While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Fairfield,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
California Tribal Chief
I haven’t been to El Pollo Loco in FOREVER, but recently I decided to make a drive over there and it was a great decision. I ordered a Burrito, the Queso Crunch double chicken bowl, Chips & Queso, Loco Side Salad, and a small Mac N Cheese. It was all DELICIOUS. I’ll be back soon to get some of that famous flame grilled chicken. Keep up the good work El Pollo Loco.
… moreMark Looney
We love this franchise, so I was not surprised when we had a good experience at this particular location. The staff was very nice, or food was prepared properly and tasted great. It was not as clean as most locations typically are, but at this time, all restaurants are struggling to have sufficient staff and the differences were not terrible.
… moreAndy Smith
For fast food it took much longer than expected. We always thought of El Pollo Loco as a healthy alternative, but looking at calorie count it’s no better than a burger and fries.
… moreJustin Allison
Holy hell I know it’s overpriced $22 for two tacos chips guacamole rice and beans but God damn, I didn’t expect to have pieces of cartilage in every single bite of the tacos I ate. Needs to say this is the last time I’ll ever visit El Pollo loco. But oh my God the amount of cartilage I found in my tacos was ridiculous. $22 for a fast food meal of tacos rice and beans with some chips is insanity. If this is a new standard I apologize but you guys got to do better.
… moreEmilio
I got the three piece meal, it came with corn and coleslaw,. The chicken was hot and tender, the restaurant in Fairfield was well maintained and the cashier was very helpful
… moreT Smitty
Update!! a few months ago I had no problems with this restaurant. TONIGHT I was given old lettuce in my salad. The tostada bowl appeared old and it was soggy and broken before I even put my dressing on it. The young lady that was working the drive thru register had such a nasty attitude, for whatever reason. We were told no military discount would be given. We asked her when did they stop this..she states ” TODAY, RIGHT NOW‼️”Then the manager explained the register had to reboot or something and that we WOULD get our military discount ♀️. Ok no problem. We even thanked the manager and she was apologetic about the situation. Per the Manager, the young lady was to give us our food. Well she handed it to us , no thank you, have a nice day etc. just closed the door and rolled her eyes. She was the wrong person on the drive thru window. Maybe she had a bad day, but all I asked was when did the discounts stop ♀️. I never had a problem before at this restaurant. This is the first time I’ve ever gotten a nasty attitude thrown at me and a nasty meal. This was a first and I hope the last. I’ll come in from now on and WATCH how my meal is made. Cause that girl that worked the drive thru window tonight possibly assisted in making my meals and did something questionable.
… moreBrian Lozano
Great food chain,but why can’t we dine inside?
I drive and work around a lot of cities and in my truck all day and hoping to sit down to eat why can’t they open it so disappointed.
… moreFernanda Romero
Food was great but service sucked, Perla had the worst attitude i’ve ever experienced in customer service and when i asked for a Manager she said there wasn’t any on shift, she didn’t fix the the issue and just walked away.
… moreOne Venus
I came in today with my coupon, ( which they honored) around 0956 (they opened at 1000). The staff just looked over me, didn’t acknowledge me, just spoke amongst themselves. The waitress took my order and I received my food around 15 minutes later. It was OK, but I think the staff could’ve been friendlier, even if I was early. The door was unlocked, not as if I was beating it to get in. Food was fresh.
… moreBella
Chicken tinga burrito… More than halfway through the burrito, where is the shredded tinga chicken??? I have plenty of rice and beans and the burnt ends of DICED chicken burrito, not a chicken tinga burrito. Also, where is the tostada for my double tostada salad?? In 4 weeks the container for the salad went from normal size to the size of Panda Express takeout… With no tostada. And if you ask for the manager ” i am the manager but I don’t speak English”… Really? Good thing I speak Spanish too but that’s the game y’all are playing? Literally my last hope in fast food burned up like the burnt chicken they serving.
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