Mariah Carbajal
I don’t know where this Dunkin has such bad reviews. I come here all the time in the morning, especially weekends and I’m in and out through the drive-through I had maybe two times last year that they messed up on my drink. But the second time they did it, they remade it and it tasted how I wanted it to taste like which everyone makes mistakes. But other than that, they made my drink the way I want it the way I asked for every single time and they are really nice people.
… moreSandra Meza
Not even a 1. We stop every weekend on a Saturday and it’s always the same thing. Same order as a walk-in. They always get it wrong! They don’t care for their customers and they have no customer service skills. Not even acknowledge you are there. Each time we have to go back to get the order fixed. What is this? Whomever franchises this place should check on these employees. No more! Lost us!
… moreLisa Trainor
Terrible, they are out of donuts at 4:30 pm with the exception of a couple of chocolate frosted and the donuts that cost more.
… moreZakk Lade
This is a large “full” drink with half ice because they fill your drinks to the brim otherwise. I was told I had to specifically ask for less ice if I didn’t want me large filled to the brim.
Not only do they not top you off. They still put in full ice.
If you like your over priced drinks filled with ice and not full this is the Dunkin for you.
This is a consistent problem. It’s the only one in my town so I’ve given them plenty of second chances.
… moreSandy Karbowski
Do not order from the mobile app at this store. I ordered a drink that was on their mobile app. When I went to pick it up, I was told they no longer carry that item. When I asked for a refund, I was told they can’t do refunds and I would have to contact Customer Service. Of course, Customer Service is not open on weekends. You then have to send an email. If someone even bothers to read the email, you will have to wait to get your money back for a product they never had any intention of giving you. In any other business model, this would be considered fraud or down right theft. If you want to jump through hoops to try to get your money back, then go to this store.
… moreErik Sullivan
Waited in drive through line for 20 minutes at the window for a simple large hot coffee with caramel and sugar. 4 women inside walking all around and not helping me at the window. I had them the cash for the coffee only to be told that they don’t accept cash due to someone counting the money. I handed them $20.45 when the total was $3.45. The First Lady I handed the money to kept the $0.45 and a Second Lady handed me my $20 back after them walking around inside with it for 10 minutes. I left without my coffee because they would not accept the cash. Absolutely terrible service and clueless employees.
… moreManuel Quiroz
Ordered a frozen bonfire s’more coffee without whip cream. And they put whip cream on. After the young man in the drive threw had made the drink. Literally saw them take the drink and add the whip cream. Like seriously? What’s with no one having name tags? Is this a new way to avoid accountability should the employees mess up or what? Location is usually nice and clean. Staff is generally friendly but that whole incident is just like really? Why is the bread never toasted correctly? It’s always soggy or over burnt no in-between.
… moreGeno Sciacca
Man, these days wow! It was slow on a Sunday with one person in front of me and the order took 5 minutes which is fine but only ordered three things. Ten donut munchkins and was given 9 and two chocolate donuts and was given one with strawberry frosting. Didn’t bother going back to interrupt those aloof girls again. Society has become deaf and counting donuts is a lost art.
… moreA. Van Naarden-Townshend
This is one of the WORST Dunkin’ Donuts I have ever been to. My drink is made differently every time I go in there. I just had to throw away an iced chai latte because all it tasted like was milk. Last time, I went there, same thing, and I asked for more chai and got major attitude and looks from the manager. The problem is YOU. Maybe if you trained people properly on how to make drinks, customers would know what to expect. I’ve never had these issues at another Dunkin’. Drinks always the same. Not in Marengo.
… moreAmanda Kloepfer
Absolutely horrible customer service. We waited several minutes in line to order. Then we waited 7 minutes to get to the window. The car in front of us gave back their coffee several times. When we finally got to the window we waited again before someone opened the window. Then he couldn’t find the order. Another 5 minutes go by, the guy comes back and asked for the order again. By this time I am like forget it and left. Good thing I don’t live close by here
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