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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Duarte,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Saturday | 10 AM–10:30 PM |
| Sunday | 10 AM–10:30 PM |
| Monday | 10 AM–10:30 PM |
| Tuesday | 10 AM–10:30 PM |
| Wednesday | 10 AM–10:30 PM |
| Thursday | 10 AM–10:30 PM |
| Friday | 10 AM–10:30 PM |
Address and Contact Information
Address: 1212 E Huntington Dr, Duarte, CA 91010
Phone: (626) 358-5005
Website: https://restaurants.elpolloloco.com/ca/duarte/1212-e-huntington-dr?utm_source=gmb&utm_medium=yext
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Locate El Pollo Loco near Duarte
El Pollo Loco InDuarte, CA. Find a Location · All Locations/; CA/; Duarte. El Pollo Loco 1212 E Huntington Dr. Open Now – Closes at 10:30 PM. phone.
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Reviews
David G
By far one of the worst dining experiences in the area. From the moment you walk in, you’re greeted by a disgusting odor that makes you question the restaurant’s cleanliness. The cashier, Claudia, was extremely hostile and aggressive when speaking to customers, which set the tone for the rest of the experience.
The staff at this location clearly lacks basic customer service skills and professionalism. They were loud and engaged in their own personal conversations while customers were present, and it was apparent that they spent more time on break in the dining area than actually working. To top it off, they were blasting TikTok videos on their phones, showing complete disregard for the dining experience.
The soda machines were also a huge letdown, with a strange aftertaste—almost like soap or expired syrup. This place is in dire need of management intervention. The lack of hygiene, poor customer service, and overall unprofessionalism make me question how they’re even allowed to remain open. Yet, these employees are getting paid $20 an hour? Unbelievable.
… moreThe staff at this location clearly lacks basic customer service skills and professionalism. They were loud and engaged in their own personal conversations while customers were present, and it was apparent that they spent more time on break in the dining area than actually working. To top it off, they were blasting TikTok videos on their phones, showing complete disregard for the dining experience.
The soda machines were also a huge letdown, with a strange aftertaste—almost like soap or expired syrup. This place is in dire need of management intervention. The lack of hygiene, poor customer service, and overall unprofessionalism make me question how they’re even allowed to remain open. Yet, these employees are getting paid $20 an hour? Unbelievable.
Luis Golx
Ordered a Shredded beef quesadilla $12 and it was a terrible experience. This beef is better with the Birria caldo when available. Not worth it. Stick with the chicken.
… moreC R
Yesterday bought a double tostada chicken salad and this is what I received. Nothing doubled. And presentation of food terrible and the little two pieces of avocado was spoiled. I will stick to plain chicken and no salads here. I know places get busy but would “you” like someone to serve this to you. If you are to pay 8.99 to 10.99 for a salad it should be what you ordered.
… moreSam C
Always great experience. Love the chicken. Great customer service. Love the menu selection. Fast drive thru. Clean restrooms.
… moreRicardo Rocha
The food was good,
Yareli the person that helped us had good customer service, but I did noticed the other girl had terrible customer service, the place is a bit run down but I would probably come back.
… moreYareli the person that helped us had good customer service, but I did noticed the other girl had terrible customer service, the place is a bit run down but I would probably come back.
Danny Carlos
My first time at this particular restaurant in this city. Drive through wait was excessive. Once at windows, cashier had a bad attitude. Another long wait for the food. Get gome to find items missing. Oh, let’s not forget an add charge for salad dressing for my salad!!! Called to speak to manager and was directed to return for a refund. Drove all the way back to see their food stations uncovered and employee scooping rice with a container. Seems like it’s managed poorly. Will never return!
… moreRyan T.
Got my 2nd time delivery from this El Pollo Loco. The delivery process is great overall. Food quality is nice and tasty, chicken meal and tacos are good, it’s definitely worthy if you have any chance to get promotion or discount.
… morecynthia diaz
Had dinner here with my family and immediately regretted it. The place was filthy! The tables were dirty, floors weren’t clean, and the whole environment felt neglected. While the customer service completely sucked… their dried chicken sucked even more!!
… moreMarianna Aparician
The original pollo bowls I order did not have much chicken their was more rice and beans as you can see not much chicken I was very disappointed I had order In Pasadena and Glendale location they added more chicken then this
… morejonathan ludwig
Decided to give Pollo Loco another try after a couple of years, and unfortunately, the experience was disappointing. Service was slow from the start, employees seemed to ignore that I was waiting to order, and when I finally got to place my order, it took about 15 minutes to receive my food, even though the place wasn’t busy. To make things worse, the order was incorrect, and the cleanliness of the restaurant was not up to standard. Sadly, I won’t be coming back.
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