Edward Antrobus Jr
I ordered 2 bagel sandwiches, 1 hashbrown & a large hot chocolate. She never entered the hashbrown so I wasn’t charged & didn’t get it. She put the sticker that said hot chocolate on a large cup & filled it with black coffee. In mostly DD’s, the sandwiches are too hot to eat when you get them. These were barely warm. THAT is not the workers fault. Either the convection oven isn’t getting hot enough, or the time was wrong. Also, the hot chocolate that I eventually got, was also only warm. Disappointed.
… moreJeon
This is a great choice to stop buy to fuel up, use clean restrooms and have a good coffee and decent fast food. Cold brew was strong and fresh, croissant sandwiche was delicious, donuts are always fresh. This location has plenty of tumbler cups available, staff was very friendly and definitely aimed to provide actual customer service. I would mark this as a definite stop emongst others nearby.
… moreBrittany
Made us a terrible drink it didn’t taste right! I gave it back, told them sorry it don’t taste right you can keep the money we’ll just take a regular coffee and she gave me a horrible look aggressively took the drink back and said that was a waste of her time, very rude.
… moreBecca Marie
Over 20 minutes in the drive thru waiting with only one vehicle ahead of me. Finally got to the window and still had to wait 5 more minutes, cashier passed me the bag and struggled deciding which drinks were mine, then asked me if she forgot anything. I was running late by this point so didn’t double check. No straws, missing food, and all of the food was cold. Several people backed out of the drive thru after waiting for so long. Get a more efficient system, a total waste of $50.
… moreKaelyn Parish
Terrible service. 20 minutes for 2 bagel bites and a medium iced coffee and it wasn’t busy. Wouldn’t acknowledge I was there to ask if they forgot about my food. The only other two customers that came in the store left because they weren’t acknowledged at the register.
… moreDavid ST
I went and ordered a Americano coffee to go lady did not know how to make it took over 12 minutes just waiting for it for the Americano cup of coffee no line not busy and still didn’t come out right
… morePRIETO Y.B
this is a pilot now. i bought some dougnuts they were not bad. but I also pay for a pilot pizza two slices for 5 bucks. when I check the pizza. they were raw you couldn’t tell if there was 2 slices because the melted together in a raw bunch of stuff that look disgusting. so I went to the manager Aban something long hair pigtail guy. he address me incorrectly as a customer who’s literally complaining for a bad service. I said the pizza is bad can I have my money back he look at it and said. I’m only gonna give you half because you are the other half. he accuses me in front of employees and other customers of faking a bad product to take advantage. so I had to open the pizza box and show him that both slices got melted together in a raw mass you couldn’t tell if there was one or two. so we had an argument were I stated I didn’t want the money back just a polite answer and maybe a solution. but now I was gonna complain with pictures. i went out and went back inside to ask for the receipt of my purchase. he was already there having a chat with the guy from dunking donuts when I ask for the receipt. he said oh you can get a refund now if you like ♂️
… moreTanya Gesse
This Dunkin’ Donuts is in the middle of nowhere, but I’m glad it’s here. It’s part of a large kind of food court/ truck stop, quite noisy, that was the only downside. Worth the detour:-)
… moreSmokie McPot
My experience at this establishment was quite memorable, though not in the way one would hope for. It seems that their approach to customer service is somewhat unconventional. The manager, for instance, appears to excel at crafting elaborate explanations, often citing a supposed “National Donut Shortage” when items are unavailable. While creativity in problem-solving is admirable, it doesn’t alleviate the frustration felt by customers accustomed to straightforward answers. Instead of addressing inventory issues directly, the stories distract from the core problem of service delivery.
Moreover, interactions with the staff left much to be desired. On one occasion, I requested a simple straw, only to receive a rather abrupt response that felt dismissive. The slamming of the drive-thru window was particularly surprising, emphasizing a lack of basic courtesy. It’s disappointing to witness such rudeness, especially in an environment where customers should feel welcomed and valued. Instead of enjoying a pleasant visit, I found myself wishing for more respectful treatment.
The refund process was equally perplexing, as I was advised to reach out to corporate without any concrete assistance at the local level. Discovering that the shortage explanations given were unfounded added to my dissatisfaction. It’s frustrating when businesses fail to uphold their commitments to customers and provide an honest experience.
Regrettably, my overall impression of this establishment is negative, leading me to suggest other options nearby for anyone seeking a more favorable experience.
… moreRich in Cody
Stopped in during a snowy, cold early January day. Was delighted to see the Dunkin sign while we were filling up at the 76.
I used my Dunkin app and everything was great, including the coffee. Thanks, from two weary travelers.
2025 Update: After a few years, we were again on a long cross country road trip and stopped in Lamar at the 76 for top tier gas and awesome Dunkin coffee and donuts. The young lady at the counter was super awesome as I was stumbling through the Dunkin app. Thanks again!
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