Einstein Bros. Bagels

  4.3 – 439 reviews   • Bagel shop

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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out Einstein Bros. Bagels 48236

Hours

Tuesday5:30 AM–2 PM
Wednesday5:30 AM–2 PM
Thursday5:30 AM–2 PM
Friday5:30 AM–2 PM
Saturday6 AM–2 PM
Sunday6 AM–2 PM
Monday5:30 AM–2 PM

Address and Contact Information

Address: 19341 Mack Ave, Grosse Pointe Woods, MI 48236

Phone: (313) 640-9888

Website: https://locations.einsteinbros.com/us/mi/grosse-pointe-woods/19341-mack-ave?y_source=1_OTA0OTcwNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Order and Reservations

Order: Order online

einsteinbros.com

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Menu – Einstein Bros. Bagels

Browse the Einstein Bros. Bagels menu near you for fresh bagels, breakfast & lunch sandwiches, sides, sweets & drinks. Come explore our full menu for more …

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Reviews

Loreal Traylor
Enjoyed the food. It was delicious but, the person that made our food had an attitude. Not sure why but I felt uncomfortable. You never know what someone is going through. I will pray for her. You should never bring your problems to work. It was probably because I was wearing my God got me jacket. Something you can’t get past.
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Dorian Robinson
One of my favorite places to go to in the morning for my favorite bagel sandwich and my caramel cold brew shake everyone is so nice and polite. They know exactly what I want. As soon as I walk through the door I appreciate each and every employees kindness.
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Frank Garcia
Very disappointed…
Came in for some bagels, hot chocolate and a coffee…4 people in front of me…in line for 10mins. Once the lady in front was up to be serviced, I waited patiently to be acknowledged and 3 workers passed me by and passed me up. Totally ignored me. Stood in line for a total of 10mins alone at the order area of the counter…no one in front of me and no one behind me…and still no acknowledgment from any employees…
I simply turned around and walked out…
Unfortunately, had to settle for 1 of your competitors…
We must do better…
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Brianna Berry
Unfortunately, my rating is low due to having items missing from my order & no resolve by corporate for one month. I made an order for a corporate event ordering the half dozen with spread, additional donuts, and additional spread. I noticed the missing spread after arriving to the event. There was not enough time to come back for it, so I called the store. I was told to call corporate. I looked in the website & only saw an email address. I have not received any word from corporate as of today.
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Teemaree
Easter Sunday we wanted bagels and drove over to Einstein. The location was welcoming with easy to access parking on the side and in front. We were greeted warmly by the manager Tom who also made our order. The cashier Andrew was excellent. He was very kind and welcoming but he also went the extra mile with our special almond milk request for our coffees. When our order was ready, Tom walked it over to us and handed it to us instead of just calling out to us or placing it on a counter somewhere. I felt their service was extraordinary and we appreciated it.
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EJ Deo
Great bagels and vanilla hazelnut coffee! Even better staff! Love coming here in the mornings!
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Jasmine Drake
I went to Einstein to grab my boyfriend some breakfast he’d be able to eat quick. I was on a little bit of a time constraint so I ran in and hoped the line wasn’t too long. Luckily I was able to order right away (though in hindsight online ordering probably would’ve been the best solution to my probelm) but the staff was very quick and very helpful. I got my food in less than five minutes.

The cashier was super friendly and the ladies behind the counter were so nice. They even let me borrow a sharpie to write on my boyfriend’s bag.

The sandwich I got was a Biscuits and Gravy sandwich (which has neither biscuits nor gravy) but he loved it. He said it was absolutely amazing and that the country pepper smear made it taste just like biscuits and sausage gravy. He also said his mocha was delicious and the extra shot of espresso gave him the energy he needed. Service is always wonderful and they do well with larger orders, especially if you give them a heads up the night before (which is just the nice thing to do.) Plus ordering on the app is super easy, though customization is limited but their standard fare is pretty darn good.
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SYLVAN TRIGGS
I’ve been a customer at this location for quite some time, usually greeted with professionalism—especially when the owner or manager is present. However, my recent experience was extremely disappointing and needs to be shared.

While attempting to order a bagel sandwich this morning, I was ignored by no fewer than four employees stationed at different areas of the counter. I stood unacknowledged for an uncomfortably long time until one staff member, wearing a face mask, finally addressed me. Unfortunately, her first words were mumbled and unclear. When I politely responded with “Pardon me?” she abruptly and rudely shouted, “WHAT DO YOU WANT?”

I tried to proceed with my order, only to be met with continued rudeness. Before heading to the cashier—who also ignored me initially—I asked the original staff member if I had somehow interrupted her, as her tone and behavior clearly suggested that I had. She offered no apology or professionalism in response.

It’s disheartening to encounter this level of disrespect, especially when it seems to only occur in the absence of management. There’s a noticeable difference in the way customers are treated depending on who’s supervising.

While I will likely continue to visit due to the convenience and the quality of the food, customers and ownership alike should be aware: the service here can drastically shift from courteous to outright rude depending on who is working and whether they’re being held accountable.
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MaKayla Lloyd
They were so friendly taking my order, and the food tasted great
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Samantha Saunders
Used to really love it. We love the sesame bagels and cinnamon for the kids. The last few times I feel like they have been really stingy with the cream cheese. I may just buy the bagels and take it home to toast and do cream cheese on my own. I also don’t like that the cream cheese is whipped.
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