

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 11790 SW 88th Street in Miami | Coffee & Donuts Near You
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Reviews
Every single time. The employees are rude and don’t even say hi. Do yourself a favor and go to all the other Dunkin’s and skip this one.
As an outsider, I have no way to know the motivations behind the leadership of Lourdes but if I had to make an assessment as an outsider, this is a winning team and her leadership from what can be seen is something that promotes growth. I have worked as a sales manager close to a decade and from my experience anyone can inflate numbers month over month but not everyone can generate business and create something that lasts.
Lourdes was working with her team on a weekend and there was no sense anyone working looking overwhelmed or stressed even considering that the drive-thru was non-stop my whole visit. Everyone was working and happily, the team was efficient, competent and flowing.
I needed to give the positive reinforcement on what matters and what truly creates a winning recipe. I am happy to give business to a place that can make a low wage job something more than something you tolerate until you find something better. Regional and corporate management would be wise to note that a team that respects and feels acknowledged for their work is a team that will take pride in what they do as something of importance and would breed stores with lower attrition, more in house growth and more customers who want to come back.
As I said, I can’t know the details as to Lourdes philosophy but no matter the reason this works. The team was wonderful and looked happy to be working serving hungry customers on a Sunday. Need I say more?
Thank you for reading my dissertation on why I think Lourdes probably needs a raise and should be recognized as a manager that didn’t just come in on a Sunday but was in there with her team to lead from the front.
#LourdesGang
The managef proceeded to tell me that she has to charge me the .75 on my card. And i told her that is not correct and she proceeded to scream at me very rude manager.
One particular lady, whom odd enough seems like a manager is the rudest of them all, when giving a large order she keeps repeating Jesus (in a complaint state) over the drive thru microphone which is very disrespectful. This situation has happened multiple times to me. I feel sorry for the owner of this location as this lady is literally driving customers away with her nasty attitude.
I usually like Dunkin’, but this location has really poor customer service. The employees are often rude or inattentive, and they don’t seem to care about getting orders right. My last few visits were frustrating — my order was incorrect and it took a long time to fix it. I hope management takes this seriously and improves the training and attitude of the staff.