Becky Schmidtt
Employees act like the food they give me is coming out of their paychecks . Got a $4 loaded hashbrowns and after waiting in line for 20 minutes (the line was empty except for one other car), I finally order my food and out comes three hashbrowns, a squirt of cheese, and three microscopic pieces of bacon. Please don’t waste your time going here, go literally anywhere else, I promise if you go somewhere else the employees won’t act like you killed their dog when giving you your food. And just so you know that I’m not being unreasonable, I came in the middle of the day nowhere near closing, so they had no excuse. The food tasted great, just the quantity was abysmal.
… moreAlex
The workers were entirely unfamiliar with a very simple process they should be trained for, and when their incompetence came to light they acted annoyed, refused to be of any sort of help, and gave me an attitude. I ended up waiting ≈ 45 minutes to give them a single email because they wanted to serve every customer that came in after me rather than spend the 5 seconds required to get the email from me. On top of that, the manager gave me 6 half-dozens rather than 3 assorted dozens, resulting in me paying more than I should have, but I was so exhausted with their ineptitude that I didn’t contest the manager. Then to finish off the manager refused to give me a paper receipt saying that the invoice would have it.
… moreAustin S
This store really needs to get itself a manager.
Service like this makes me want to go by starbucks Instead.
9/10 of my orders are done wrong. I order the exact same thing everytime.
The drive through line for 2 or 3 cars sometimes takes 20 minutes.
Sometimes taking your time with work is actually quicker rather than rushing orders & continuing to redo them.
Edit: markael has consistently been the only person to be lively and kind at the window.
Edit 9/14/25: it’s got slightly better but nothing to brag about. My orders are still consistently messed up. I ordered 2 bacon cheese wrap with no egg and received just this. When they remade it, it was done correctly and fresh. Very good. Hoping management is reading their reviews. A new dunkin is opening up close by and a lot of people will relocate.
… morePatricia Xavier
I ordered three donuts through the drive thru. Two of them were frosted. I am attaching a picture for you to see how they care about clients. My kids got frustrated because the frosting were upsidedown touching the bag and the other pieces, I went in to complain and they said that’s is how they offer their products in bags. This is not how you present a product. Do not recommend them.
… moreAdele
Changing my review. Their customer service is always great however, last time I went, I got an un toasted avocado toast that was cold.. the guac was cold too.. this time, I got an avocado toast that was completely burnt and barely had any guacamole.
… more2 Malle
It’s 6:56 am and I walk in for a fire dash money greeted me every staff member worked with their heads down as if I wasn’t there! She prepared the order then slid it to the end of the counter without eye contact! There are a total of 4 workers! This is sad!!
… moreEppi Rose
It was not busy whatsoever, we waited, lady was eating an ice cream cone as she took the payment for our order . We live ten minutes away and when we got home realized everything was burnt /over cooked. Money wasted.
… moreJeania Brownlee
I was in line for 10-15 minutes waiting. And I asked for a plain bagel with strawberry cream cheese, and a chocolate donut with sprinkles, I received a donut that wasn’t the right one then I received a cold non sprinkle donut and a burnt bagel with very little PLAIN cream cheese , I am highly disappointed!
… moreMadelena Pierce
I don’t usually write reviews complaining since I’ve worked in food service and understand how busy it can be and that mistakes are made, but this one stood out. I ordered a coffee (got that) and a breakfast sandwich on a plain toasted bagel. Instead, I was given two plain untoasted bagels with nothing on them. I didn’t notice until I was too far away to go back.
Like I said, mistakes can be made and I’ve had my fair share, but this one was kind of ridiculous and seemed almost intentional, as if they were rushing me along since it was getting busy.
… moreAlexis Carr
I am not 1 to make reviews but i can’t help but be annoyed by the service i received today. I asked for a chai latte with a shot of espresso and had a sip on my way home and realized it was just a regular latte. I am not a big fan of coffee so I know it is a regular latte, and even the label on the cup literally says “hot latte” not “hot chai latte”. I’m not one to complain so i hated coming back, but I did and told them that it was a regular latte, being polite, to which they said “no, it probably only tastes that way to you because of the shot of espresso”, which i have had this exact drink before, and no, it wouldn’t taste like this. She offers to put some “extra” pumps of chai which I agree to, and I left feeling gaslit because after 2 more sips, it is literally just a coffee. She was polite so I believed her when she assured me it should be a chai latte, but I googled later what a dunkin chai latte would look like, and the label FOR SURE would say “hot chai latte”, so I am annoyed that she even doubted me. The only reason I’m extra annoyed to the point of making this review is that just last week I placed an online order for a chai latte, and also got a regular latte that time too?? I know what regular coffee tastes like because I don’t like it! I’m mad I was doubted and then doubted myself. A friend who worked at starbucks offered “she should have just remade the drink and not even argued with you, that is what they taught us at starbucks”, and I agree because all that mattered was it didnt taste right to me. Those extra 3 pumps of chai made no difference because it was a REGULAR latte. I added the pic I googled up and a pic of my own cup just to add proof. I dont even know why she wouldn’t have believed me, when I even pointed out “well the cup only says hot latte, not hot chai latte”. Chai lattes are all i can get from dunkin since I don’t like coffee, and I can’t even get THAT right here. A waste of $7.
… more