a side of chips since I like to enjoy my chips and salsa by itself. He made the experience much more pleasant.
When I asked for extra salsas (4 red, 4 green, 3 pico), there was some confusion at the window. The manager told the cashier that I couldn’t get that many and that I’d need to purchase a large side tub of salsa for around $4.80, then limited me to 9 salsas total. The cashier still tried to help and added a few extra, which I really appreciated.
That said, I’ve noticed a pattern with management at this location — they often come across as rude and seem more focused on limiting portions rather than keeping customers happy. It’s unfortunate because the food and the cashiers are great, but the management style can make it less enjoyable to come back.
Overall, if the management were a bit friendlier and more flexible, this would easily be a 5-star experience. The cashier’s service, however, was excellent.
Yasmine Lawley
Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken.
My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce.
I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
… moreMy creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce.
I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
Jose Garcia Aguilera
The gentleman at the front counter (Issac) was very welcoming, nice and helpful. Throughout our ordering process he made sure to help us out and explain to us what to do. While the food was overall aight, his service really boosted the experience and made the night much more enjoyable. Shout out Issac whoop whoopp!!
… moreShannon M. Leonardo
If I could give negative stars, I absolutely would! Avoid this location in MODESTO, Ca at all costs. CUSTOMER SERVICE IS COMPLETELY NONEXISTENT!
After traveling for four hours, I stopped here just to grab a quick snack and drink. I really needed to use the restroom first, but the employee told me I had to purchase something before I could use it. I could barely think about food because I was so desperate to use the restroom!
When I finally got inside, it was absolutely disgusting—no seat covers, the toilet paper dispenser didn’t even work, and the entire area was filthy. Mind you, I don’t look homeless or like I was planning to shower in their sink.
What could have been a simple stop at one of my favorite restaurants (where I easily would’ve spent around $20) ended with me spending the last $4 I’ll ever give this establishment. I’ve never in my life been told I had to buy something just to use a restroom, and I hope I never experience that again.
I will never step foot in an El Pollo Loco again.
… moreAfter traveling for four hours, I stopped here just to grab a quick snack and drink. I really needed to use the restroom first, but the employee told me I had to purchase something before I could use it. I could barely think about food because I was so desperate to use the restroom!
When I finally got inside, it was absolutely disgusting—no seat covers, the toilet paper dispenser didn’t even work, and the entire area was filthy. Mind you, I don’t look homeless or like I was planning to shower in their sink.
What could have been a simple stop at one of my favorite restaurants (where I easily would’ve spent around $20) ended with me spending the last $4 I’ll ever give this establishment. I’ve never in my life been told I had to buy something just to use a restroom, and I hope I never experience that again.
I will never step foot in an El Pollo Loco again.
Carolina G
I ordered basically almost a family meal. Tell me why I asked for 5 red sauces and 12 salsas frescas (pico) and the manager on July 14th at 8pm denies me of that. The lady at the register says because her manager says so I can’t have the sauces I use to enjoy my food… for my bowl alone I use about 8-10 picos because I love it. I tell them I don’t want the green salsas don’t waste time Ben giving me that one bc I don’t eat it give me the sauces I actually eat and they say no. I asked for a refund since they wouldn’t let me enjoy my food the way I wanted. How simple is it to just give me the sauces I like when I order one bowl alone they give me 5 picos and 2 red sauces … sooo when I order TWO bowls and a kids meal I get the same amount… that makes no sense. For all this food and only 6 picos yall need to revise your salsa distribution policy because the one on Oakdale didn’t deny me of the salsas I wanted so I could enjoy my food what a joke…
… moreFelisa Apodaca
Its good stuff for what it is tried the new Mexican ceasar salad was really good the chicken seasoned well but a lil on salty side
… moreSalvador F
20 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv
… moreAlex Vinogradov
I had a very pleasant experience eating in this fast food restaurant. The food is delicious. The restaurant is clean. A restroom area is well maintained. Prices are affordable.
… moreG. G
My husband and I stopped by here this morning and ordered avocado double chicken salads paid almost $27 at that. So we get home and just to be disappointed in our order our bowls looked like single chicken salads we had no chips in our bag again and the last few times we have been here we had a problem in our order I understand places get busy but it was barely a hour after opening it wasn’t busy at all then we’re going thru the drive thru to be told to park in the front to wait for our order which came out pretty quick so didn’t understand why we had to drive back around the building so it’s really frustrating cause we love the food and this is the closest one to us we drive 20 min to get here depending on traffic and to only get home and notice our order isn’t right I think we are going to stop eating here
… moreMary
I come here during my lunch breaks (weekdays between 11 to 1.30pm) if I’m in the area. My order is always right and comes out quick whether it’s super busy or not. It’s a small location but love the fresh salads, with grilled chicken. Best salads in town for the affordable price. No need to go tog a fancy restaurant to pay $15 bucks when you can come here and pay under $8 bucks and be happy with and great fresh meal.
… more