Sydney
Great experience had the donut wanted. Ben was also very nice and friendly. 10/10 would recommend him again. He made my night. #giveabrothaaraise
… moreDr. Abdullah AlHomeadan
Thanks Eren for a great service. People are the main factor that distinguish a business ftom another. In this Dunkin’, anyone can relax. The store has inside and outside seating. The store hosts a full Baskin Robbins as well.
… moreLore Gonzales
I went here for the very first time. I got me a chocolate donut. It was so dry, I spit it out and I let the know and they said, well, I’m sorry, that’s the way they come. So disgusting never will I go there again? I ended up picking up 3 drinks.Those were all good.There was no problem with the drinks.The donuts were the nasty ones
… morefernando ramirez
the drive thru here did go pretty slow even when i made it to the window. i ordered through the app for a quick experience but they seemed to be a bit busy. it was fine as i wasn’t in a rush but i could see this being troublesome for other people. the donuts i ordered were delicious and tasted fresh. it’s always good to go early in the morning.
… moreMichael M
I paid $22 for xl hot chocolate thru door dash and you guys sent me coffee. You usually get the order right, but 20 plus dollars for a cup of hot chocolate and you get it wrong is unacceptable. 1 star.
… moreMistyrose Lopez
This location did not get the free tote as advertised. They do have it advertised on the menu but does not say that the location is not participating. They also have drinks on the menus that are no longer available. Don’t waste your time with this location, coffee was no good either
… moreIvan Castaneda
I’ve been a Dunkin customer for a long time, and every single time I’ve been satisfied with every location I’ve been to. This is one of the locations I’ll never return to. Customer service was terrible. The employees all act like they don’t want to be there (maybe not all, I’m sure there are a few good people in there). I ordered a drink and an avocado toast with bacon (Mind you, it’s a whole dollar extra for bacon added to it) and I got this (photo added). My drink tasted very watered down. Overall bad experience.
… moreMadilyn Lozada
It’s always clean in here and all of the workers are very kind. There is great customer service. I’m a student athlete and it’s my favorite place to come and get a coffee and do homework before and after school. They also play good music.
… moreAsh Flower
Don’t recommend this location. I came in at 9:40 this morning and the customer service was non existent. Half way through my order the order taker asked me for a moment, which was fine. What bothered me is that about a minute later another order taker came on and said “how can I help you?” I told her I was mid order and she said “yeah, I know.” If she knew, how difficult is it to say “thank you for waiting, go ahead with the rest of your order.” The second order taker sounded annoyed and had a condescending tone of voice.
Also, I was disappointed that the egg white bowl was not available at this location. I looked at the menu online by location to decide what I was ordering prior to my arrival as I’m not a regular customer of DD. I would recommend to have your online menu synced with your in store menu. I opted for an egg and cheese croissant and hasbrowns. The sandwich lacked flavor and the hashbrowns tasted like old, unfiltered oil. I ordered a half dozen donuts and the quality was not up to par. There’s always so much hype around DD, but as a first time customer I was not impressed.
… moreWanderWithSpoon
Dunkin’ in West Covina offers a convenient setup—easy kiosks, mobile ordering, and breakfast combos—all nestled within a clean, community-oriented space. Certain menu items like the turkey breakfast sandwich and smoothies draw strong praise.
However, the experience can be hit or miss. Donuts sometimes fall short in texture and sweetness, some breakfast items have disappointed, and service depends largely on staffing. Ordering via app or visiting during off-peak times might help smooth out service hiccups.
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