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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Champaign, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’, Champaign. 55 likes · 396 were here. America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your…
Dunkin’ Delivery Menu | Order Online | 515 S Neil St Champaign
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Reviews
Alyssa Rogel
I went there and the workers are very rude. For their grown ages, they still don’t know how to make coffee. One time I went and they kicked us out because they wanted to leave right at 9pm when they closed. Maybe this was understandable however, another time I ordered a drink it was the first day that it was out on the menu and they got it wrong and they had no people by the way they are just always talking and the lady was on the phone while taking my order. What kind of job allows that? I did not complain the first time but,
I went to get that same drink the next day to see if maybe they make it right this time and again I had to wait minutes to get my order taken even though they had no people. The drink was not mixed well and again the lady was on the phone while she was making drinks. They really need to get all new employees. It also feels very unsanitary there. Overall bad experience to say the least. Do not waste your money here especially if you’re a college student.
… moreI went to get that same drink the next day to see if maybe they make it right this time and again I had to wait minutes to get my order taken even though they had no people. The drink was not mixed well and again the lady was on the phone while she was making drinks. They really need to get all new employees. It also feels very unsanitary there. Overall bad experience to say the least. Do not waste your money here especially if you’re a college student.
raj t
I am writing this review on behalf of my brother, who has special needs. He walked into this Dunkin’ Donuts location to place an order and was taking his time, as he often does. While he was deciding, the staff member taking his order began speaking to a colleague in Hindi/Urdu,(I speak the same language)making frustrating and negative comments about him—clearly mocking his pace and situation. I could hear every word because my brother had me on the phone during the entire interaction to help guide him.
This was heartbreaking and completely unacceptable. In the US, we’ve encountered patience and understanding from staff almost everywhere when it comes to people with disabilities, but here it felt like zero empathy or professionalism. Instead of assisting kindly, they chose to ridicule a vulnerable customer behind his back (thinking no one would understand).
Dunkin’ Donuts should train their staff better on inclusivity and respect for all customers, especially those with special needs. This experience left us both upset and we’ll be avoiding this location—and possibly the chain—going forward. Highly disappointed.
… moreThis was heartbreaking and completely unacceptable. In the US, we’ve encountered patience and understanding from staff almost everywhere when it comes to people with disabilities, but here it felt like zero empathy or professionalism. Instead of assisting kindly, they chose to ridicule a vulnerable customer behind his back (thinking no one would understand).
Dunkin’ Donuts should train their staff better on inclusivity and respect for all customers, especially those with special needs. This experience left us both upset and we’ll be avoiding this location—and possibly the chain—going forward. Highly disappointed.
misc
Terrible customer service. We paid the amount for the bagel morning combo (the one that has $6 promo) but ended up only getting the bagel. Then we asked the worker what happened to our order and their answer was look at your receipt, it doesn’t say anything there. If you want you can simply pay more and get your coffee.
Ok maybe we made some mistakes in the self check out kiosk but we DID pay the right amount for the bagel combo. I’ve never experienced this kind of CS quality ever in the US. Will never visit again
… moreOk maybe we made some mistakes in the self check out kiosk but we DID pay the right amount for the bagel combo. I’ve never experienced this kind of CS quality ever in the US. Will never visit again
Tiffany Wu
Ordered a medium ice latte and it was 7.91 dollars, but on the menu it says 5.99, not sure what was going on. I also just got straight milk, after I asked for more espresso to the worker and she said this is what we will get if we get light ice, the attitude was terrible and the price is not worth what I had. We can tell if it’s just straight milk or light ice, don’t try to be smart.
… moreAlex Mudd
Health code violation.
Employee put in earbuds before taking my order. I paid in cash. Then she went to grab my food. She wore the same pair of gloves the entire time and did not once move to change them. When I asked her to she acted as though I was a dramatic child and removed them. She did not put on gloves before grabbing my order with a donut sheet and dropping it into a bag she’d already contaminated with her dirty gloves. Disgusting.
… moreEmployee put in earbuds before taking my order. I paid in cash. Then she went to grab my food. She wore the same pair of gloves the entire time and did not once move to change them. When I asked her to she acted as though I was a dramatic child and removed them. She did not put on gloves before grabbing my order with a donut sheet and dropping it into a bag she’d already contaminated with her dirty gloves. Disgusting.
J F
got a food item this morning with meat and cheese sauce, a few hours upon eating it i got really naseous and my stomach started cramping. I threw up the food and an hour later I was feeling SO much better. I don’t have a sensitive stomach and I’ve eaten here a lot, so don’t really know what that was
… moreJacqueline Szklarczyk (Jackie)
i order queso hash browns and received chipotle instead with barely any sauce. I also asked for American cheese on my sandwich and received cheddar. These people are incompetent MAKE SURE TO CHECK YOUR ORDERS BEFORE LEAVING
… moreLesly Lugo
They gave me attitude for wanting cold foam on my latte & they body shamed my friend as he was taking his order. Don’t come here!!
… moreDiego Sarabia
These workers suck and always on their phone. Very unsanitary.
… moreEsli L
Workers take forever on your orders because they are too busy talking. Most of the times they get your order wrong. None of them are friendly, not only do they not greet you but also get give you dirty looks!
… more