While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Rialto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
F Cruz
Went through the drive through and ordered a chicken quesadilla. When I finally got home and tried to enjoy my meal, I was disappointed. The cheese is not even melted. This looks sad. The staff was very nice and the drive thru was busy at the time, but food is so expensive right now and this is unacceptable. I’m giving them three stars because the drive thru cashier was very nice and he worked well under pressure, otherwise I’d give it 2. Just wish the food quality was better.
… moreR.R.Poirier
It started out on the wrong foot. First I wasn’t able to order online. So I walked in waited about four or five minutes to get someone to take my order. I wanted a 16 family. I was told that it would be a little wait. No problem I’ll wait. Got home and we had only two sides. I should have checked it before I left. This is the second time in a row it’s been screwed up. This store and S Riverside.
… moreLizette Acosta
This Pollo loco is always messing up our food to go but this time it got us to the limit. My husband went to buy some Mac and cheese with rice and they forgot the rice, they gave him another Mac and cheese but one of the Mac and cheese was bad like it was expired or something like that. I put some pics of it hoping the company see it and make something about this location that always are messing our order!
… moreRina Chavarria
When making our order at the drive thru, I made sure to ask for some juicy and no burnt chicken please. After receiving my 16 piece family meal half burnt and falling apart, we go through the drive thru to for a second time so they can correct the order. We get sent back around through the drive thru for a third time to receive the order. To our suprise when we get home, out order now had two wings with the feathers still attached.
… moreAlejandra Hernandez
Ordered the birria tacos, container was literally half way, asked for creamy cilantro I was given 3 that were a quarter full, might as well have given one that was actually full. Mac and cheese was watery. Definitely not worth it
… moreJerry
Great place to eat some delicious food, but one time I was here with my friends and we ordered some quesadillas and a side of chips, and we waited in the drive thru. As we got our food, the chips tasted very dry. We told the employee but they said the chips were “fresh” Even though they weren’t fresh at all. Not to mention that almost every time we were here, they would miss an order. Overall three stars.
… moreKaela Dichoso
HORRIBLE SERVICE. had me waiting in line over 10 min for someone that wasn’t even a customer ordering anything because she wanted to talk about work drama with an employee who was previously fired and asking for the manager. then once i paid for my food she tells me to wait for the receipt and sees me reach out for it then proceeds to hand it to my friend who didn’t pay for our order. seriously idk what food service training teaches service workers to hand receipts to whom did not pay.
… moreMaria Maldonado
Lady in front very rude!!!I was about to ask for salsa she right away said there is salsa in the bag with an attitude, yes the salsa of your choice not mine!! I like the red one and you don’t put that one in bag unless we ask , also asked for gravy also said in a rude way they sell it, you can have a better attitude I CAN pay for it but didn’t just because didn’t wanna be more time there ! Everyone else very nice , looks like she is the manager , or in charge !
… moreCarlos Gurrola
Food at any pollo Locos is good and healthy. But the management at this site is incredible. Apparently on Wednesday they make a game around lunch time where they ask a few questions and you win a gift card.
… moreMARCUS ROBERSON
Sorry, but not sorry…Every single time I’ve attempted Drive-Thru, the wait has been over 30mins at least…not to mention the Dining Room was closed, sooo what’s the hold-up?! Don’t even get me started with the other location in North Rialto smh….furthermore, this REVIEW was typed while waiting for my food that took about 35mins to prepare in which I hope they got it right this time smfh…good food, but a waste of GAS and TIME fyi
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