Lorna
I go do Dunkin’ on 11th street every weekday morning and sometimes on weekends if I find a reason to make the 45 minute drive in. My day is not complete until I see my morning crew and get my iced mocha latte (with modifications of course, because I am me after all 🙂 They have it started most times when I walk in the door and make it perfectly every time! Their smiles and great attitudes warm my heart….go pay them a visit if you are ever in the aera.
… moreG Uduma
Out of the last 6 trips, I received 5 cold orders of stuffed bagels… on the 6th trip, I requested that they “please” make sure that the bagels are warm. I ordered bacon, bagels, and coffee ☕️ .
The window clerk was very kind. He said that he would tell them. When the bag was traveling to the window, there was spanish utterance and laughter about my bacon …
I stopped a little past the window to check my bacon, and it was burned.
Too dry for salad crumbles even.
Instead of addressing it, I decided to post a review. I purchased the meal for a homeless person who I know.
Instead of receiving a customer’s request as an insult, have enough maturity and pride to do your job.
Don’t assume that people don’t speak Spanish because they aren’t Mexican.
… moreEmma Lee
Y’all need to stop playing.
$2.79 + Tax for two bites??
Was it delicious? Yes.
Does it belong on a Kid’s Menu? Yes.
My medium caramel frozen coffee however, was worth every penny of the $4.50
Dude at drive thru window didn’t even smile or say thank you, just handed me my purchase and turned his back on me without a word. ♀️ Customer Service doesn’t have to be a thing of the past.
… moreWillie Cruise
Doughnut was typical nothing special but fresh. The frozen drink was great, nice flavor. They were fairly busy and moving through the orders quickly.
… moreAna Cardenas
Received horrible customer service while picking up an online order. My order included a dozen assorted donuts, however, my box only had 10 donuts. This included one which seemed to be bitten or damaged. I informed the employee of this hoping she would provide a resolution. However, the employee responded in a very rude, dismissive and unprofessional way. The employee argued that she would not exchange the damaged donut and that she was not aware nor responsable for the missing donuts. I requested several times for the exchange and this was denied by the employee arguing that receiving a new donut would require for me to pay for it. The employee got increasingly disrespectful and did not have the desire to provide at the very least decent customer service. I asked the employee for her name and she stated it was “kourtney”. However, I confirmed her name is Kaely.
… moreLatrell Parker
They hire these people …and they can’t delivery your order correctly… The service is horrible most of the time .. I will never go back ..
… moreKyle Flory
Dry coffee cake muffin. Unsweet hot chocolate (how that is possible I don’t know). Having to show on my receipt that we actually ordered an item that they hadn’t given us. Hmmm
… moreLuis Vuitton
I love starting every morning with a fresh and good coffee from Dunkin Donuts, out of all locations this one is the best one!!! Love Dunkin Donuts, friendly staff, very great drinks, and delicious food
… moreChristian Cruz
They didn’t have the different donut flavors displayed anywhere (no tags, no menu, nothing on the screens). When I asked the person behind the counter, she just said annoyed “we don’t have the flavors listed”. I proceeded to ask then for what the flavors were and her response was “how many dozens do you want?”. I explained I just wanted 2 or 3. She said “which ones do you want?”. I had to ask once again “what are the flavors?”. I left that place without ever knowing what the flavors were. I hope I never have a donut emergency, because otherwise I am never going back there.
… moreJacob Harrison
Very claim delicious food the works but the only reason why I am not giving it 5 stars is because of the lack of hospitality that they showed throughout the whole time I was in there but if you were to look past that you talk about some good food and great coffee
… more