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Address and Contact Information
Address: 2477 PA-611, Scotrun, PA 18355
Phone: (570) 213-7255
Website: http://www.eatsnsweets.com/
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Eats ‘N Sweets: HOME
2477 RT 611 Scotrun, PA 18355 | Ph: 570.213.7255 · Facebook · Instagram · HOME … Eats ‘N Sweets is a family-owned Ice Cream Shop offering local Ice Cream …
Eats ‘N Sweets | Scotrun PA – Facebook
Eats ‘N Sweets is a family-owned and operated ice cream shop proudly serving Simply Delicious local farm fresh ice cream and more to our local community and …
Eats ‘N Sweets | Scotrun, PA | Treats – DiscoverNEPA
Eats ‘N Sweets is Scotrun’s iconic spot for ice cream, hot dogs, hamburgers, and more. Just look for the bright red building on Route 611, and you’ll know you …
Reviews
Kalila Williams
I am writing to share my recent experience at your establishment, which, unfortunately, will be my first and last visit.
My children and I frequently pass by your location, and the sign always catches our attention. After much anticipation, we decided to give it a try. My children were especially excited upon arrival, but unfortunately, our experience did not meet our expectations.
To begin, the prices seemed fair, and there was a wide selection of ice cream flavors and toppings. However, there were a few issues that significantly impacted our visit. We had a playdate scheduled, so I made sure to inform the cashier that all of our items were to-go. I ordered hot dogs and cheese fries for my 3y.o and 5y.o. My 3-year-old does not like mustard, so I specifically requested a hot dog with just ketchup and another with mustard and ketchup (which is clearly noted on the receipt).
Issue 1: Incorrect Order and Customer Service Response After about 15 minutes, we received our order, and upon reaching the car, I realized that my ice cream flavor was incorrect. I immediately returned to the window to inform the cashier of the mistake. The cashier insisted that the flavor was what I had ordered, as it was reflected on my receipt. I explained that this was not the case, and if I wanted to correct it, I would need to pay for a new one. Fortunately, a manager overheard the exchange and kindly allowed me to swap the flavor at no extra charge.
Issue 2: Incorrect Food Order Upon arriving at our destination, about 35 minutes away, I discovered that my 3-year-old’s hot dog was made with mustard, despite my explicit request for ketchup only. I called the store to report the issue. The employee who answered the phone was unprofessional, scoffing at my concern before passing the call to a male employee. During the conversation, the male employee argued with me, cutting me off mid-sentence and insisting that he remembered making the order correctly. He claimed that the error was my fault because I did not correct the order when it was read back to me, even though the cashier did indeed read everything correctly. The issue was that the food was made incorrectly, despite my clear instructions being listed on the receipt.
To further address my concerns, he offered me a virtual coupon, which I never received. However, I do not intend to return to your establishment.
Other Observations Throughout our visit, the overall customer service was lackluster. The staff appeared disinterested and disengaged, with no smiles or warmth. For example, when my 5-year-old expressed that he wanted “blue ice cream,” he repeated it multiple times to the cashier, who showed him two different blue-colored options. Despite this, two out of three of our ice cream flavors were still wrong.
Given the positive reputation I had heard about your establishment, I expected a much better experience. Unfortunately, this visit left me thoroughly disappointed, both in terms of food quality and customer service.
I hope you take this feedback into consideration to improve future customer experiences.
Attached is the photo of the hot dog that supposedly was made with just ketchup.
Sincerely,
Mrs. TKW
… moreMy children and I frequently pass by your location, and the sign always catches our attention. After much anticipation, we decided to give it a try. My children were especially excited upon arrival, but unfortunately, our experience did not meet our expectations.
To begin, the prices seemed fair, and there was a wide selection of ice cream flavors and toppings. However, there were a few issues that significantly impacted our visit. We had a playdate scheduled, so I made sure to inform the cashier that all of our items were to-go. I ordered hot dogs and cheese fries for my 3y.o and 5y.o. My 3-year-old does not like mustard, so I specifically requested a hot dog with just ketchup and another with mustard and ketchup (which is clearly noted on the receipt).
Issue 1: Incorrect Order and Customer Service Response After about 15 minutes, we received our order, and upon reaching the car, I realized that my ice cream flavor was incorrect. I immediately returned to the window to inform the cashier of the mistake. The cashier insisted that the flavor was what I had ordered, as it was reflected on my receipt. I explained that this was not the case, and if I wanted to correct it, I would need to pay for a new one. Fortunately, a manager overheard the exchange and kindly allowed me to swap the flavor at no extra charge.
Issue 2: Incorrect Food Order Upon arriving at our destination, about 35 minutes away, I discovered that my 3-year-old’s hot dog was made with mustard, despite my explicit request for ketchup only. I called the store to report the issue. The employee who answered the phone was unprofessional, scoffing at my concern before passing the call to a male employee. During the conversation, the male employee argued with me, cutting me off mid-sentence and insisting that he remembered making the order correctly. He claimed that the error was my fault because I did not correct the order when it was read back to me, even though the cashier did indeed read everything correctly. The issue was that the food was made incorrectly, despite my clear instructions being listed on the receipt.
To further address my concerns, he offered me a virtual coupon, which I never received. However, I do not intend to return to your establishment.
Other Observations Throughout our visit, the overall customer service was lackluster. The staff appeared disinterested and disengaged, with no smiles or warmth. For example, when my 5-year-old expressed that he wanted “blue ice cream,” he repeated it multiple times to the cashier, who showed him two different blue-colored options. Despite this, two out of three of our ice cream flavors were still wrong.
Given the positive reputation I had heard about your establishment, I expected a much better experience. Unfortunately, this visit left me thoroughly disappointed, both in terms of food quality and customer service.
I hope you take this feedback into consideration to improve future customer experiences.
Attached is the photo of the hot dog that supposedly was made with just ketchup.
Sincerely,
Mrs. TKW
Dane
Perfect place for your special ice cream treat. Has a nice inside seating area making it stand apart from my ice cream stands. I am certain a lot of locals visit, but it’s also conveniently located to Mount Airy Casino Resort for visitors to also enjoy.
… moreLi S
Lovely little spot–so convenient for a quick sweet treat! Small, but well designed and a lovely fresh remodel! Limited parking and bench seating–but since it’s a quick-eats spot, it’s perfect.
Friendly, super engaged young servers (seems like a fun summer job for local highschoolers). However, my husband asked for a baby scoop, and our server was so intent on that size being too small, that she ended up getting him to order a “small” (instead of the one scoop “baby” size) and he said it *was* indeed too much for him in the end.
But I get it–they are eager!
The flavor I had (Charlie Brownie) was rich and creamy and multi-textured. I’d recommend for serious chocolate lovers! I was also excited that the ice cream was (apparently) from a creamery based out of Scranton! #ShopLocal
Great summer hours! (Open until 10pm). Note that the inside space closes at 8pm.
I was curious, the sign says ice cream, *hot dogs & hamburgers*, but I don’t see anything but Ice cream on the menu? Is that possibly only for service when the “inside” is open?
All in all, a Wonderful, fun summer evening ice cream spot!
… moreFriendly, super engaged young servers (seems like a fun summer job for local highschoolers). However, my husband asked for a baby scoop, and our server was so intent on that size being too small, that she ended up getting him to order a “small” (instead of the one scoop “baby” size) and he said it *was* indeed too much for him in the end.
But I get it–they are eager!
The flavor I had (Charlie Brownie) was rich and creamy and multi-textured. I’d recommend for serious chocolate lovers! I was also excited that the ice cream was (apparently) from a creamery based out of Scranton! #ShopLocal
Great summer hours! (Open until 10pm). Note that the inside space closes at 8pm.
I was curious, the sign says ice cream, *hot dogs & hamburgers*, but I don’t see anything but Ice cream on the menu? Is that possibly only for service when the “inside” is open?
All in all, a Wonderful, fun summer evening ice cream spot!
Dena Tomsic
The young lady at the register was very nice and helpful for our first time. My youngest daughter asked for blue ice cream. She explained that they had cookie monster and cotton candy. My daughter asked for cotton candy.
They gave her birthday cake instead. My other daughter tried a little to see if they mistaken that it was blue, but it was surely birthday cake.
I took it up to ask them for the correct one. Mind you, it’s just a kids size. The lady was so taken back. And said well it said birthday cake. I verified that we didn’t order birthday with our $50 order. She said there wasn’t anything she could do. She went to the girl who took my order who verified that it was supposed to be cotton candy. So she went to the manager who came out full speed yelling at me saying that it’s not their policy to replace ice cream. I was like they gave me the wrong one. And the manager said that since someone tried it we don’t take it back and she read the order back so it’s not our fault. I explained that my daughter asked her for a blue ice cream, she said you have cookie monster and cotton candy. She asked for cotton candy. She it was rung in wrong and that isn’t my fault and it was a simple mistake, but it’s a kids ice cream, please just fix the mistake. As she was stomping away yelling and flailing her arms and yelling at her staff for talking to my daughter about blue ice cream which was so completely wrong of that manager.
This place doesn’t take criticism well and seems to respond with the exact same response to every negative review which shows that she doesn’t really care at all what is said.
We will not be back and we feel bad for that worker.
… moreThey gave her birthday cake instead. My other daughter tried a little to see if they mistaken that it was blue, but it was surely birthday cake.
I took it up to ask them for the correct one. Mind you, it’s just a kids size. The lady was so taken back. And said well it said birthday cake. I verified that we didn’t order birthday with our $50 order. She said there wasn’t anything she could do. She went to the girl who took my order who verified that it was supposed to be cotton candy. So she went to the manager who came out full speed yelling at me saying that it’s not their policy to replace ice cream. I was like they gave me the wrong one. And the manager said that since someone tried it we don’t take it back and she read the order back so it’s not our fault. I explained that my daughter asked her for a blue ice cream, she said you have cookie monster and cotton candy. She asked for cotton candy. She it was rung in wrong and that isn’t my fault and it was a simple mistake, but it’s a kids ice cream, please just fix the mistake. As she was stomping away yelling and flailing her arms and yelling at her staff for talking to my daughter about blue ice cream which was so completely wrong of that manager.
This place doesn’t take criticism well and seems to respond with the exact same response to every negative review which shows that she doesn’t really care at all what is said.
We will not be back and we feel bad for that worker.
Daisy Medeiros
The ice cream is so good! I only tried the soft serve, it is so thick and custardy! The banana split was perfect for two. Will try the hard ice cream next. Very pleased with the customer service and lots of signs for the safety of the patrons as the business is on a busy street.
… moreC S
We went this place after a long hot day with children because of the kids. We ordered premium ice cream in cones. The cones were stinky and tastes was little weirder than the regular cone ice cream. The other nice customers asked them to change the cone or give the cup to eat ice cream so then manager came on the widow to explain that why all the ice cream cones were having stinky smell was because of the next door resort named great wolf lodge. We didn’t get that inappropriate counter argument but the manager slammed the window door on the face of a nice customer. The customer had felt so bad and threw the ice cream in the garbage because of their wrong attitude toward the customer. The worst customer service and very bad attitude from the manager and staff. Giving 0 star and never recomending this place again.
… moreKhurram Khan
Stopped by Eats and Sweets after a day at Great Wolf Lodge—perfect spot for a post-dinner treat with the family. The outdoor seating was a nice touch, and the portion sizes are very generous. What they call a “small” felt more like a medium, so fair warning: you may want to scale down your order.
They’ve got a good range of flavors—soft serve was excellent and probably what I’d come back for. The graham cracker ice cream was enjoyable too. But heads-up: some of the flavors are extremely sweet. The cookie dough was so sugary my wife didn’t want to finish it “Diabetes in a cup” came to mind. The chocolate brownie was also pushing it on sweetness.
Also, minor curiosity—despite the name, they don’t serve chicken burgers, just the standard burgers, dogs, and sandwiches. Not a dealbreaker, but worth noting.
Overall, it’s a fun spot with potential, but I wish they’d dial back the sugar just a bit. Still worth a visit—especially for the soft serve.
… moreThey’ve got a good range of flavors—soft serve was excellent and probably what I’d come back for. The graham cracker ice cream was enjoyable too. But heads-up: some of the flavors are extremely sweet. The cookie dough was so sugary my wife didn’t want to finish it “Diabetes in a cup” came to mind. The chocolate brownie was also pushing it on sweetness.
Also, minor curiosity—despite the name, they don’t serve chicken burgers, just the standard burgers, dogs, and sandwiches. Not a dealbreaker, but worth noting.
Overall, it’s a fun spot with potential, but I wish they’d dial back the sugar just a bit. Still worth a visit—especially for the soft serve.
Lucas
The ice cream was delicious. I went to this place a lot as a child, it’s great to see it opened back up after all these years. Can’t wait until they are able to start serving food here too
… moreAndrew Cilio
The younger ladies that work here are great but as for the more mature lady…. Tried to ask her something to accommodate my 5 and 4 year old and I will not repeat the disrespectful words she said to her co workers! Not to mention how rude she was to her fellow co workers yelling at the gentlemen ripping things out of his hand next to her… Sad to say I will never be getting ice cream from here again!
… moreKylee Rinker
A kind staff, delicious ice cream and great owners. Overall the place you want to go for the best experience for food, ice cream and a good time in the Poconos. A road stop you won’t want to miss!
… more