Paul Clark
I am sharing my recent experience at this location, which I visit a few times a week as it is on my way to work. While I have had some less than satisfactory experiences in the past, I chose to overlook them. However, today’s incident has left me deeply disappointed, and I feel compelled to bring it to your attention. This morning I placed an order via the app around 7 am for a 7:30 am pickup. Upon arriving at approximately 7:34, my order was not ready. Although I noticed the store was busy, I decided to wait patiently. I observed walk in customers come in and order and then receiving their orders while mine still had not been made. At around 7:45 I approached what I believe was a manager for an update and provided my name. She located my receipt on the prep table, but explained that it had not been worked on because there was no turkey sausage available, requiring someone to retrieve it. About 7:51 I informed the staff if my order was not ready within the next five minutes, I would need to cancel it. At this point, the manager handed me my order without addressing the delay. At which point, I expressed my concern about being late for work and a worker responded by laughing at me which the manager did not address. This behavior was not only unprofessional, but also disrespectful, especially after waiting more than 20 minutes past my pick up time. I’ve been a regular customer at this establishment for some time now, but this experience has left me feeling very frustrated and I do not know if I will go back.
… moreJerry Jacob
I love the people there they are all so friendly and helpful… Rudy, Wendy, Kayla, Audrey, just to name a few, the entire squad is on point, and led by the manager Sonia, they are the best ..
… moreMallory
Takes more than 30 minutes for your pickup order to be filled so make sure you order about 45 min ahead. Then if they are out of a bagel they have no way of contacting you, so if you get there 45 min later your food will still not be made. You must wait in line to ask why your food is not ready only to tell you they were out of something. The line is always to the door, so no point in ordering online when you have to wait. Hate this location
… moreT Sears
This has been my go to spot since COVID. All accolades given for food and service. The store is genuinely a reflection of the manager who runs it. 5 stars.
… moreCharisse Deloria
I like this place. Convenient location. My only problem is, the wait is long in the morning. They somehow lose your mobile order or idk. I ordered online so i dont have to wait but when i go in to pick up my order, waited 20-30 minutes more. I also walked in and ordered one morning and the ordered a cinnamon roll. Waited 20 minutes. They were working on a big online order that they seemed to try to br catching up.
… moreMatthew Ramos
Does this look like a $10 sandwich to you? $9.88 plus it’s missing the strawberry shmear!!!! AND I even tipped them!! I feel ripped off. Wish I wasn’t already home. Not worth the drive back! Total disappointment!!!
UPDATE: Did as the owner said and contacted who they asked me too and did not even get a response. I stand by my 1 star review. 1 out of 10 DO NOT recommend!!
… morePhuong Tran
Great packages, order fulfillment and products. Smart manager. Environment in store can be improved with more cleanliness and layout. I usually see clumps and not very cohesive flow of customers inside the store. Other than that, would highly recommend French toast bagel with strawberry schmears! A cashier at EBG in the airport recommended that combination to me once before and it has worked wonders.
… moreKapone Williams
It was my first time trying it, and I was excited from the pictures and word of mouth. The sandwich I got was the Texas Brisket Egg Sandwich, and it looked really good. It says that it comes with the Jalapeño Bacon Gourmet Bagel, but when I went to order, that wasn’t an option, and I had to pick another bagel that left a lot to be desired. The sandwich wasn’t bad, but there was no explanation as to why I couldn’t get the bagel that came with it. I haven’t ordered anything from them again, but I recommend it if you like bagels.
… moreMegha v
Einstein Bros Bagels is my go-to breakfast spot, and they never disappoint! Their jalapeño bagels with onion spread are a perfect blend of spice and savory, while the 6 cheese bagels with jalapeños and salsa spread are simply divine. Every bite is packed with flavor, making my mornings brighter. The staff is friendly and efficient, ensuring a great start to my day. Highly recommend this place for a delicious breakfast experience!
… moreSam Ck
Great service. The lady getting your order has amazing social skills. Puts you at ease. Always with a kind joke. Makes the whole experience very pleasant.
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