Armen gharibian
I ordered double chicken bowls only I can’t see is any chicken
They add just a little bit
I have never come back here again
… moreТамара Гулина
Everything ok. Fresh hot food. Nice staff. Told us about the promotion and saved us $2 One small minus – you have to clean the lobby more often. P.S. Today we had shrimps in Mango sauce. The sauce turned out to be very spicy and we didn’t finish our dish. It is necessary to warn visitors that the dish is spicy.
… moreJeni Partee
Love the new location. Parking is much easier, getting in and out is quicker. Appreciate them being right by the movie theater, nice to grab a quick bite and catch a show. Food was fantastic as always!! Love the $5 combos. You cannot beat that deal.
… moreTom Slaughter
Very poorly managed location in my opinion. Often the trash is overflowing and if you need help at the inside counter you have to wait and wait. Occasionally you will get an employee who cares, but today there was a problem with their automated ordering system and the employee treated me like a bother when he finally came to help. Other employees saw me standing there obviously waiting for help and had no intention of informing whoever was supposed to help. Not a happy place.
… moreElizabeth Corona
The pollo bowels are mostly rice and beans with very little chicken its supposed to be double chicken and the serve very little. What I think is really terrible is the CHURROS lord please don’t sell the dish if you are not going to prepare it properly. There is nothing on them and they are supposed to be meant as a sweet treat. They are selling just dry flour sticks. I’ve bought them multiple times and they are always served the same as this location. Barely any sugar or cinnamon. Literally false advertising. Other locations make them the way they are supposed to. Please do better. Thank you
… moreEve C
I love El Pollo Loco so every time when I visit the West Coast I would binged. But this location is horrible. The chicken is so dry…. I ordered a 16 pcs family meal for 5 people and the lady gave me 2 salsas! When I asked for napkins I got 4. The place is dirty…the floor hasn’t been swept nor the tables. The restroom has no soap. The garbage bin was overfilled. Management needs to step up at this location. On the other hand, the location in Arcadia is amazing!
… moreJoe Hattick
The chicken was tasty, the beans too salty and tortillas not whole. But the shocker was no one to talk to. There is an ordering kiosk and when the meal was brought forward, I had to remind the person of the other thing on the order. She apologized and went to get it. Upon returning I mentioned I still needed a cup. She said the fountain wasn’t working. They were out of gas. I said I had paid for a drink. She said it wasn’t working. There was nothing she could do. Again I said I paid for a drink. She said there is none. But I paid for it. Then she offered a refund, I said what about a cup of water? She gave me a cup, the ice worked, the water ran and so did the ice tea dispenser. Not first choice, but ok second choice. No salsa either. Very sad how far el pollo loco has gotten towards terrible.
… moreSusan Kim Nam
We ordered on line and picked it up on time. The salsa section was close I assumed they were in our sealed bag. When I got home we didn’t get salsa cilantro lemon etc. The guy who handed it to me didn’t even ask if u needed salsa knowing I was looking for the salsa area. It’s my first time picking it up. It never happened to my husband bzillion times he picked up.
… moref K
This place employees lacking. Tables food crumbs all over, the chair is all messed up. Foods trays still on tables, trash is full. The chicken is dry and over cooked.
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