Ben Calta
Dunkin’ has always been my go-to! I love that they have other options than just doughnuts and coffee, this morning I stopped by to get my normal order of a refresher and some doughnuts for the kids and noticed when I paid, that the drivethru worker chose the tip before I paid and never gave a receipt. This is the second time I noticed this. I love great service and will reward it every time. But when the option is chosen for me that is unacceptable. When I asked for the receipt the employee was apprehensive. Upon review I noticed the max tip was chosen. I spoke to the manager/lead on duty and rather than being empathetic they bypassed my concern offered to refund and reprocess the order. There was no apology, no reassurance, nothing. I chose to leave it as is, but told them this needs to be addressed through training and will not happen again. Be better. Work for your tips don’t steal them.
… moreNick Tamone
I have been to this Dunkin multiple times and I have let it go when order is wrong first few times, but now it’s consistent. I’m not sure if it’s bad management or lack of employee care but believe that goes back on management. This time was extremely frustrating. Ordered the heart tin munchins a day before so I could make sure to get one paid the $18 for the tin and what did they give the dasher a box of regular munchins. I want to be refunded for the extra and my service fees that is not an ok substitution it’s borderline theft taking money for better item and giving one of less value. Also ordered last night and dasher still had to wait a long time because order wasn’t ready. I have experienced this in person too.
… moreMotivate The Earth
I mean, you can’t go wrong with a doughnut that’s covered in sugar so it still tastes OK but the service and then ordering online and then a mixup where they didn’t find the order that was ordered there, but the receipt showed it was there and the manager wasn’t willing to accommodate or questioning it further, even though it clearly showed the order was placed online there, and the order was not ready, and I had to be at a place to deliver them for my kids at school at a certain time really just made my day. I already gave them several chances and now I’m just going to have to just find some other donut place that can consistently give me good service.
… moreHeidi Giddens
Speedy service, kind and caring employees, and great tasting food as well as drinks. Hailey and Austin have been the most helpful and friendly staff, always going above and beyond to provide to the best of their ability. The atmosphere and staff as a whole is so welcoming. It truly is a family here!
… moreErica Smith
I would just skip this store all together. Go to starbucks or the dunkin by creekside. Got a small hot peppermint mocha. My cup is half full including the whipped cream… so you know way less coffee. It wouldnt let me post my pic. This is my second bad experience. First time I go in and order we are waiting for our food and they didnt give me half of it. I made 2 trips back in and then got told they were out of some stuff I ordered but instead of refunding it or offering something else they were just going to charge me the full amount.
… moreAshley Garza
Waited at the counter for about 5 minutes, had two employees walk right past me with no acknowledgement. gave up and ordered on the app for pickup and I still waited another 5 minutes for a single donut. I literally had to tell the lady cleaning the machines instead of helping customers to give me my donut! 4 employees and not a single person helped me. horrible customer service
… moreLisa Morris
The Cookie Butter Donut was delicious. The atmosphere is very nice. The Customer Service was wonderful,Jackalyn was very helpful and friendly.
… moreAri Noelani
This dunkin’ donuts is so good! We always come here and every time we are blessed with really good service and food! Definitely the best one in New Braunfels! So if you’re in the area come to this one, you won’t regret it!
… moreDylan Toussaint
The best hospitality I’ve ever had at any coffee shop period. They’re super helpful, quick, and as respectful as can be. Thank you Austin for great customer service skills and patience.
… morePeyton Tindell
This location is the best one! Amazing people they are so nice!! Good experiences every time i come in the mornings. quick service, and good service. 5 stars all around!!
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