HighDesert Reporter
Just spent over $300 on a catered order for our annual Christmas lunch. Again, the food and service were fantastic. Also, no price increase over last year’s order, which was a good thing! Very happy!!
… moreRobert De
the food is good, I ordered double chicken and didnt get it, I asked for ranch didnt get it. I don’t want to make excuses but they were busy and that could have played a roll. I will return again and give them another shot
… moreTayler Highfill
2 days ago I ordered the Mac n cheese and queso dip. Little did I know I was going to experience the worst food poisoning I ever experienced. Symptoms started 15 minutes after eating those items. Please be careful, restaurant needs to follow safety measures. Luckily it was me and not my kids.
… moreVictor Madrid
The service was completely unacceptable. All employees appeared stressed, and there was chaos in the kitchen with yelling and confusion. The cashier likely gave my order to the wrong customer because I waited over half an hour for my food. When I asked the cashier about the delay and why my order was skipped, he rudely asked if I wanted a refund. I told him no; I just wanted my order. The manager then stepped in, apologized for his staff’s poor behavior, and took responsibility for correcting the mistake. Employees definitely need proper training on handling such situations. While I understand that problems can occur, staff should be trained to treat customers with respect. The employee’s rudeness was unacceptable, but the manager’s attitude was commendable—they clearly handle these issues daily. Despite the poor service, the food was excellent.
… moreDiana G
This location has been the worse place in the H.D. I will never visit this location… I order a 16piece family meal of leg and thighs. I got 2 thighs and the rest were legs.. then I ordered a double chicken bowl with no rice and easy beans. They gave me a dish that looked like vomit.. and my loco salad looked as if my baby had made it herself. I called them to let know how upset I was, the woman who answered did not care really about my complaint and would not do anything about the mistakes they made… I would have loved to be able to give them negative stars,but since we are not allowed I gave them the least I was àble to….
… moreTamara Odom
They’re very nice. They have coupons in the store that you can use. We got 2 meals for $12. , I couldn’t believe the mashed potatoes in gravy yummy yummy.
… moreLance Broderick
Food is good, not gourmet but tasty. Many times some salsa are not available. Crunchy shredded chicken taco is a little too crispy because it will continue to crack and fall apart in different places after each bite.
… moreLee Maassel
Best fast food grilled chicken I’ve found. Marinade is great, juicy and delicious
… moreLarry Krogsgaard
If you want to be ignored when you walk up to the counter then this is the place to go. The manager he said his name was Fransico he was the worst. I had to threaten to call the Police to get my money back.The service was the awful.
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… moreIrene Carriere
First I went to one El Pollo loco but they didn’t have any tamales or avocado so I went to the second location & had to go across town. I ordered a taco & tamale. The taco had no meat just onions & cilantro. They kept messing my order up!!! So I won’t go back there any more!!! I recommend to unwrap your food before you go home!!! Here is my meat less taco!!!
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