El Gran Pollo Owings Mills

  3.9 – 193 reviews   • Fast food restaurant

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Welcome to El Gran Pollo! We’re a family-owned restaurant serving up some seriously delicious and flavorful eats. Think juicy charbroiled chicken, epic burritos, tacos, fajitas, and burrito bowls – all made with the freshest, highest-quality ingredients. Plus, our portions are huge and our prices are totally affordable. Come get your grub on with us!

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery El Gran Pollo Owings Mills 21117

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Reviews

Jay
The chicken is good. While my 1/4 white piece was juicy and flavor packed it felt on the smallish side. The came fresh and hot so extra points for that. The “hot” sauce which I had to request with my meal was more of a paste than a sauce and wasn’t hot.

The mashed potatoes were top notch. The creamed spinach was pretty standard, nothing you haven’t had elsewhere already.

The service was confusing. There’s a line for chicken and a line for kitchen. This being my first visit the distinction wasn’t clear and the cashier was somewhat rude in pointing me to the correct side. 90% of the traffic here was for DoorDash, which is perhaps why they gave me only a few napkins. There was no other dispenser within obvious view. This is food meant to be eaten at home, which is why I was given just a fork and a couple of napkins. The soda dispenser has ginger ale which is a bonus.

At nearly $20 for good (not exemplary!) chicken and so-so sides, this isn’t a value. Did I get full? Sure. Was this someplace I’ll return to when there are tons of other places serving Peruvian chicken? Unlikely.
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Xobile Hadat
The most shocking thing about this establishment to me is the prices. I thought it was supposed to be some sort of fast-casual affair, but you can easily pay around $30 for one person for something which should cost under $20. High-society dining prices for a cafeteria-style restaurant.

I can’t say it’s tasty enough to warrant that sort of price tag, either. I got one of their little tarty desserts in the plastic box and it cost like $7 but it was just some dry cookie that you’d pay 50 cents for at a panadería.

I also got a bistec a lo pobre. It hit the spot, but it’s not spectacular. It literally looks and tastes like just something you can cook up yourself at home in 20 minutes. It’s cheap steak and fried eggs with rice and french fries.

There’s not much diversity in the menu either.

I don’t know at all why someone would come here over Miski down the road, which tastes better, has a wider variety of dishes to choose from, and is MUCH cheaper. There are fewer people here than at Miski? I guess that’s something?
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derek sleeter
Prepare to be ignored, this location is just terrible service-wise.

I walk in around 7pm and there’s two employees. I walk up to the ‘order’ sign and he tells me to order at the kitchen area for a non-kitchen item (time to update that sign?). The woman there completely ignores me and everyone else waiting to order.

I can’t even entirely blame the guy, he’s the only one actually working. He at least acknowledged me at the beginning and he is doing all the work preparing the many orders I can see they have lined up.

The woman is doing absolutely nothing. Not taking orders, not acknowledging customers, not helping the guy on the line. She is literally just standing there collecting a paycheck.

Meanwhile, several other customers in front of me just gave up and left after being ignored, after 20 minutes I did the same. I have no idea how a restaurant can be run this badly. I understand it can take time to cook things. But you even ignore the people who are trying put in an order? You guys are literally having money walk out the door.
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Todd Todd
Update 6/25/24
They have rearranged the order and pay lines and put in new signs. Much easier to order for a first time customer. On subsequent visits I have tried so many items and every single one has been good. Shout out to the alfredo pasta and also the anticucho (beef heart).

Older post:
I tried the mixed meat with two sides and everything was delicious. I did not need any sauce for the steak, the seasoning was perfect. My only issue with the food was I had the red potatoes as a side. The potatoes had carrots with them, which is fine. My issue is they gave me 60% carrots and 40% potatos when all I wanted was potatoes. If the side dish is called “red skinned potatoes” then at least 60% or more should be potatoes. (Update: you can ask for fewer carrots and they are happy to oblige).

The agua frescas were really good. I had the horchata and it was very tasty. They also had tamarindo and marañon. Marañon is one I never tried before so I had a small one and it was very sweet but tasty. It was made with cashews and I had never seen it available before. Usually if there are three choices, most places have hibiscus as the third. (Update: they rotate drinks).

The staff was friendly and the location was clean. The bathroom was clean and well stocked. I would have preferred real silverware as part of the dining-in experience, but otherwise I left with with a very good impression. Giving five stars based on the taste of the food.
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Mayra Ramos
The Classic Ceviche! PERFECTION!! Wow that was delicious. *chef kiss, I’m telling you all, you will not be disappointed. I’m going back to try the other two types. Also had the quarter white meat chicken with salad, plantains and fresh fries, so good, chicken very moist and with the pink sauce, sooo good! Great spot for lunch or dinner.
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M. C.
Just bought some dinner and my daughter found a plantain that looked like it had been bitten. IF that is what it is, that’s absolutely unacceptable. See the picture for reference.
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God’s Girl
Chicken is delicious tons of sides plantains sweet potatoes black beans red potatoes creamed spinach peas and rice and more. They also have subs shrimp. Very clean and very pleasant customer service. They have desserts.
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Melanie Smiley
All things considered this franchise is usually pretty good. I usually go to the establishment in Reisterstown,Maryland At least every Friday, For at least the last 3+ , But they are under renovation. I have had to come to the Owens Mills location for the past three weeks and have had an issue every single time. It’s either the food isn’t right missing and or the worst attitudes ever. “Lesly” seems to have the worst attitude of them all and could care less about customer service, and efficiency and begging, or putting in customers order. Unfortunately, I will have to find somewhere else to go on Fridays because I refuse to continue to have endless issues here. Hopefully The Reisterstown Maryland location opens back up soon.
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Ed R
This franchise is in a good location in owings mills, conveniently located off exit from 795 to Mill run circle. Orders taken promptly, food took a while to be delivered though, plantain was a little over cooked, but the chicken was the way I expected it to be, taste great, cooked just right, the chaufa was equally good.
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Dennis Leonard
The cheesesteak was absolutely disgusting. The steak had a fishy taste so obviously the grill they cooked it on wasn’t clean , and for 15.99 the child size portion they give you is insane . I will never order from here again. You only need to make chicken and leave other food options alone cause it’s not working for your establishment ❌
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