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Local chain doling out simple Mexican classics such as burritos & tacos in an informal setting.
Address and Contact Information
Address: 1659 Plainfield Rd, Crest Hill, IL 60403
Phone: (815) 725-6616
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
El Burrito Loco Crest Hill – Order Online
Burrito Bowls. All the burrito flavor without the tortilla — your choice of meat served with rice, pinto beans, lettuce, tomato, cheese, sour cream …
El Burrito Loco of Crest Hill Delivery Menu | Order Online – Grubhub
Order delivery or pickup from El Burrito Loco of Crest Hill in Crest Hill! View El Burrito Loco of Crest Hill’s March 2026 deals and menus.
El Burrito Loco®
El Burrito Loco® dishes out a wide variety of your favorite Mexican favorites like our famous giant burritos, tamales, tacos, enchiladas, tortas, and more.
Reviews
Ayoyinka Gray
I arrived to pick up a DoorDash order on January 4th around 6:00 PM. Two lobby doors were locked with no signage or instructions. A Female worker inside visibly saw me attempting to enter and made no effort to communicate that drivers needed to come inside another way.
I then proceeded to the drive-thru and clearly stated multiple times at the intercom that I was picking up a DoorDash order. I was completely ignored. Not one response, I was baffled.
I let it slide and tried to believe there was a lot going on that was why.
I waited at the window while the SAME FEMALE STAFF was visibly present doing absolutely NOTHING, yet she didn’t care to acknowledge me or explain the pickup process. I stood there, time going, gas running, windows down completely freezing and this whole time I was thinking the order was still being prepared due to absolutely no communication from her end.
I still seem to wonder how she ended up in the front counter position with that horrible attitude.
After waiting approximately 15 minutes in freezing weather, I honked multiple times to get attention and even though they were about 4 workers present in the window area, I was totally ignored. I eventually parked, found an open door myself, and went inside to ask about the order. Proceeded to ask the SAME LADY WORKER why she saw me standing there and couldn’t say anything, she said door dash orders were picked inside, I asked why I wasn’t simply informed through the intercom. She stood there, mouth open, blank and just staring. No Explanation, No apology whatsoever as if accountability were a foreign language.
This experience was embarrassing, time-wasting, and completely avoidable with basic human decency. Delivery drivers are on strict time constraints and deserve to be treated with the same respect as any other customer.
I have no idea what her first name might be. She doesn’t deserve to be known.
I suggest she gets fired, maybe come back after she’s learnt basic customer service.
Management seriously look into this.
… moreI then proceeded to the drive-thru and clearly stated multiple times at the intercom that I was picking up a DoorDash order. I was completely ignored. Not one response, I was baffled.
I let it slide and tried to believe there was a lot going on that was why.
I waited at the window while the SAME FEMALE STAFF was visibly present doing absolutely NOTHING, yet she didn’t care to acknowledge me or explain the pickup process. I stood there, time going, gas running, windows down completely freezing and this whole time I was thinking the order was still being prepared due to absolutely no communication from her end.
I still seem to wonder how she ended up in the front counter position with that horrible attitude.
After waiting approximately 15 minutes in freezing weather, I honked multiple times to get attention and even though they were about 4 workers present in the window area, I was totally ignored. I eventually parked, found an open door myself, and went inside to ask about the order. Proceeded to ask the SAME LADY WORKER why she saw me standing there and couldn’t say anything, she said door dash orders were picked inside, I asked why I wasn’t simply informed through the intercom. She stood there, mouth open, blank and just staring. No Explanation, No apology whatsoever as if accountability were a foreign language.
This experience was embarrassing, time-wasting, and completely avoidable with basic human decency. Delivery drivers are on strict time constraints and deserve to be treated with the same respect as any other customer.
I have no idea what her first name might be. She doesn’t deserve to be known.
I suggest she gets fired, maybe come back after she’s learnt basic customer service.
Management seriously look into this.
A Balzeris
I ordered via UberEats, so none of this review is in regards to the service. I got the quesabirria pizza and ramen. When I saw them on the menu my curiosity was piqued. The pizza was very good although I would have preferred if the tortilla was crispy.
The ramen though was just weird, creative, but weird. The strangest thing was while eating it I kept getting what felt like tiny popcorn kernel skins. I can only guess that it is the hard outer skins of dried chillies. I did not encounter this with the pizza. I couldn’t tolerate eating it and threw it out. I continued to feel these skins in my mouth and throat for quite awhile no matter what I did.
… moreThe ramen though was just weird, creative, but weird. The strangest thing was while eating it I kept getting what felt like tiny popcorn kernel skins. I can only guess that it is the hard outer skins of dried chillies. I did not encounter this with the pizza. I couldn’t tolerate eating it and threw it out. I continued to feel these skins in my mouth and throat for quite awhile no matter what I did.
Doug Gainous
Been coming here for years. It’s my favorite Mexican restaurant, but tonight I arrived 15 min before closing and they were already closed. The worker came to the drive thru window and said they were already closed because they needed to clean up. I rushed to get there across town as fast as possible only for them to no honor their advertised business hours. Quite frustrating. I definitely won’t suggest going there anytime too close to their listed closing time.
… moreIsrael Ruiz
Standard winter style location. Food’s ok, it’s a place to come when you need a burrito or taco.
… moreLena Sanders
Every single time I order from this location my order is wrong. I thought maybe it was thr drive up, maybe it was a language barrier on the phone, maybe I’m too complicated. Hut it’s New Year’s Eve and we really wanted old school nachos. This time I ordered online and my order was still missing an item I paid for and was clearly on the ticket. Can’t get through the phone for a correction. I’ll go elsewhere in the future. Absolutely ridiculous.
… moreMarcos Jones
Picked up some food for the super Bowl and everybody loved it.We had burritos , we had pozole , we had paken , we had steak fajitas , and it was outstanding. Very close to the authentic taste of my ninety year old mexican mother really good food.
… moreClaudia Marillo
Love this place the food is pretty good. The steak tacos are the best
… moreMichael Hemby
Don’t order the Steak Milanesa Torta. Not only is the meat portion not even half of the bun size, they didnt even put on it what I asked for. Of course Im already down the road and dont have time to take it back.
… moreJ B
Food was great. However, the service was abysmal! Self service soda was empty and when told they said they would take care of it. However the lady just kept speaking on her phone… over all I will use the drive thru next time
… moreJose BG
Completely disappointed in their service the lady that took my order looked like she had an attitude she gave me My drink of a large Pepsi, but it came with a hair that stuck to the lid and then I Waited about close to maybe 25 minutes for just four tacos and a burrito bowl which I think is pretty ridiculous Knowing that there wasn’t any customers in the lobby or in the drive-through Pretty much I was the only one there and then once I got my food, the whole caps of salsa were busted open all my food obviously wrapped in tinfoil, but everything was contaminated with hot sauce, including my kids churro, and all they did was just switch everything to a different bag and barely wiped anything off and when I got home, the hot sauce was on my son’s churro which I had to throw out Obviously, they handled this very unprofessionally and will not be going back
… more