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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burbank, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 8049 S Harlem Ave in Burbank | Coffee & Donuts Near You
Dunkin’ is proud to serve Burbank, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Burbank, IL – Dunkin’ locations
Burbank, IL. 8049 S Harlem Ave. Open 24 Hours. 8049 S Harlem Ave. Burbank, IL 60459. Quick Links. Press RoomMobile AppCorporateSustainabilityAbout …
Dunkin’, 8049 S Harlem Ave, Burbank, IL 60459, US – MapQuest
Get more information for Dunkin’ in Burbank, IL. See reviews, map, get the address, and find directions.
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Reviews
Michelle Burns
DO NOT VISIT THIS LOCATION FOR DRINKS!
On 1/10 during the early morning approx 6:15am, I requested various snacks for my daughter and I that included bagels, hash browns, and bacon. In addition, I ordered 2 large strawberry dragonfruit refreshers with light ice.
Now, initially I hadn’t visited this particular location in over 1 year although it’s close to my job since on this day the gentleman informed me that management has directed them to short fill drinks for customers who request no ice.
Unlike Starbucks and other competitors, typically I’m just charged an additional $0.50 -$1.00 for no ice and my cup is still filled to the top! Not here, they will charge you additional cost AND short fill your drink order.
Fast forward to my most recent visit 4 days ago. I decided to give them another shot since my daughter really wanted Dunkin. For this order, right away I requested “light ice” to avoid the conflict I had with them a year ago by not asking for no ice.
This time around, the young lady in the drive thru stated now management has instructed staff to also short fill drinks for customers who request “light ice” as well!!!
So not only will you be charged additional (which is not a problem), but your drink will still be short filled! I was so upset and even explained previously that this rule applied for only “no ice” requested. Apparently, management is nickel and dimming all customers on drinks at this location on orders with customization to ice.
I clearly understand that inflation contributes to this, but filling the cups half way PLUS charging for less or no ice is fraudulent at that point!
Last to mentioned, the women explaining these changes was rude and with an attitude as if she was tired of explaining the same thing over and over to many customers.
My order total was close to about $30 bucks and I decided to cancel everything due to my experience! This for sure will be my last time visiting, and I do plan to report this location to BACP, and the consumer fraud unit for this county.
I drove a little while distant to a different location not too far and was given my order right away, just how I like it, and without any questions asked!!!!
I even found a late article about customers complaining about this that included a photo of drink request are now handle. Sadly to say, refreshers was not on the list to short fill for “less ice request!”
I’m optimistic that rules may apply for different franchises, but none of which were explained to me were posted, or shown, or made visible for consumers to see before placing any orders. Therefore, it’s difficult to say if the real intent was for some other motive such as discrimination, racial ethnicity, or stereotyped.
But for whatever reason this happened to me, I encourage every Dunkin lover to skip this one next to Andy’s Ice cream and find another location! If you don’t, you’ll end up paying full price for a drink 1/2 filled which is even less of a drink if less ice is still added PLUS additional cost. Just ridiculous and not right!
… moreOn 1/10 during the early morning approx 6:15am, I requested various snacks for my daughter and I that included bagels, hash browns, and bacon. In addition, I ordered 2 large strawberry dragonfruit refreshers with light ice.
Now, initially I hadn’t visited this particular location in over 1 year although it’s close to my job since on this day the gentleman informed me that management has directed them to short fill drinks for customers who request no ice.
Unlike Starbucks and other competitors, typically I’m just charged an additional $0.50 -$1.00 for no ice and my cup is still filled to the top! Not here, they will charge you additional cost AND short fill your drink order.
Fast forward to my most recent visit 4 days ago. I decided to give them another shot since my daughter really wanted Dunkin. For this order, right away I requested “light ice” to avoid the conflict I had with them a year ago by not asking for no ice.
This time around, the young lady in the drive thru stated now management has instructed staff to also short fill drinks for customers who request “light ice” as well!!!
So not only will you be charged additional (which is not a problem), but your drink will still be short filled! I was so upset and even explained previously that this rule applied for only “no ice” requested. Apparently, management is nickel and dimming all customers on drinks at this location on orders with customization to ice.
I clearly understand that inflation contributes to this, but filling the cups half way PLUS charging for less or no ice is fraudulent at that point!
Last to mentioned, the women explaining these changes was rude and with an attitude as if she was tired of explaining the same thing over and over to many customers.
My order total was close to about $30 bucks and I decided to cancel everything due to my experience! This for sure will be my last time visiting, and I do plan to report this location to BACP, and the consumer fraud unit for this county.
I drove a little while distant to a different location not too far and was given my order right away, just how I like it, and without any questions asked!!!!
I even found a late article about customers complaining about this that included a photo of drink request are now handle. Sadly to say, refreshers was not on the list to short fill for “less ice request!”
I’m optimistic that rules may apply for different franchises, but none of which were explained to me were posted, or shown, or made visible for consumers to see before placing any orders. Therefore, it’s difficult to say if the real intent was for some other motive such as discrimination, racial ethnicity, or stereotyped.
But for whatever reason this happened to me, I encourage every Dunkin lover to skip this one next to Andy’s Ice cream and find another location! If you don’t, you’ll end up paying full price for a drink 1/2 filled which is even less of a drink if less ice is still added PLUS additional cost. Just ridiculous and not right!
Cyndel Hasler
Leslie was very unprofessional. They made my drink incorrectly and then refused to fix it. I’ve worked in retail and food service for almost 20 years and never received so much trouble regarding a mistake that was on the seller’s part. Every other time anything like this has ever happened at a Dunkin let alone any other fast food location it would have been taken care of without hesitation. Not only was there hesitation but she fought with me for over 10 minutes regarding the drink. After threatening to speak with her morning manager she finally said that she would help me at that point I didn’t trust that my drink would not be messed with. Never had a problem at this location before.
… moreJodie Bowen
Another one of my favorite DD in the area. I’m new back to this area and always remember how I would get their donuts always so fresh. Iced coffee with SF vanilla & hazelnut shots and chocolate long johns also taste the BEST!! Must constantly be selling and updating everything. The chorizo and egg wrap and egg cheese sausage croissant sandwiches are so delicious.
… moreCarolyn Richardson
I came through the drive through, and I was told that I can’t get a senior discount for my mother that is disabled and can’t come here herself when I come here everyday and I get ice coffees all day, I didn’t want no deal on the Cape.I don’t understand why she’s making it so difficult to just ring it up.Separate , so then my mother could get her discount
The girl Angela that is here tries to make her own rules and tries to speak for everyone in the store.I would love to speak to another manager to get further clarification, because I come through the drive. Through everyday and I bring up the same order all the time. And no one could tell me that if they put a promo on the receipt, I can’t make 2 separate orders at the drive through that is ridiculous. I’ve worked a Dunkin for 10 years. And I’ve never seen an attitude on someone like this lady. Honestly, she needs to. Reality, check and in a demotion for her attitude in trying to problem solve.I just told her reference.Please do this for me.She hit me with an attitude right away.She will be hearing from me again.Because I would love to contact the person that owns this store.Thank you very much.
… moreThe girl Angela that is here tries to make her own rules and tries to speak for everyone in the store.I would love to speak to another manager to get further clarification, because I come through the drive. Through everyday and I bring up the same order all the time. And no one could tell me that if they put a promo on the receipt, I can’t make 2 separate orders at the drive through that is ridiculous. I’ve worked a Dunkin for 10 years. And I’ve never seen an attitude on someone like this lady. Honestly, she needs to. Reality, check and in a demotion for her attitude in trying to problem solve.I just told her reference.Please do this for me.She hit me with an attitude right away.She will be hearing from me again.Because I would love to contact the person that owns this store.Thank you very much.
Alex Alkhatib
Hours said on the door till 9pm was there at 8:30 Lobby is Closed employee hiding in the back when I start knocking and waving to him finally came and want me to order from drive throu cause I am driving a truck I walked and I told him want to order but also I have to wash my hands but he was today we closing early????!!!! Can’t let you in
Forget about this store I will go some where else
… moreForget about this store I will go some where else
denis z
Rude manager, drinks ok, but donuts not made fresh in house like krispy kreme. Krispy kreme is all fresh in-house and usually have price of double-dozens for dunkin’s one dozen price.
I also remember before covid people told to leave by manager for staying in dining area for more than 15 minutes.
Krispy kreme lattes are great too. Dunkin is my last option after Tim hortons or Krispy Kreme
… moreI also remember before covid people told to leave by manager for staying in dining area for more than 15 minutes.
Krispy kreme lattes are great too. Dunkin is my last option after Tim hortons or Krispy Kreme
Dr. Kate A
Fantastic service! The staff was extremely helpful, accommodating, and very friendly. The cashier even laughed at my boyfriend’s joke, which doesn’t happen often 😉 10/10 recommend! Food and drinks were great too!
… moreJ W
My first time trying Dunkin! Super cute place. I got a large iced Hazelnut macchiato sooo yummy I’m really sad I don’t have them back where I live.
… moreMiss Sanchez
Bad service! Dont waste your time here I went inside and waited for someone to attend me and I been waiting 10 mins in line and no one took care of me until the lady working there came to the register looking high off some type of drugs even a customer behind me told me the worker looked high she didn’t even know what she was doing you can tell this lady was on something so I told her never mind and walked out
… moreZee Vee
Waited in line over 10 mins to get to the window and be told…. U didn’t order at the speaker. No cause no one ever got on the speaker for me to order….was told I have a line behind you can’t take ur order you have to go by an older Hispanic woman. Thanks Dunkin!
… more