Social Profile: 
![]()
✔️Breakfast ✔️Brunch ✔️Dine in ✔️Take out ✔️Delivery
… View more
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Montgomery, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 1601 Douglas Rd, Montgomery, IL 60538
Phone: (630) 801-8550
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Dunkin’ at 1601 Douglas Rd in Montgomery | Coffee & Donuts Near …
Dunkin’ is proud to serve Montgomery, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Dunkin’ locations in Montgomery
Montgomery, IL. 1055 S Orchard Road. Open NowCloses at 8:00 PM. 1055 S Orchard Road. Montgomery, IL 60538 · 1060 Ogden Ave. Open 24 Hours. 1060 Ogden Ave.
Dunkin’, 1055 Orchard Rd, Montgomery, IL 60538, US – MapQuest
With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Montgomery, IL for …
Last Updates
Reviews
AshelyMarie Jones
am writing as a long-time customer who has been coming to this Dunkin’ location regularly for the past three years. Until recently, I have spoken very highly of your establishment and even recommended it to others. Unfortunately, my experience on Sunday, December 21, 2025, was completely unacceptable and has left me extremely disappointed.
The employee who assisted me that day was rude, disrespectful, and demonstrated no customer service skills whatsoever. I had a guest in my car at the time, and they were shocked and speechless by how poorly I was treated—especially given how often I praise this location. This interaction was embarrassing and upsetting.
What made this even more frustrating is that I have had excellent experiences with specific employees who work Monday through Friday. The gentleman at the window during the weekdays is always a delight, professional, and kind. The young woman who takes orders during the week is also polite, clear, and welcoming. Those employees are the reason I remained loyal to this location.
However, this particular Sunday felt poorly managed. The overall environment lacked professionalism, structure, and basic hospitality. It was clear that proper training and supervision were missing.
In addition, my coffee order was incorrect and poorly handled. There was no label on the cup—something that is normally done correctly when I visit daily. The cup only stated “small coffee” with no order details or name. When I questioned this, the employee was rude and dismissive instead of helpful. She also refused to provide her name when asked, which is very concerning from a customer service standpoint.
Due to this experience, I no longer feel comfortable returning to this location. It is extremely disappointing to lose trust in a place I once enjoyed and supported so consistently.
I strongly encourage management to review this incident, provide proper customer service training, and ensure that all employees understand the importance of professionalism and respect. Loyal customers should never be treated this way.
… moreThe employee who assisted me that day was rude, disrespectful, and demonstrated no customer service skills whatsoever. I had a guest in my car at the time, and they were shocked and speechless by how poorly I was treated—especially given how often I praise this location. This interaction was embarrassing and upsetting.
What made this even more frustrating is that I have had excellent experiences with specific employees who work Monday through Friday. The gentleman at the window during the weekdays is always a delight, professional, and kind. The young woman who takes orders during the week is also polite, clear, and welcoming. Those employees are the reason I remained loyal to this location.
However, this particular Sunday felt poorly managed. The overall environment lacked professionalism, structure, and basic hospitality. It was clear that proper training and supervision were missing.
In addition, my coffee order was incorrect and poorly handled. There was no label on the cup—something that is normally done correctly when I visit daily. The cup only stated “small coffee” with no order details or name. When I questioned this, the employee was rude and dismissive instead of helpful. She also refused to provide her name when asked, which is very concerning from a customer service standpoint.
Due to this experience, I no longer feel comfortable returning to this location. It is extremely disappointing to lose trust in a place I once enjoyed and supported so consistently.
I strongly encourage management to review this incident, provide proper customer service training, and ensure that all employees understand the importance of professionalism and respect. Loyal customers should never be treated this way.
oscar diaz
Why do you guys give costumers hard and previous day bagels. Looks good and fresh but is not
… moreChristopher Garcia
Good food but why so little bacon this normally doesn’t happens?!? Besides that the food looks great and service was fast (ordered through the app)!
… moreKaitlyn Ramos
I also get frozen coffee and i’ve been to a lot of dunkin and this one always makes them the best
… moreKatrina
I ordered a cold brew with cold foam. They put canned whipped cream from Walmart on my coffee! Just tell me you are out of cold foam! I could’ve ordered something else. Why?
… moreNick Giesen
Fast and correct orders most of the time. I have some issues with some slight inconsistency in taste or not “less ice”, but otherwise one of the better Dunkins!
… moreVictoria McMahon
I love this dunkin’ donuts too much! They have amazing customer service. What I mainly love is this worker named Jaylen! He is such a polite and positive young man. He really makes me want to come back daily.
… moreJames Ferguson
The coffee is what you’d expect, but the dude who was working there when I went like twenty minutes ago just scammed me out of a present gift card that a relative had given my last night. I knew he was wrong, and I had the receipts to prove it, but I didn’t want to make a fuss. so if you are using visa/Mastercard gift cards, beware. some of the people there are seemingly looking for some easy cash. and that’s a whole lot of trouble for like 5 measly bucks too. :/
… moreLiudmila Chudina
I just ordered at the drive-thru – medium hot coffee cream and sugar, with a plain bagel with cream cheese toasted dark. I specified twice to “please make sure to toast dark, not burned but still dark.” The lady was like, “Yeah, yeah, dark.” At the window, I added hash browns to the order. I was then given the coffee, barely warm, and the bagel barely toasted. Wth? Good thing I came home and was able to warm up the coffee, and as you can see in the photo, the bagel is pretty white.
… moreEmmanuel Alvarez
Service is great as well as the atmosphere.
The problem I have week after week is that my online order is not made the way I specify.
I always ask for less ice and week after week (at least for the last 4 Saturdays), ice is filled to the 2 line on cup as opposed to the 1 like on cup.
… moreThe problem I have week after week is that my online order is not made the way I specify.
I always ask for less ice and week after week (at least for the last 4 Saturdays), ice is filled to the 2 line on cup as opposed to the 1 like on cup.