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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Irving,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Address and Contact Information
Address: 4050 W Airport Fwy, Irving, TX 75061
Phone: (972) 887-3336
Website: https://restaurants.elpolloloco.com/tx/irving/4050-w-airport-fwy?utm_source=gmb&utm_medium=yext
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4050 W Airport Fwy, Irving, TX – Order El Pollo Loco
El Pollo Loco is a quick-service fire-grilled chicken restaurant inspired by the flavors of Mexico, located at 4050 W Airport Fwy in Irving, TX.
Locate El Pollo Loco near Irving
Find an El Pollo Loco location near Irving. Get directions and enjoy fresh L.A. Mex style cuisine for dine-in, takeout, delivery or drive-thru.
El Pollo Loco | Irving TX – Facebook
El Pollo Loco, Irving. 986 likes · 1548 were here. Famous Fire-Grilled Chicken. Cooked slow. Served fast. And always cut-to-order.
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Reviews
Trail Heads
Service: 10/10
The people are so nice here
Cleanliness: 10/10
Very clean, no issues here
Staff: 10/10
They’re very nice, and courteous. Hardworking and I’m not even mad that the gave me a wrong side dish.
Atmosphere: 7/10
Its not bad, just normal fast food setup
Busy: 6/10
Wasn’t too busy, but they need 1 or 2 more staff to help because the ones who were there, were doing too much
Value: 8/10
Reasonably priced
Overall: 10/10
I definitely recommend this place
… moreThe people are so nice here
Cleanliness: 10/10
Very clean, no issues here
Staff: 10/10
They’re very nice, and courteous. Hardworking and I’m not even mad that the gave me a wrong side dish.
Atmosphere: 7/10
Its not bad, just normal fast food setup
Busy: 6/10
Wasn’t too busy, but they need 1 or 2 more staff to help because the ones who were there, were doing too much
Value: 8/10
Reasonably priced
Overall: 10/10
I definitely recommend this place
Imer Ventura
The food was fresh and well-prepared, reflecting a strong commitment to quality. The restaurant was exceptionally clean and well-maintained, creating a pleasant and welcoming atmosphere. The staff were professional, respectful, and attentive throughout the visit, ensuring prompt service and a positive overall dining experience. Their courteous demeanor and attention to detail contributed greatly to an enjoyable and satisfying visit.
… moreDSOUL FOOTJR
Worst place I’ve been to eat food was not fresh.
Customer service was rude.
… moreCustomer service was rude.
A M
Update 1/15/26: I decided to visit this location again after being contacted by El Pollo Loco corporate, who addressed the issue head-on and provided a monetary credit, which I appreciated. More importantly, it’s clear they followed through by communicating with the location as today’s order which included churros, was great. The churros were prepared the way I remember when I first started buying them. The entire staff was welcoming and professional, and I felt valued as a customer. I wanted to acknowledge and thank them for taking the feedback seriously and putting it into action. Will definitely be back.
I’m disappointed with my recent visit to this location on 12/27. This restaurant is farther from my home, but I usually enjoy the food and service enough to make the trip. Unfortunately, during my last three visits, I’ve ordered churros and each time they were over-fried and missing the cinnamon sugar coating.
On 12/27, I mentioned this issue when placing my order and specifically asked that cinnamon sugar be added. The employee who took my order assured me she would personally take care of it. When I got home, I found that the churros were once again missing the coating.
I called the store and spoke with the assistant manager on duty, who offered a full refund or a meal replacement. I told her I only wanted a refund for the churros, as everything else in the order was correct. She said she would process it, but nothing has been done so far. I’ve tried calling back to follow up, but no one answers and the voicemail box is full.
I usually don’t make a big deal over things of this nature because things happen, but experiencing the same issue three times and then being unable to resolve it afterward is frustrating and not acceptable. With the cost of everything continuing to go up, every hard-earned dollar matters, and it’s unfair when the quality and accuracy of the order do not reflect the price paid.
… moreI’m disappointed with my recent visit to this location on 12/27. This restaurant is farther from my home, but I usually enjoy the food and service enough to make the trip. Unfortunately, during my last three visits, I’ve ordered churros and each time they were over-fried and missing the cinnamon sugar coating.
On 12/27, I mentioned this issue when placing my order and specifically asked that cinnamon sugar be added. The employee who took my order assured me she would personally take care of it. When I got home, I found that the churros were once again missing the coating.
I called the store and spoke with the assistant manager on duty, who offered a full refund or a meal replacement. I told her I only wanted a refund for the churros, as everything else in the order was correct. She said she would process it, but nothing has been done so far. I’ve tried calling back to follow up, but no one answers and the voicemail box is full.
I usually don’t make a big deal over things of this nature because things happen, but experiencing the same issue three times and then being unable to resolve it afterward is frustrating and not acceptable. With the cost of everything continuing to go up, every hard-earned dollar matters, and it’s unfair when the quality and accuracy of the order do not reflect the price paid.
Chan Park
This restaurant is located near my workplace, so I visit 2-3 times a week for lunch.
The quality of the food is very good. The portions are generous, so I eat until I’m full and sometimes have leftovers.
The restaurant is very clean and the staff is friendly.
Everyone is friendly and kind, but the cashier, Antony, is really great.
… moreThe quality of the food is very good. The portions are generous, so I eat until I’m full and sometimes have leftovers.
The restaurant is very clean and the staff is friendly.
Everyone is friendly and kind, but the cashier, Antony, is really great.
Shana Beaver
Stopped by with my daughter during a work trip. I love that they still have the $5 bowls! My daughter got the pollo and cheese Bowl and I had the original bowl. Highly recommend! Delicious! Oh and cannot forget the churros!
… moreAmy Simmons
I brought my meal home to discover the avocado had already gone spoiled. How could I trust the safety of this meal with this kind of presentation? I called the restaurant, but they didn’t seemed too bothered. They simply told me to make a report through the customer service link provided on the receipt, which I did, but of course I never got a response.
… moreGriselda Flores
I always have a pleasant experience when coming to this location. The food is always great and the customer service is always phenomenal. Reina specifically It’s always very nice and helpful.
… moreBryan M Ford
I rarely leave reviews, but this experience was beyond unacceptable and dangerous. On October 9, 2025, around 4:59 PM CST, I visited the El Pollo Loco in Irving, TX regarding a food order that was completely ruined and contained ingredients I am allergic to.
From the moment the issue arose, I was met with hostile, aggressive, and threatening behavior from a female employee. She called me derogatory Spanish terms (“puta” and “volto”), started taking photos of me without consent, and followed me outside while continuing to harass and intimidate me. This was not only harassment — it put my personal safety at risk, and my family is genuinely concerned for me after witnessing the aftermath.
Despite her manager approving a replacement order, she escalated the situation unnecessarily, ignored professional conduct, and created an environment where I felt unsafe. Attempts to engage calmly with her were met with aggression, threats, and verbal abuse. This is one of the worst experiences I have ever had at any establishment, and her actions are dangerous, unprofessional, and unacceptable.
Additional concerns:
• The food served had allergens, which could have caused a serious health issue.
• Her behavior reflects discrimination, poor training, and a lack of accountability.
• No other employees intervened, leaving me to face this threatening behavior alone.
I strongly urge corporate leadership and management to take immediate action:
1. Terminate this employee — she is a danger to customers and creates a hostile environment.
2. Review training, supervision, and safety protocols at this location.
3. Ensure no other customer faces harassment or threats in the future.
This review serves as a warning to anyone visiting this location — be cautious. Corporate must act swiftly to ensure the safety and dignity of their patrons.
… moreFrom the moment the issue arose, I was met with hostile, aggressive, and threatening behavior from a female employee. She called me derogatory Spanish terms (“puta” and “volto”), started taking photos of me without consent, and followed me outside while continuing to harass and intimidate me. This was not only harassment — it put my personal safety at risk, and my family is genuinely concerned for me after witnessing the aftermath.
Despite her manager approving a replacement order, she escalated the situation unnecessarily, ignored professional conduct, and created an environment where I felt unsafe. Attempts to engage calmly with her were met with aggression, threats, and verbal abuse. This is one of the worst experiences I have ever had at any establishment, and her actions are dangerous, unprofessional, and unacceptable.
Additional concerns:
• The food served had allergens, which could have caused a serious health issue.
• Her behavior reflects discrimination, poor training, and a lack of accountability.
• No other employees intervened, leaving me to face this threatening behavior alone.
I strongly urge corporate leadership and management to take immediate action:
1. Terminate this employee — she is a danger to customers and creates a hostile environment.
2. Review training, supervision, and safety protocols at this location.
3. Ensure no other customer faces harassment or threats in the future.
This review serves as a warning to anyone visiting this location — be cautious. Corporate must act swiftly to ensure the safety and dignity of their patrons.
Pedro Dominguez
Fast and friendly service, they grill the chicken in front of you. The horchata is delicious and the food is delicious. I’m from the Midwest, we have nothing similar, this would definitely compete with KFC and Popeyes.
… more