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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gurnee, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Reviews
Arnedra Kimmons
I visit this location every Saturday night while working and the service is always great! My online order is always right and ready to go when I get there! Noel and the Saturday night drive thru staff is always so nice and friendly! You all are awesome! Thank you!
… moreRamzi Akhras
I ordered a “frozen” signature latte at the drive thru and when I got to the window, come to find out he handed me a regular drink latte (not frozen). I told the server that I requested a frozen, he said that I ordered a latte. I told him next time it would be nice if you can correct the customer on his/her order. He proceeded to shut the drive thru window in my face and walk out. Very nice how well trained the staff is. 1 star!
… moreJade L
This is the worst Dunkin’ Donuts. They constantly take your order wrong or forgot to give you something that you paid for. Argue with you, they can’t put cream cheese on your bagel. It’s unfortunate because i come here almost daily bc i work close but im just so sick of the customer service at this location on top of pure laziness. Order a twisted bagel and they can’t slice it and add cream cheese? One day they will and the next they don’t.. they charge extras inconsistently. All of the Hispanic women are extremely rude. They look at you like what are you doing here..no good morning or have a nice day! it’s so weird and unwelcoming. Get a different job if you hate working here because this location is just awful!
… moreAlison Morales
Worst Dunkin Ever gave me the coffees I ordered cold, forgot to put the cold foam on my drink and they tried to get away with it. People at this Dunkin are rude and don’t have manners. They get mad because you’re telling them the truth about their mistakes. Manager needs to hire better people.
… moreJenny Carlin
The bigger set guy, always gets smart about any question you ask….. also he try’s getting smart about everything. I was making sure that my food was completed, before I left the restaurant, and he tried to ask me if anything was wrong with my order because I seem like I made a face sheet assume automatically that I was making a face towards whatever he thought I was making a face to. This guy has seriously issues. And I know one thing that’s non-customer service towards a person who actually Show stop every morning to buy their coffees for their meanings for their employees
… moreHawtie Xoxo
Let me just say this is by far the absolute worst dunkin in this area. The employees are so rude but hey they hire young people with no manners!! If you place mobile orders here they’ll absolutely hate you for it and give you attitude. I’ve never had mobile order issues at any dunkin no matter how fast i place the order but they get mad here. Placed a mobile order went to drive through and there was at least 8 cars infront and they still couldn’t manage to make an easy order in that long time. The young girl gave us attitude because they work slow lol… Needs better management and employees. Do better.
… moreJay TMG
I’m from NYC, so right away I loved this Dunkin’ – it isn’t run by middle easterners. Mostly Hispanic staff, very friendly, very quick and efficient. Always a smile. Don’t be put off if there’s a line – it goes quicker than you’d think.
Just slightly after the AM rush, and the donuts were fully stocked. More variety than I’m used to at home, too. I ordered 2 doz mixed for a client meeting. Nice job, folks!
… moreJust slightly after the AM rush, and the donuts were fully stocked. More variety than I’m used to at home, too. I ordered 2 doz mixed for a client meeting. Nice job, folks!
J. Marcella Gonsalez
I didn’t realize the difficulty… I ordered through DoorDash.. Hot coffee was cold… the iced cappuccino wasn’t full, and these are definitely NOT the red velvet donuts I’d ordered… shame on you…
… moreRory Griffin Sr.
This location is Gurnee and this place sucks!!!! The coffee was burnt and the service workers refused to make a fresh pot and the doughnuts were stale and dry
… moreNicolas Garcia
Worst experience ever from Dunkin’ I try to give the benefit of the doubt in most situations. But how do you mess up the order from the beginning to the end. First didn’t get the items I ordered cause they didn’t have certain things I wanted that fine i understand that. But what I don’t understand is why there is parchment paper from the cheese slices still in my sandwich!!! Do better dinkin
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