While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Temple City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Deysi Gonzalez
I had the worst experience at this location today. I had placed a mobile order and went through the drive-thru to grab my order as I had my toddlers in the car. At the drive-thru speaker the cashier tells me that I couldn’t pickup my order at the window and that I had to come inside. This was not going to be possible as we were experiencing a heat wave and the temps were 100 degrees and I had no shoes on. I approached the window and the cashier just left and did not acknowledge me being parked at the window. I had no other cars behind me and it is not until a car was behind me that she opened the window and told me that she would not hand me my food. I then told her that I would like a refund and that I would not be going inside to get my already paid and prepared food. She then called for her manager, a young gangster looking boy. He too told me that he would not hand me my food and that I would have to come inside to get it. after some back and forth, he threatened to call the police and I asked him to please do so. He then came back and said that he would give me my food and took my name down (unsure why. lol).
All of this could have been avoided if he had just given me my food. while this entire interaction was taking place two cars behind me left. Not only did the store lose ME as a regular customer but also lost the sale of two other customers. how difficult was it to give me my food and advise me not to pick up the food in the drive-thru. Easy fix and both parties would’ve been happy. The pettiness of this manager and the other employees at this location is absolutely disgusting. I called corporate (877-375-4968) and filed an official complaint and even the CSR was absolutely in shock that the manager would threaten to call the police. Pick and choose your battles!
To add a little more salt to the wound, they gave me a 3pc instead of a 4pc and the chicken was burnt and dry. Pictures attached.
… moresylvia elerick
Ordered 10 piece leg n thighs the size of the leg is literally the size of a wing. Pollo Loco, you can do better. What happened to regular size leg?
… moreLA Dudes
EPL has become even worse: no more sides separately in cups so now the sides are really small in portion sizes while the prices have gone up a lot, we specifically asked for salsa fresca and roja and NOT avacado and they just dont listen to you, they gave us many avacado cups when we did not ask for it and gave no roja, things keep getting worse here after the pandemic, no more salsa bar, no more choices. just high prices and small portions, so sad
… moreCynthia C
The worst El Pollo Loco location! Avoid at all costs. Yadira, the manager, is very rude. This location is very stingy on sauces! This restaurant is also very dirty. Will never come back.
… moreJoseph Hernandez
I’m in town for work, stopped by to get a quick lunch through the drive-thru, salsa has mold/fungus on it.
… moreTi Mao
It was delicious!!! The chicken was juicy, tender inside and a little bit of crispy on the skin. Love the cole slaw, mash potatoes/gravy and macaroni.
Most of the El Apollo Locco aren’t this fresh.
Big parking lot and service was fast. Staffs were very friendly.
… moreSMC Creations
I stopped by today after not visiting for quite a while, and I’m so glad I did! I ordered a double chicken bowl—it was delicious and freshly made. The staff was friendly and welcoming. I asked for extra salsa and was willing to pay for it, but they gave it to me with a smile, free of charge! Great service and great people. I’ll definitely be back. Thank you, everyone!
… moreJay Chen
i placed a mobile order for pick up. i ordered 4 fresca salsa, the staff name Patty there only gave me 2, i told her i ordered 4 in the mobile order, she said she doesnt care about what i ordered in the mobile app, but her store only provide two. therefore, i did not receive a complete order. if u ever gonna place a mobile order, make sure you verify u are getting the items that u ordered, the store got their own rules to fufill it. it doesnt matter what u placed.
… moreArthur Greenup II
Yadera , the manager runs a tight clean ship. Our food came hot, the place is clean, and the staff is courteous and knowledgeable. This is the best El Pollo loco we have ever been to. We will drive and put the effort in to come here again. Thanks for great eating experience.
… moreNathan Tu
I’ve been waiting for most 20 minutes to receive my order. I figured out I received the wrong item when I got home. I ordered 10 pc mixed chicken but got 10 pc leg & thigh. I went back to the store to correct it. The staff was talking to another staff in Spanish to clarify the problem. They were laughing and talking, didn’t take any action immediately, but wasting my time. Eventually, I received the correct item I ordered, but I didn’t receive any respect or reimbursement in the whole process. When I got home, I found the wings were not well-grilled, still raw inside. It’s a very dissatisfied, disappointed experience after all.
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