Pat Jackson
Order a breakfast sandwich the croissant was burnt on the edges but the worst part. Took a bite of the sandwich to find the paper from the cheese was still on it. Took it back to find out the manager had made the sandwich. She had the audacity to say she thought she had taken it off like that was going to make it better. I asked for a refund not another sandwich. I do not recommend this place, if the manager can’t make a simple sandwich how can you train your employees.
… moreCandice Palacios
If I could give zero stars I would. They really need to hire better staff and not teenagers. They need to retrain their staff. Avoid this Dunkin. My drink literally tasted like water terrible. My order was a cold brew, 2 toasted almond shots, and almond milk. I will stick with Starbucks.
… moreW. K. Cotton
Dunkin Donuts has long been my favorite coffee but this location is the worse.
Three out of four times there the coffee was terrible. Four out of four time the service was terrible!! This last time was it for me. No more. Coffee was so bad we had to dump them. Two medium coffees with cream were $6.90. A ridiculous price for cup hot brown water that was half cream. I only gave them another try because it’s the only location near my house and I really like Dunkin’ Donuts. The management needs to fix the place or shut down. The service is terrible. Unfriendly staff and extremely slow even when they are not busy. This was the case during my last visit. Only one other customer besides me was there. I should of known something was up by the fact that they were not busy at a peak time, 8 AM on a Friday morning. Management needs to take a look at the service and people skills that the staff at Chick-fil-A provides. No matter what, they are always friendly, outgoing, polite and act like they truly care about you and your business!
… moreRobert Garcia Jr
Nice place. Too bad the people have an attitude like they don’t want to be here. At least today on Sunday morning they did. No one acknowledged me as I came in or as I stood in line. Then when the female cashier approached she just stared at me lol I’ll stick to my regular location on Centerville. This one is horrible.
… morekelly michelle
Nothing but teenagers working here who hate what they do. Ordered a cookie crumble butter latte a trendy drink I saw on the Internet and Dunkin promoting it once I had already paid for my drink, I look at my coffee and I realize that there’s no crumbles in there just Cold foam so I asked him if he could add the crumbles to it because I know it comes with it. He then tells me that they are all out. I wish they would’ve made me aware when I ordered the drink because I wouldn’t have ordered it. He didn’t ask if I wanted to switch my drink out for a different one He didn’t ask if he can make it Right this is the second time they messed up my drink don’t come to this location. They don’t know what they’re doing. Dunkin’ Donuts off of Centerville in Garland is so much better. They always get the drinks right and customer service is amazing. This location needs a whole new staff. The drinks are not made right and the customer service is terrible. Who is even hiring these people to begin with Because whoever is is also the root of the problem do better.
… moreAbby
this place is ALWAYS a hit or miss….I always get the same thing and they always either add too much sugar, or FORGET to add cream as if plain syrup and coffee base is good…it either comes out to taste sour and nasty and other times it can be good. Their donuts are good but thats a once in a blue moon. I hate when I go through the drive thru and take a sip and its nasty bc I have to walk in and ask for it to be redone but it taste the same and still non-drinkable. They need to have new staff instead of these teens/young adults who dont know what their doing or how to treat people with respect and get rid of the employees who cannot do their job properly….Esp when its 6am and you just want some coffee and then having to pay 7 DOLLARS for something nasty that you cant even bare to drink. PLEASE MAKE THE DRINKS PROPERLY. Corporate needs to check this location.
… moreNathalia Polania
We ordered through drive thru and when we went to eat our sandwiches the egg and bacon were extremely cold to the point where you could tell it just came out the fridge, not that it had been sitting out for a few minutes as the manager tried to argue. The cheese on one of them was not melted and cold as well. We called and told them the issue and politely asked if we could come in and get new ones since we only took 1 bite of each. While talking to the manager they hung up the phone on us mid conversation. Never experienced this kind of service from a restaurant or Dunkin before. I hope they are able to make some changes to the management position if this is the attitude they always have. Will be letting corporate know to check on this location.
… moreMarcus Youngblood
Horrible service. I ordered the simple $6 meal in drive thru and was told to pull around out front and they’ll have the order out. After waiting 10 minutes, I go inside and the rep asked what would I like to order. I confirmed I was told to go wait out front after placing my drive thru order. They never started the order, they started working on it, I asked for a refund and on the way out, the cashier laughed as I approached the door. After hearing her laugh, I turned around and that laugh and smile quickly disappeared. Never again.
… moreSha St
The meal deal is trash. Like half a egg that’s not even proportionate to the size of a small tortilla… eeyuccckkk
… moreJuan M Perez
There are times I wonder how this Dunkin’ Donuts is still open. And this morning would be one of those times; the absolute lack of decent basic customer service is aberrant. Less than that, just the matter of no common respect. If I’m spending money at an establishment, maybe that establishment should at bare minimum, give a damn. Whoever is in charge of this store, should really reevaluate their business. Didn’t receive napkins with my food, didn’t receive a receipt and the kid closed the window before I could request one. Do better.
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