Jill Firse
Ordered maple bacon croissant. It came to me cold. Had to park walk in & ask for it to be heated. Burnt the croissant & the cheese was not anywhere close to being melted. DO NOT GO HERE IF YOU WANT SANDWICHES. STARBUCKS IS BETTER.
… moreMackenzie Clark
Patricia is always so energetic and gives the best service at Dunkin’! I genuinely love coming to this location because her positivity is contagious. She’s always in a great mood and makes my day better every time. Thank you, Patricia, for being such a bright light!
… moreTania R
Im a loyal client of this dunkin donut location. This review is for Emily. New hire perhaps. This young girl needs to find a job away from people!!
Disrespectful, rude, attitude , disgusting demeanor and body language.. eye rolls as well! all over why is the cup not full type of question. I’m disappointed in the hiring process here. not a good image and representation for the store.
Everyone else is amazing, Happy, Hard working and sweet! Wella is a gem, she should be in charge as i’ve noticed when she’s not there, the store is chaos! this interaction was sunday morning around 10:30 am – this is review from a customer that visits daily.I also want to Add that Camille was the most amazing employee and this place needs more mature people that care
… moreAndrea Knight
I walked inside and everything seemed clean. I had one of the best customer service interactions ever. The lady at the front at about 1:00 p.m. on Thursday was very enthusiastic, had good energy and very helpful. I hadn’t walked into a dunkin’ for about 20-30 years so the menu was pretty new to me. She very kindly explained the different kinds of coffee and that they serve breakfast all day. I had an assortment of donut holes and their hazelnut coffee all of which was very tasty. I left feeling pretty good and surprised at the extraordinary customer service received. I’ll have to try one of their breakfast sandwiches in the future.
2/3-tried their Boston Kreme and glazed chocolate. Pictures added.
4/15- the $6 meal deal is an excellent deal, big bfast sandwich, hasbrowns, iced or hot coffee. Great deal.
… morePriscilla Johnson
I had a situation today. The cashier was scratching her nose by using the bottom of her palm on her left hand. She did it while talking to me and then while walking towards the donuts for my order. I simply asked if she could wash her hands. Reason she used the same hand to open the bag and dug her hand in the bag to widen the bottom of the bag. I asked very nicely to wash her hands and use a different bag. By that time she was already asking why. Her face was puffy and eyes were red like she was having allergies. I wasn’t rude to her but she became very rude to me by saying “I’m not in my nose I’m just itching it.” I explained that I understood but it not hygienic to please get a fresh bag after she washes her hands. She walked away abruptly and I heard her talking to someone. This very nice manager comes to the window. I explained what happened. I don’t understand why the cashier was so upset. She had dry snot on her nose. I’m not desperate for donuts to eat someone else germs. I come here all the time. Will not be back. Your manager by the way was a gem.
… moreMelissa Pawlak
I went to in the drive thru & asked for a sugar donut. The lady told me they do not have sugar donuts. I asked for 4X chocolate kreme donuts. She told me they didn’t have any. It was 7am & they didn’t have any donuts? She didn’t even offer to make any for me. I drove away upset & decided to stop at the Dunkin Donuts off Centerville in Garland after work at 9:30pm. They had 2X chocolate kreme donuts & I asked if they had anymore. The man working was so pleasant & asked me how many I wanted. He told me to give him a few minutes and he would make 2 more for me! He couldn’t believe the treatment I received from the Rockwall Dunkin Donuts considering it was 7am!!!!! I will NEVER go to Rockwall again since the service was horrible & they didn’t even have the donuts I wanted made! You guys need to do better & learn from the Centerville location!
… moreChris Lewis
I thought I would be getting a nice, surprise breakfast for my family when I ordered 3 dozen donuts from Dunkin’ Donuts today. What I received was three boxes of sadness.
Any glaze or icing present on any donut had been melted or absorbed creating an ugly mess that was incredibly unsatisfying to eat. The Bavarian Cream donuts looked like someone poked their finger through the top of it. The Crullers were very cold, like they had been refrigerated.
My kids barely even ate anything, due to this extremely disappointing quality. I think it says a lot when little kids won’t even eat donuts.
… moreSebastian Williams
The last 4 times I’ve come here my order is completely wrong. Like they’re not only giving me the wrong drink, they’re adding random things to it that I’m being charged for. Bagels are burnt with a pathetic amount of cream cheese. And being given a drink with oat milk for a person with an oat allergy. The attitude of the employees is unprofessional as well. This place has truly gone to hell.
… moreCara Citty
I visit the Rockwall Dunkin on Ridge Road all the time in the mornings and love the staff.
However, I just left around 4:30 on 12/15/25 and was served cold coffee when I ordered a black hot coffee. When asked to have a different cup of coffee that was hot the girl was very very rude. I decided it wasn’t worth it and left. I was very excited for my free coffee that I earned in the app. Sad day.
… moreMadison Wilson
This review is made for the person working the drive through on 1/13/26 at 12pm. She was very rude and disrespectful while trying to complete my order. I ended up pulling away and not getting my order. Shame on you, Dunkin do better in the hiring process.
… more