LaToya Johnson
When I tell you, my entire order was wrong except for 1 thing. I’m not sure if the cashier was new, but she definitely does not need to be on the register by herself. This was my first time coming back to Dunkin’ Dwonuts, after six months from a another incident. Well, i’m officially done! I’d rather go to starbucks and pay a bit more for better service and I know my order will be right!
… moreGreer G
It shouldn’t take 30 minutes to an hour in the drive thru. It’s so bad that people are honking in line (which backs out to the dollar general). This place used to be quick but idk what happened! They take care of one car every 10 minutes. I got in line at 854 and its 925 now – havent even gotten to the window. I think management and corporate need to hire more people asap. Its not just the weekends either.
… moreSamuel Massey
I was hoping to stop in and have some coffee and use bathroom to enjoy part of my morning. Instead I come out to the cashier and line worker clearly looking over, pointing, laughing and mocking me. Then after paying $4 for my normal $2 coffee I ask them about the price change then the same people continue to do the same thing once again like I’m not standing right there watching them. Unless you’re a consistent local that drops in or are coming through the drive through I wouldn’t recommend coming here. Very unprofessional and their staff needs better training or more respect for their workplace. If it wasn’t for my reputation, that $4 hot coffee would be splattered on their front glass.
… moreJosh Ciesicki
Dunkin started this new thing with shoving credit card machines in your face to up tip generation. SMH – this is simply sad for two reasons. One, because it trying to use manipulation to get people to tip by playing on their self esteem. Pretty sneaky idea. Two, to generate more tips from non cash customers. But if you want tips to go up, hire people that care and have customer service. Very emotionally detached people. If we as company owners start holding our staff more accountable – we will start getting better people. Chick fil a does it, why can’t dunkin? Service is as subpar – I’ll go to the next Dunkin and 0 tip for this morning one. Step it up Dunkin or close it down.
… moreRaymond G. Arias
It’s a fast food Dunkin donut chain. What can I tell you? They sell coffee right?. They sell donuts and breakfast sandwiches as you would expect. The hash browns that I got with my order were disappointing. They do. They need to do something to bring up their hash brown quality. The sandwich was acceptable. Out of desperation I’ll likely visit again.
… moreN W
“On February 5th, at around 5:30 PM, I visited the Dunkin’ Donuts in Zephyrhills. Typically, I enjoy my visits, but this time, while I was speaking with the cashier, a young employee from the drive-thru interjected and responded with an attitude. I was not placing a drive-thru order, and I found the interaction quite disrespectful. She was very quick to tell me that there was nine people ahead of me and that I was the last one and I needed to wait I will not tolerate this type of behavior I hope this feedback helps improve the overall experience in the future.”
… moreJavier Diaz
This is almost a $4 sweet tea and the workers skimp you. If I’m paying this much at least fill it up all the way
… moreAshley Cater
Worst customer service. I walked in the store and went to the pickup area for door dash. I was not acknowledged whatsoever. After 3 minutes of standing there, I asked the guy that was making drinks if he had an order for “customer” and he just shakes his head yes. Another worker comes to me and says “had anyone talked to you yet?” I reply with “I think he’s making the order but no, he hasn’t TALKED to me yet.” All 3 workers were just plain rude and didn’t care about any customer.
… moreSerophina
Went to order munchkins and was asked if I wanted one flavor or a mix. Ordered a mix, and only received two flavors. Was also asked if I had a mobile order at the window as if they didn’t know what I ordered legit minutes ago. Very confused. I haven’t been here in a while and I’m very disappointed that they didn’t have any others as well as they didn’t seem all that together. They literally had glazed and unglazed and that was it. Guess I’m gonna have to try a different Dunkin from now on. Hopefully they get better.
… moreTena Flood
On Sept 19,2025 my birthday. My husband went there to buy me some donuts for my birthday but since the app is only for iphones he couldn’t use it. So he went thru the drive-in and said something about it to the girl and all she said was “yep” that’s all she said. His order was not right either, so they strike his card a second time before telling him that they didn’t have what he wanted. If she doesn’t like getting up that early then go to nights.
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