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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elk Grove Village, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 50 Biesterfield Rd, Elk Grove Village, IL 60007
Phone: (847) 437-1004
Order and Reservations
Order: Order online
Related Web Results
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Reviews
Emily W
Worst Dunkin location I have EVER been to! Zero stars if I could.
I have had many terrible experiences here and will never return. I am reaching out to corporate as well.
I stopped in to grab a couple simple coffees with my husband. My husband ordered a cold brew with light ice. Obviously they charge for light ice, so we expect it to be made properly. My husband received a cup filled to the brim with ice and topped off with cold brew. He spoke up and said that it was all ice. The employee rolled his eyes and remade his cold brew with less ice, as ordered.
On a different occasion, my husband had also noticed that they ran out of cold brew and just gave him regular black coffee instead.
About a week or two later my husband and I returned. As we walked in, we could tell the employees were looking at us and they were talking in their own language. First off, extremely unprofessional. This time we came in for some coffees and a Thanksgiving turkey ice cream cake. The girl at the cash register took my husbands coffee order, and as she was taking my coffee order, she was not listening to me at all but instead on her personal phone. I had to repeat my order to her as she was not paying attention. Once our order was done, she scanned a code on her phone!! Clearly she saw we were purchasing an order for a bigger amount ($60) so she was on her phone looking for her code to get her Dunkin points! My husband and I do not have a Dunkin account, nor did she ask us if we had one for points. She just used her own account to get points!!! My receipt even states that I earned Dunkin Rewards for this order, which clearly I did not, but she did. This extremely rude and unprofessional. I will be reaching out to corporate about this, and stealing points from customers.
… moreI have had many terrible experiences here and will never return. I am reaching out to corporate as well.
I stopped in to grab a couple simple coffees with my husband. My husband ordered a cold brew with light ice. Obviously they charge for light ice, so we expect it to be made properly. My husband received a cup filled to the brim with ice and topped off with cold brew. He spoke up and said that it was all ice. The employee rolled his eyes and remade his cold brew with less ice, as ordered.
On a different occasion, my husband had also noticed that they ran out of cold brew and just gave him regular black coffee instead.
About a week or two later my husband and I returned. As we walked in, we could tell the employees were looking at us and they were talking in their own language. First off, extremely unprofessional. This time we came in for some coffees and a Thanksgiving turkey ice cream cake. The girl at the cash register took my husbands coffee order, and as she was taking my coffee order, she was not listening to me at all but instead on her personal phone. I had to repeat my order to her as she was not paying attention. Once our order was done, she scanned a code on her phone!! Clearly she saw we were purchasing an order for a bigger amount ($60) so she was on her phone looking for her code to get her Dunkin points! My husband and I do not have a Dunkin account, nor did she ask us if we had one for points. She just used her own account to get points!!! My receipt even states that I earned Dunkin Rewards for this order, which clearly I did not, but she did. This extremely rude and unprofessional. I will be reaching out to corporate about this, and stealing points from customers.
Neto Gonzalez
As a regular customer at Dunkin’ Donuts, I am deeply disappointed by my recent experience at this location. I have always valued the service here, but during my last visit, both the treatment and the policies applied were far from professional.
It is unacceptable to be charged an additional 2.00 simply for requesting “less ice” in a drink. Paying a total of $8.98 for a medium cup that would otherwise be filled to the top with ice feels like an overcharge and a lack of consideration for the consumer.
Despite being a frequent customer who is always friendly and respectful, I have noticed a lack of professionalism and a poor attitude from a couple of the staff members. As someone who consistently spends a lot of money at this establishment, I expect consistent service and fair treatment, not arbitrary charges that discourage loyalty to the brand.
Thanks to poor service and exorbitant charges, they lost another customer.
… moreIt is unacceptable to be charged an additional 2.00 simply for requesting “less ice” in a drink. Paying a total of $8.98 for a medium cup that would otherwise be filled to the top with ice feels like an overcharge and a lack of consideration for the consumer.
Despite being a frequent customer who is always friendly and respectful, I have noticed a lack of professionalism and a poor attitude from a couple of the staff members. As someone who consistently spends a lot of money at this establishment, I expect consistent service and fair treatment, not arbitrary charges that discourage loyalty to the brand.
Thanks to poor service and exorbitant charges, they lost another customer.
Elisabet Garcia
the food is alright, the snacking bacon sucks tho it’s a always cold and burnt. Service is terrible besides one male employee that is actually nice. They do not pay attention to you when ordering and then give you a wrong order, when you complain about it they try to gaslight you saying you asked for this and then get mad if you want it changed or want a refund. one time i asked for a grilled cheese and they insisted it was in the bag (spoiler: there was a croissant in it) i asked for it to be changed and they told me i had to go inside and took forever to give it to me, i ended up paying for the croissant bc they took so long to refund that i told them to just leave it like that. Today i asked for small hot chocolate and then charged me for medium, the girl got the wrong order even tho she asked me to repeat it twice, but i could hear her talking with someone else through the speaker) i understand mistakes but this location repeatedly get orders wrong. Dunkin on higgins is wayyy better
… moreamaris mariah
I came here around 9:30pm on 11/6 I was extremely nice to the person at the speaker and when I asked if he could modify something for me he started SCREAMING at me. I continued to stay calm and when I got to the window he didn’t even say hello and he was mad the entire time when I was being polite. They need to fire whoever he is. I didn’t get his name…Not professional at all and shouldn’t be working with that attitude. (However morning crew is always super sweet and friendly)
… moreCarolyn Rozmarynowski
We stopped in this afternoon when we were in the area for work. The young man who waited on us was very friendly. Our coffee was delicious and the donuts were very good. We will definitely return when we’re in the area again!
… morePatty Martínez (Latinalove)
I stopped by for coffee yesterday around 7:30pm, I had to wait at the speaker to place my order which is understandable, I waited a few minutes, they took my order. I go to the window and I see them talking without any care that there’s people at the window waiting, I had to wait this time even longer than at the speaker, all that for her to ask for my order all over again, smh. There were only 2 cars at the drive thru and no one inside. Really bad experience
… moreJasmine Navarro
Second time I go and they do my drink wrong i get the strawberry daydream and they put more milk than anything and when going back for them to fix it they just dumped it and make it more messy.
… moreNicholas D
Never get my order correct. Past 2 times, had to get out of drive thru to wait in the lobby for my corrected order. This location is a few minutes from my place but I have to go to the Wooddale location for a correct order
… moreKATRINA BARBOSA
a $7 iced latte with an extra shot of espresso shouldn’t look like milk, terrible absolutely no coffee/espresso taste at all just pure sugary milk
… moreChristopher Bruno
My local Dunkin, and I keep wanting them to surprise me and be good but time and time again it’s always disappointing. Today was a dozen donuts that presented and tasted like yesterday’s. Hard, shriveled and inedible. I ordered ahead with the app and then the lady at the speaker said to pull around. When I got to the window the donuts were there on the counter and she was off cleaning. I was the only customer. She then finally decided to walk over to the window and hand them to me. I’ll be driving up the road to county donuts for now on.
… more