

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kyle, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 20371 Interstate Highway 35 in Kyle | Coffee & Donuts …
Kyle, TX – Dunkin’ locations
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I’m still struggling to understand how a toasted croissant with cream cheese turns into an untoasted croissant with a whisper of cream cheese. Do the employees get paid in cream cheese? This would make it more understandable. I also ordered a coffee with light ice and received a cup missing two inches of coffee and absolutely packed with ice. When I asked why, I was generously offered… more ice. I’m not sure if the lack of critical thinking or the lack of customer service is more frustrating.
The microphone, screen, and speaker don’t work, so ordering happens exclusively at the window while they make the order, creating a line thats truly unacceptable for an establishment that thrives on the morning work commute. Every part of this experience was unacceptable. I’ve been going to Dunkin’ Donuts my entire life, and I’ve never seen a location this confused by basic instructions or the concept of customers.
I ordered a dozen doughnuts (6 glazed, 2 strawberry sprinkled, 2 Boston cream, 2 blueberry glazed) and 3 breakfast wraps through DoorDash when I get my food the wraps have so much hard cheese on them I can’t even see the egg and the bacon was so fatty it tasted like rubber. There’s supposed to be egg, bacon, cheese hashbrowns and chipotle sauce on it as you can see there’s no hashbrowns or chipotle sauce. The cheese was so hard it stuck to my teeth and was like a thick gum texture HORRIBLE as you can see there’s burnt spots in the cheese. I call the manager and asked if I could bring the wraps back in if she could re make them and she just wanted to argue that she made my order and it only had half a slice of cheese which just isn’t true, IF THIS IS HOW A MANAGER MAKES THE FOOD IMAGINE HOW AN EMPLOYEE DOES? I order these a few times a week and I’ve never had this much cheese on a wrap and as a cheese lover I wouldn’t have minded the extra cheese if it wasn’t so burnt and hard or whatever it was. She finally says if I wanna bring the food back in she’ll remake them so My Husband goes to return them and I end up opening the donut box and I see that I got two sprinkled one blueberry and the rest all glazed. The glazed donuts are old as hell I’m assuming because I put in the order through DoorDash, they decide to just give me All of their old donuts so they weren’t liable and it would be a DoorDash issue. I wouldn’t have even left a bad review had the manager not have been so rude arguing with me and they didn’t try to give me all their old doughnuts. I spent $50 on a TRASH Saturday breakfast.
The Dunkin’ Donuts in Kyle is a complete joke, and that falls squarely on management.
Their ordering system has been down for two weeks, and instead of fixing it, they’ve just forced customers to order at the window like it’s normal. It’s inefficient, slow, and shows a total lack of leadership or urgency.
This place is bleeding revenue because management can’t get their act together. No communication, no solution, no accountability just excuses and inconvenience pushed onto customers.
Absolutely garbage operation. Management should be ashamed.