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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Gate,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 9:30 AM–10 PM |
| Saturday | 9:30 AM–10 PM |
| Sunday | 10:30 AM–9 PM |
| Monday | 9:30 AM–10 PM |
| Tuesday | 9:30 AM–10 PM |
| Wednesday | 9:30 AM–10 PM |
| Thursday | 9:30 AM–10 PM |
Address and Contact Information
Address: 5740 Imperial Hwy., South Gate, CA 90280
Phone: (562) 862-7575
Website: https://restaurants.elpolloloco.com/ca/south-gate/5740-imperial-hwy?utm_source=gmb&utm_medium=yext
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El Pollo Loco is a quick-service fire-grilled chicken restaurant inspired by the flavors of Mexico, located at 5740 Imperial Hwy in South Gate, CA.
Locate El Pollo Loco near South Gate
Find an El Pollo Loco location near South Gate. Get directions and enjoy fresh L.A. Mex style cuisine for dine-in, takeout, delivery or drive-thru.
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Reviews
Carol B
I never have any issues with this location but just a few minutes ago, I went and got myself a original pollo bowl plain, never did I say no beans. When I got home my bowl was plain but it also did not have beans.
I was so hungry that I did not go back but I am upset that they messed up on my order because how does one forget the BEANS!!
… moreI was so hungry that I did not go back but I am upset that they messed up on my order because how does one forget the BEANS!!
dennise barrera
Came to eat at Pollo Loco and the young lady helping me was very rude with a bad attitude. The customer service was terrible. She definitely needs more training or classes on how to treat customers.
… moreAntonio Gaeta
‼️ drive-thru only.‼️
My sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don’t pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. ⚠️Do not order in the app⚠️ . You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. drive-thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive-thru.
(Old review)
Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don’t have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we’re just f—ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don’t go there you don’t get what you pay for.
(Old Review)
Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it’s best to go inside so you can check your order before you leaving. there is pictures
(old review)
Never had a problem with the food. The employees sometimes they’re not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non-customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It’s hard to do it when there’s messy people keep getting it messy and I seen them that’s why I have it to go.
… moreMy sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don’t pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. ⚠️Do not order in the app⚠️ . You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. drive-thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive-thru.
(Old review)
Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don’t have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we’re just f—ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don’t go there you don’t get what you pay for.
(Old Review)
Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it’s best to go inside so you can check your order before you leaving. there is pictures
(old review)
Never had a problem with the food. The employees sometimes they’re not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non-customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It’s hard to do it when there’s messy people keep getting it messy and I seen them that’s why I have it to go.
A S
This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it. Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro and onions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about to ask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times i been served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an online survey on store and left number for corporate to call me and it seems they do follow up or care about complains.
… moreHansel Hernandez
Because i spoke English this young lady at the cash register just made an ugly face to me and after that she started talking Spanish and said rude stuff about me … she destroyed my dinner for no reason.. i hope they can fix it and dont have her in the front register if she dont speak English.. Hope i dont ever go through this again… Alexandra you have very BAD service
… moreJose Galan
Delicius mexican food the seasoning natural ingredients chicken burrito grill chicken, bean, fresh sauce and delicious flavor tortillas chips, guacamole i love el pollo loco
… moresharon lee
I really hate leaving reviews like this, but after enduring it for a while, I’m leaving one. I specifically requested that the chicken not be dry when I ordered, as more than half of my previous orders have been overly dry. However, upon opening the container at home, this time there was even more, easily over 80%, extremely dry chicken than in my past orders. The chicken legs were so dry that they shriveled to the size of my finger… It seems like a blatant disregard for customers. Perhaps the management didn’t bother with proper training. The only reason I’ve used this branch so far is because it’s about a 3-minute distance from my house. However, even if it’s close to where I am, I won’t be using this branch again.
… moreChristal BlkQueen910
I ordered a pollo bowl. They didn’t listen to my order right I repeated myself like 3 times. They still messed up my order. I couldn’t eat my food for dinner at work and had to throw it away. They need to listen better and not keep talking to each other
… moreMr Fernando
Worst pollo loco service ever! Was served by Alma D she was rude and even slammed the window door on drive through on me while I confirmed my order. The receipt said something completely different that what I order so I asked she responded with a horrible attitude. I told her hey your customer service is horrible no need to talk to people like that. She smiled and said yea okay and slams the window door again!
To top it of the rice was hard like it’s been sitting outside can’t even eat it.
… moreTo top it of the rice was hard like it’s been sitting outside can’t even eat it.
Ana Aguirre
Arrived at 4:02 p.m. with a 1 & 4 year old.
The cashiers were unorganized and didn’t know what to do. Which took 15 minutes to place our order. (4:17) Then didn’t get our food till 4:39 p.m.
We weren’t given our mac-n-cheese, forks & spoons, or 4 plates (only got 2). Which ment we had to wait again since we weren’t the only family waiting on missing things. (3 more minutes)
I don’t know who the manager was but your staff either needs more training or you need to hire more people.
Please don’t eat here. The floors were sticky, the tables were not clean, the salsa & beverage station were also a hot mess!
This was my first family’s night out in over 3 weeks due to my husband’s work.Thanks for the nice night out. We will never come to this location ever again and probably will think twice before eating at a Pollo Loco again.
… moreThe cashiers were unorganized and didn’t know what to do. Which took 15 minutes to place our order. (4:17) Then didn’t get our food till 4:39 p.m.
We weren’t given our mac-n-cheese, forks & spoons, or 4 plates (only got 2). Which ment we had to wait again since we weren’t the only family waiting on missing things. (3 more minutes)
I don’t know who the manager was but your staff either needs more training or you need to hire more people.
Please don’t eat here. The floors were sticky, the tables were not clean, the salsa & beverage station were also a hot mess!
This was my first family’s night out in over 3 weeks due to my husband’s work.Thanks for the nice night out. We will never come to this location ever again and probably will think twice before eating at a Pollo Loco again.