Geneva 1
I give up, we come in here every single day and this franchise CAN NOT follow a very simple 3 ingredient recipe to save their lives! We order 2 of the same exact drinks every single day and they will 99.9% of the time come out looking and tasting like 2 completely different orders. It really is a shame because we enjoy dunkin, but we are all done with Genevas due to the on constant issues, if your paying $6.50 for a coffee it needs to be done right and consistent!
… morecharlise la riche
I was very excited to get the brownie batter donut been looking forward to it. I go in there’s nobody else inside and I am waiting to be taken care of for like 4 minutes then they have a very very small choice of donuts no glazed, chocolate, strawberry, or brownie batter like nothing . So I just get a Swiss and ham crossaint. It takes forever to be done and it wasn’t even busy and then they throw it on the counter. I eat it in the car and it was still frozen in the center. Also the person who took my order was very quiet couldn’t understand them. I went at 2:30 and they don’t close until 8 so idk why they didn’t have anything.
… moreKirb
Waited in line for 15 minutes, had to ask hello twice before anyone talked back. Once I got my strawberry milkshake, it was literally just ice chunks and milk. Worst service ever.
… moreNatalie Apthorp
They will always get your shit wrong no matter what I don’t know why that place is being run by a bunch of 14 year-old. They have no customer service skills and will just stare at you until you drive away. They don’t say anything and they forget items so just be aware that that place low-key sucks
… moreTiana Johnson
I would get a drink from this store every night but stopped coming starting a little over a month ago. Something changed and it always seems dirty, my drink was not being made right, and the service i get is shameful. My last straw before writing a review was the tall unhygienic employee getting an rude with an old lady who was confused but she was still so sweet. I guess if you lack morals and hygiene, Geneva Dunkin Donuts is the place to work. If I was the Store Manager, I would be embarrassed to say “I run the Dunkin in Geneva” …. Yeah into the ground. Looking at these reviews seems a lot of other people agree which suggests this is not an isolated incident. Someone hold these employees accountable. It may be a minimum wage job but it is still a place of business. P.S. … Someone get that employee a burger and a shower.
… moreMolly Butcher
I ordered a breakfast sandwich and there was a hair in it. Disgusting! I called their corporate and was told there was nothing they could do to help and that I would have to speak with the franchise owner and they would put me in contact with them. We’ll see if I actually hear anything back from them. I seriously doubt it. I tried to call the store I bought the sandwich from and naturally “all circuits are busy” no matter how many times I try to call. Convenient. Seems no one wants to take responsibility for some rather disgusting food preparation habits.
… moreAutumn Schafer
Waited 20 minutes in the drive thru for 1 large iced vanilla cappuccino. They tried to hand me a small and I said I ordered large and somehow they had a large made in seconds but it’s a complete different color than the first drink they tried to hand me. I don’t even think I got a cappuccino, tastes like they just gave me a cup of large iced coffee. No vanilla or sugar either so I can’t even drink it Tried to call them about 10 times and the line just rings until it cuts out… they had about 15 people working back there no reason for them to be messing up every single day and for the wait to be so long
… moreKarl Kendl
Friendly staff, quick to take your order, and they get you drinks out fast
… moreJoanne Woissol
just went thru and staff is so nice and ive never had any issues at this dunkin!
… moreRonnie Lynch
Donuts were stale. They forgot my coffee order. Not at all the service or experience I’m used to at other DD locations. Besides the 11 workers running all over each other the quality reminded me of a DD kiosk at a truck stop
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