

Address and Contact Information
Address: 880 S Moorland Rd Suite A, Brookfield, WI 53005
Phone: (262) 649-2704
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Order: Order online
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Discover Einstein Bros. Bagels In Brookfield,WI
Discover Einstein Bros. Bagels In , WI | Bagels, Coffee & Breakfast
Einstein Bros – Visit Brookfield
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Reviews
Simone is the kind of employee who makes you want to come back. She’s patient, efficient, and always makes you feel valued as a customer. You can tell she truly cares about providing great service, and it shows in every interaction.
Einstein Bros. is lucky to have her, and customers like me definitely notice her hard work! Thank you, Simone, for brightening mornings and making every visit such a positive experience.
Do not go here
• I arrived with more than enough time to order a baker’s dozen.
• My order sat in limbo for roughly 40 minutes while one employee attempted to juggle both the front counter and the drive-thru (which they eventually shut down to cope with demand).
• A line was literally out the door, yet not a single apology—or even basic acknowledgment—was offered for the delay.
• By the time I finally received my order, I was late for the celebration and had no opportunity to request a refund.
Understaffing is one thing; ignoring customers and providing zero communication is another. This branch wasted my time, derailed my plans, and delivered an experience that left me absolutely fuming. In its current state, the location feels like a complete waste of space.
updated 3/9/2023- oh what do you know another incorrectly made Cinnamon Sugar Bagel without cinnamon sugar
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The ONLY reason I go to this store anymore is because of its location along my work commute since we moved to the neighborhood early this year. At this point though, I’d rather take a detour to get food somewhere else. I stopped going to the drive thru because without fail it adds 15+ minutes to my visit. When I go inside to the mobile order pickup spot, I am rarely greeted- employees see me and say nothing. I usually assume they’re busy so I wait a few minutes- by the time I speak up, the staff seems bothered and irritated. That’s the point where I can see them rushing to make my order, or they grab the bag from a counter in the back where it’s been sitting for the usual 5-10 minutes that I had been standing there waiting for anyone to even acknowledge me. My husband and I both have this same experience every time, and have gone from coming once a week to only as an absolute last resort. While a response with an apology seems to be the norm here, I just hope this review- and all the other ones- lead to some sort of change in service because having a drive-thru or mobile order breakfast service but making customers wait 20 minutes for a bagel honestly just defeats the purpose.