

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cincinnati, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 850 Eastgate N Dr, Cincinnati, OH 45245
Phone: (513) 818-4001
Order and Reservations
Order: Order online
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Reviews
I ordered this in the morning and was delivered cold, hard donuts and every drink order was wrong and they were the most basic drink orders…coffee, hot chocolate, cappuccinos instead we were given large flavored iced coffees that we didn’t order and were gross.
This experience confirms why I don’t like Dunkin and will not be ordering again.
About three or so weeks ago, we got our usual food and coffee orders. My partner went to add her snackin’ bacon onto her sandwich when she discovered a very dark hair. She then submitted a complaint to Dunkin regarding this matter. We decided to give them one more try and on the following week’s visit my partner encountered more hair in her food except this time, we were still in the parking lot to which she was able to address this with the staff inside the store. They refunded her. But this still was a cause for concern. My partner had to again message Dunkin corporate as the previous attempt did not garner any communication from this store.
After a bunch of back and forth with the store manager, Shawna (sp?) there finally seemed to be some traction given with her stating her hours and days inside the store and advised that the other manager Sierra would be on site the days she herself was not in the store. Shawna advised us to come into the store and ask for either one of them to offer a way to make things right.
Yesterday we went to this location and went inside. We requested either Shawna or Sierra, whichever one was available. We waited a few minutes and a team member came up to us asking if we needed help. My partner again communicated that she requested a manager regarding the email communication with the hair in the food. What ultimately ended up happening? Instead of the manager themselves coming out to speak to my partner, the MOD instead used their team member as a go-between and did nothing more but refund $6.07 to my credit card and nothing more. No apologies no nothing.
We left feeling incredibly disappointed and ultimately disregarded as loyal customers to this location. If either one of you managers read this, I hope you understand how unprofessional it is to use one of your team members as a go-between instead of addressing the issue head on. Especially when this was a documented email conversation.
We aren’t the kind of people to make a big fuss over things as a general rule, but when you’ve been spending money somewhere for a long time just to be treated this way over hygiene issues from your staff, we will no longer be coming to this location. Not that it means anything since this location isn’t hurting for customers. But be weary that the managers won’t speak to you directly if you have a problem. Very sad.