Jessica Jager
Let me start by saying I was a loyal customer. I went to this Dunkin every Sunday before church, it was my treat. I enjoyed it. I also go every Tuesday and Wednesday before work (I’m hybrid). This has been my coffee spot for YEARS. Well, that all came to end today. I order the same thing every single Sunday, well this Sunday the guy from the drivethrough tried to give me a shakin espresso where it was less than halfway full, all because I ordered less ice. Mind you, I order the same thing every week and I’ve never received anything that looked like that. The guy (a new face, been going there for years and never seen this guy, usually it’s two different woman I see every week who are nice) said it was because I asked for less ice. I explained that I’ve been coming here every week and order the same thing and it’s never looked like that. When I was talking to this guy (or trying to) he basically made it obvious that he was ignoring me. So noticing this and getting more upset, I said to him I’m glad you care about your loyal customers and all he said was thank you and gave me my coffee. The guy was extremely rude, ignored me completely despite me saying how loyal I am. If they don’t even care about loyal customers, skip this location or Dunkin all together. Also, my husband called the restaurant after the fact because he was upset they were rude to me. The guy I think his name is Rishied (the guy who was rude to me) that he’s the manager and nothing will happen to him. My husband said he sounded like he was trying to get smart with him. He should not be working in the service industry at all, do better Dunkin get rid of this guy he just lost you a customer who was extremely loyal.
… moreMahmoud Hassane
No wonder this place has a 3.9 review because the manager over there it’s extremely disrespectful. I was talking to her and very respectful way, and just simply pointing out one of their drinks is extremely higher in a price than a lot of locations around them and she was like shaking her shoulders like I don’t care that’s all she did when I simply pointing out a higher price definitely not getting my business anymore
… moreJannat Al Faraheed
One of the workers was picking his nose infront of me and had the audacity to eat it!! He then proceeded to make my order, the drink wasn’t even made correctly either. This is not my first rodeo with this specific location, they’ve given me the wrong order multiple times and look at me confused when I explain the issue. I don’t think I ever want to return to this location. They don’t even speak English!!
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Your experience, I have found, definitely depends on who is working, but went here last weekend and the girl with freckles and the girl with the hijab were absolutely lovely!! They were so polite and sweet, definitely the employees that will keep people coming back. Very efficient and conversational, drinks were done in under a minute and were great. My five year old adored the two girls, a little crush haha. Hopefully that’s the standard from now on, here, would love to keep seeing them around ❤️❤️
… moreAnnette Bova
cant beat the coffee. The best but customer service is terrible. Maybe if the clerks spoke English better the amount of errors and misunderstanding would cost me less wasted money
… morebader bedour
I come to this Dunkin everyday and typically order a refresher. This morning I went to get an iced caramel latte, my drink had barely any ice in it and it’s super warm. So disappointed I can’t even drink it.
… moreKasia Kaminski
By far the worst Dunkin Donuts in the area. We literally come here as a last resort but will avoid it at all costs if we can.
Today I ordered an iced latte and bacon/egg/cheese on a croissant. It was a DIY sandwich. All the ingredients were thrown into the back and the cheese wasn’t even melted.
My iced latte was a cup of milk.
Before this time, I ordered a bagel with cream cheese. The bagel was burn to a crisp and hard as a rock.
… moreErin Middleton
This place used to be great – convenient to get into and out of, friendly staff, and a decent selection of donuts and drinks. Since the remodel in January 2023, it’s been awful. They never have iced tea – they offer green tea as a replacement. Today, the tea is so weak – no flavor and no color. Unfortunately, the employees don’t care, either.
… moreEmily Sadeh
they can’t understand orders through the drive thru I told them they got my order wrong and they said it was already done they couldn’t change it. Not returning here. They give matchas with full ice barely any product in it. They don’t know their own menu let alone how to speak or understand English. They’re really cheap only care about money and not their customers.
… moreDonald Muhammad
Great Customer Service. The young woman working the drive through was very positive and cheerful. And the coffee was fresh and made the way requested which is becoming more of a challenge these days.
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