tina dennis
I went on 1/5/26 order double avocado bowl the chicken was bit and pieces and looked old was dry avocado was old the lobby dirty the fountain machine red drink all over the counter and floor my table had crumbs all over it. The store smelled like they having plumbing issues like sewer. I would not recommend that one.
… moreSandy Paul
Out of order kiosk but they don’t bother to mark it so people know ahead of time. Just keep allowing people to wate time using it. No ice tea, some
sodas were empty. And bathrooms are filthy. Food tasted good though.
… moreRoyal “Dangerous” Sugar
The quality of the food has gone down hill. I ordered a salad and most salads are green except here, and the dressing is missing.
… moreTalia Rippa
Came here at 6:30pm to order a ton of food for 6 adults and 4 kids. The girl in the drive thru was already extremely rude. Started ordering a kids meal and asked what drinks they had for kids. Her response was “Same drinks we always have.” Lol What???? So I replied that I wasnt sure what drinks they normally have which is why im asking. She responds again even more rude saying they carry coke products. I asked nicely why she cant just tell me what kids drinks they carry amd she starts arguing with me. So I backed out and went across the street to Wendys. I also work right down the street at a very large company. We eat here all the time and I will NEVER be returning and I will be spreading the word to all my coworkers. Dont go to El Pollo Loco on Main St. Couldnt even get anybody on the phone to deal with their employee. And to the ignorant and rude girl in the drive thru, dont work in customer service if you dont want to provide customer service. You could have easily told me the 2 or 3 drinks you carry for kids and we could have moved forward. I wasnt asling for much and thats what you get paid to do. I will be pursuing this to the fullest. Calling corporate and filing a complaint asap.
… moreMaria Garavito
The service here at this location was absolutely terrible. I payed for take out and when my food had been made the lady didn’t ask if I wanted any salsa and it had also slipped my mind. I left the restaurant and was about 1 min to my house when I suddenly remembered that I didn’t get any salsa. I had to drive all the way back to the restaurant to get it. And when I went through the drive through to ask for some salsa the lady gave me a terrible look, she rolled her eyes, and sent someone else to give me the salsa. She herself didn’t even want to help. Even after I went all the way back to the restaurant and to get a dirty look, isn’t great. She didnt even say sorry or anything she just gave a dirty look. I don’t give bad reviews but honestly I just had to for this one.
… morefernando ramirez
i saw a huge line in the drive thru and attempted to go inside but the doors were locked at noon on a sunday afternoon. that just did not make any sense to me. the drive thru line was extremely slow as i had to line up all the way in the back after not being able to order inside. the burrito i ordered was very well made, hot and fresh tasting. the nachos we ordered were the complete opposite as they didn’t put enough of the toppings so it was basically paying $5 for some chips.
… moreUser.2087
When I first enter whole staff was very Welcoming!! I went here two days ago. A Very sweet young lady helped me out. The place was clean and nice. The food was excellent!!! Honestly, I had an amazing experience. 9/10! I would recommend coming back and their new dessert flan is delicious with the churros! Thank You El Pollo Loco!
… moreRyan Kelly
I had the chicken tostada bowl, and there’s almost no chicken in it. Mostly lettuce now. It’s not the worker’s fault. It’s bad company practices going into effect, which is shrinkflation. It sucks that I’ll never get the salad again because of this. Same story at another location. Their 2 piece meals remain unaffected thus far, so yay for that.
… moreDakota reCreates
The food is generally very good especially for the price but the sides like the loco salad, beans, and broccoli are loco over-priced. This location is nice but they frequently forget items so double check your order before you leave with it. Also, don’t order through their app unless you don’t mind not receiving your entire order. There isn’t really a way to give feedback on their app so use Door Dash to get more protection.
… moreEnrique Del Rosario
This is frustrating….
Tldr, forgot my order and messed up my orders.
i mean i understand that it get’s difficult and all but today at 4:49 pm, with only a car infront of me….
I ordered a meal with mac and cheese and corn. Plus an extra order of flour tortilla.
First , after going through the drive thru, they forgot my extra order. So , i had to turn around and get it again.
Then… when i get home to open everything up, they messed up the sides. Wrong sides!
This is not the first time, this is actually the 5th time they messed up my order.
From missing sauces, missing tortilla and etc.
I mean, I’ve been patient and all but heck, this is just frustrating .
See attached photo with receipt.
Geez.
… more