Maria C&M
If you are from Immokalee and enjoy Dunkin’, please review your receipts. There have been reports of tips being charged without customer consent. On three separate occasions, I visited the store, including yesterday when I called several times without success. The manager informed me that they have a new system, which might have caused me to accidentally select a tip option. I visit the location regularly for coffee or hot chocolate and usually do not check my receipts, hoping that honest practices are maintained. However, this time I noticed a tip amount of $3.84 was added without my knowledge. The staff at the window did not mention the option to add a tip; they simply announced the total and processed my card.
Additionally, when I requested my receipt, the manager, Elizabeth, became unprofessional, refused to return it, and asked me to enter the employee station. I felt accused and frustrated because she kept attributing the issue to the new system, which led to a heated exchange. Despite multiple requests to see my receipt, the situation was not resolved, and I left disappointed.
… moreJerry Juarez II
Nice n clean. Coffee is great. Some donuts taste a few days old. Friendly staff. I’m sure I will try them again.
… moreShirlee Brennan
I forgot to ask for milk in my tea and they were most polite in assisting. During the service and erratic loud customer came in, the staff were calm and polite with him even though he was abusive. I was very impressed and of course, as usual the food was delicious.
… moreMay
The service was okay, not so enthusiastic but respectful. That matters.
The food was great.
… moreJay M
On December 20th, 2025 i went to Dunkin was asked to park in the front of the Dunkin to then get yelled at a cop as to why im parked in the fire lane, it seemed as if it wasn’t the first time this cop has seen people do it and Dunkin still continues to request to park there. What a great way to start my Saturday morning.
… moreDonnA Manius
OMG I tired of waste my money and service is horrible like place of business not a playground for kids to fool around
… moreKawai Komori
Shouldn’t have to stand and wait 5 minutes for someone to take my order all because lazy kids want to stand and stare or play around. Coffee shouldn’t take 10 minutes to be served
… moreCrystal Trevino
My Cold Brew is always on point only thing I was kinda bummed about was this So you can owe me but I can’t owe you she didn’t hand me my 2 pennies! I told her hold on I think I may have the 3 cents, didn’t have em so I gave her 10 for her to only owe me 2cents. Tomorrow I’ll be going in there and buying the same thing telling her my 2 cents you have from yesterday young lady lol. The point is if you want your 3cents I want my 2cents ♀️
… moreJose Gomez
The service is HORRIBLE!!! Every single time we’ve ordered from this place, they always mess up our order, ALWAYS!! Bad bad service, they don’t know what they are doing!!!!!
… moreDuJon T
Older dunkin spot with a young staff. My crew and I walked in and no said good morning. Not a deal breaker. They got my order correct so that’s a plus.
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