Jeff Paugh
TL;DR: Keep driving and find another DD location, this one is staffed by people who clearly have given up. Staff was unfriendly and “short” with responses and no communication amongst themselves either.
Details: the store was visibly dirty, an effort was started to sweep the floor but apparently abandoned. None of the selections I made for a half dozen donuts on the kiosk were available so I took available selections despite not wanting any of them. Not having enough of one (1) particular variety is understandable on any day at any time but let’s not forget this is a donut shop…not staffing your donut shop with enough people to make donuts is an unforgivable mis-step!
The 5-pc. Munchkins somehow turned into a 10-pc. when fulfilled, but due to lack of communication or feedback I can’t determine if it was an intentional customer service effort or incompetence.
Pricing: The total was over $40 for three (3) drinks, a 1/2 dozen donuts, and a 5-pc Munchkins. Not a great value when we had to walk through trash on the floor to pickup our order.
The one highlight: The drinks we ordered were made well and delicious! They were responsible for the majority of our order so they reclaimed 1 star from my initial rating.
… moreLaura Angelica
They should shutdown the place. The employees was very rude . The guy on the speaker was impatient with me. He basically rushed me into ordering my food and when I pulled in I asked the lady nicely if it was okay to add something else if not it’s okay and she sounded so annoyed and bothered like lady calm down it wasn’t a big deal. When I was done paying it asked me for a tip. No tip for sure take out that out of the system y’all don’t deserve it.
… moreNicholas Caldwell
I just got two ultimate bacon jam breakfast sandwiches from this location and they were still ice cold. On my way to work with no place to heat these up so now they will go to the trash. Wasted my money here.
… moreKimberly Post
The best iced tea I have had, since we arrived in Florida. The staff in the drive through were friendly. The everything bagels bites were very good.
… moreKenneth Kong
Eating in was great with staff that are happy to serve you and take was nice as well. They don’t like to have you waiting too long. I call that service.
… moreB K
What on earth! If you people don’t want to work w a smile and politeness why bothers working in a place that requires talking to people and being hospitable. Soo RUDE, first, they got my order wrong whatever doesn’t matter mistakes happens. Then due to poorly described food item the order had to be changed and instead of kind I’m sorry we’ll fix it for you . I got a nasty rolling eyes, elevated tone and statement saying that’s all what you needed to say. Will not be back. Do not recommend
… moreKimberly Martin
All good. Remodeled Dunkin’. Very clean, nice atmosphere, food fine. Employees friendly and polite. No complaints. Clean bathroom. Walking service was quick.
… moreAndreina Chavez
Chief supervisor was very rude to me as a customer and to employee in charge of ringing my food and handing me my food. I definitely will not go there again . Yelling across the room saying it was my fault for ordering the wrong sandwich . Even after apologizing the took it on the young employee. I guess Starbucks it is.
… moreMichele D
Stopped by for a coffee and donuts. It was my husband and I. Worker went to register and waited no hello nothing. Took order left to make coffees came back and left on counter. We were the only ones in the store. It was empty. ZERO COURTESY. SO SO SAD. NEVER SPOKE A WORD TO US AT ALL. NEXT TIME ILL GO TO PANERA.
… moreMangrove Jack
Went there December 18, 2020 at 6PM I go inside and there is nobody at the counter walk around for 6,7 minutes and still nothing. There was a Male guy that never came out to the counter and a female the female saw me a still noticing I was not being serviced didn’t get up or do nothing and ignored me. Its pathetic to go into a place to spend your hard earned money in a place like this with such bad customer service! So I walked out of that place and went to my local latin bakery up the road where as soon as I entered was promptly greeted and asked what I was getting today… 6865 location will never see me in there again..
… more