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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out ✔️Delivery
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Address and Contact Information
Address: 13736 Conlan Cir, Charlotte, NC 28277
Phone: (704) 840-1566
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Order: Order online
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Reviews
Cameron Clark
WOW what a treat! We were craving a delicious breakfast and this place did not disappoint! We had the Maplehouse Bagel sandwich and it hit all the spots! Sweet and super savory. Can’t wait to come back and try more items on their menu! Highly recommend this place!
… moreBraelin Scott
I used to come to this Ballantyne Einstein’s every week for years. The staff was professional, consistent, and actually understood basic customer service. Then the entire team was replaced, and the place has gone completely downhill.
I stopped coming because the new employees were rude and clearly untrained. I decided to give it another chance today thinking maybe they had improved. They have not.
The drive-through employee taking my order sounded irritated that he even had to speak. No greeting, no courtesy, just attitude. When I got to the window, it was the same employee. He took my card and asked what I wanted to tip. I said I didn’t want to leave one. It’s a drive-through, and the service had already been terrible.
He then refused to process the payment. He just stood there staring at me and would not hand my card back. This location has always allowed customers to select their own tip on the handheld device, which exists specifically so employees can’t manipulate the screen. Instead, he held my card and stared at me until I felt forced to say “fine, 5%.”
He selected 20%.
That is not confusion. That is an unauthorized charge.
After overcharging me, he walked away with my food. At that point, I no longer trusted the situation at all. When an employee is bold enough to override a customer’s payment selection and ignore direct instructions, what else are they comfortable doing? I threw the food and drink away because I wasn’t about to eat something handled by someone who had just openly stole from me and treated me like shit
This location went from reliable and well-run to hostile and unprofessional in a matter of months. Replacing experienced staff with employees who intimidate customers for tips and override payment amounts was a catastrophic decision.
I will never return.
… moreI stopped coming because the new employees were rude and clearly untrained. I decided to give it another chance today thinking maybe they had improved. They have not.
The drive-through employee taking my order sounded irritated that he even had to speak. No greeting, no courtesy, just attitude. When I got to the window, it was the same employee. He took my card and asked what I wanted to tip. I said I didn’t want to leave one. It’s a drive-through, and the service had already been terrible.
He then refused to process the payment. He just stood there staring at me and would not hand my card back. This location has always allowed customers to select their own tip on the handheld device, which exists specifically so employees can’t manipulate the screen. Instead, he held my card and stared at me until I felt forced to say “fine, 5%.”
He selected 20%.
That is not confusion. That is an unauthorized charge.
After overcharging me, he walked away with my food. At that point, I no longer trusted the situation at all. When an employee is bold enough to override a customer’s payment selection and ignore direct instructions, what else are they comfortable doing? I threw the food and drink away because I wasn’t about to eat something handled by someone who had just openly stole from me and treated me like shit
This location went from reliable and well-run to hostile and unprofessional in a matter of months. Replacing experienced staff with employees who intimidate customers for tips and override payment amounts was a catastrophic decision.
I will never return.
Olga Pinto
I have very mixed feelings about this place. Although I love the food, I will NEVER use a bank card to pay for anything here again. I placed a mobile order online for 11.99, when i went to pick it up inside I decided to get a drink for 4.95. I left happy at first, the next day when i went to do budgetting on my bank account there was an additional 9$ for a separate transaction after my 4.95 transaction that I never placed. Because of this I just want to raise awareness to customers. When ever I stop feeling uneasy with what happened and decide to go back I will be paying in cash ONLY.
… moreJC Chanowsky
Stopped in before church and was pleasantly surprised with the food and service. The staff was extremely friendly, eggs cooked on site not frozen and had great flavors in the bagels we got. First time customer and would def come back. Thanks team.
… moreClaudeen Jackson
1st time at Einstein Bros. Bagels, we went with a group of church members and had a wonderful time eating and talking. Enjoyed the meal and the cashier was great.
… morePhaknaorn Pathompanithi
I’d give 100 stars if Google allowed it ⭐️✨
Fresh bagels, fast service, and a clean, friendly vibe every time. Breakfast sandwiches are always on point perfect spot for a quick meal and coffee.
… moreFresh bagels, fast service, and a clean, friendly vibe every time. Breakfast sandwiches are always on point perfect spot for a quick meal and coffee.
Tommy Tough Knuckles
Quick and friendly service. Purchased a bakers dozen bagels. As I walking out I forgot I ordered a coffee. An employee ( I think the owner, but just a hunch) was kind enough to take care of me right away. Was a kind thing to do , especially in today’s world.
… moreMsy Doesir
My best bagel place. After moving out of NJ I need a bagel place and I found Einstein Bros Bagels. They have never disappointed me. I also love their smoothies too. Only place I’ve never complained the bacon is too salty. My favorite is the bacon and cheddar.
… moreBjorn
Went through the drive thru this morning and ordered a Turkey, egg and cheese on a cheese bagel. The person taking my order asked if I wanted turkey sausage or deli turkey to which I replied “deli turkey”. Get home and open my sandwich for it to be turkey sausage egg & cheese on a plain bagel. Super disappointed as I was crystal clear in what I wanted.
… moreNand Kishore Gajarajan
Service staff, food and store are commendable. We really liked the bagels and spreads. The order was exactly what was ordered.
… more