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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Douglasville, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Hours
| Sunday | 6 AM–9 PM |
| Monday | 5 AM–9 PM |
| Tuesday | 5 AM–9 PM |
| Wednesday | 5 AM–9 PM |
| Thursday | 5 AM–9 PM |
| Friday | 5 AM–9 PM |
| Saturday | 5 AM–9 PM |
Address and Contact Information
Address: 5620 Fairburn Rd, Douglasville, GA 30134
Phone: (770) 544-8920
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Dunkin’ at 9476 Highway 5 in Douglasville | Coffee & Donuts Near You
Dunkin’ is proud to serve Douglasville, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Dunkin’ at 5620 Fairburn Rd in Douglasville | Coffee & Donuts Near …
Dunkin’ is proud to serve Douglasville, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Dunkin’ locations in Douglasville
Browse all Dunkin’ locations in Douglasville … Douglasville, GA. 5620 Fairburn Rd. Open NowCloses at 9:00 PM. 5620 Fairburn Rd.
Last Updates
Reviews
Michael Smith
I visited the store to purchase a frozen coffee, but the drink I received was not frozen at all. When I brought the issue to the employee’s attention, the employee who made the drink, Ryan, told me the reason it wasn’t frozen was because it had espresso in it. That explanation is incorrect because I always order espresso in my frozen drink and have never had this issue before.
When I questioned him about it, Ryan became visibly upset and frustrated. As he walked away, he called me “sassy” in a disrespectful manner and dismissed the situation instead of attempting to correct the drink or provide proper customer service.
What was even more concerning was that when I returned the drink from outside, Ryan took the drink that had already left the store and poured it back into the machine. This is extremely concerning and appears to be a serious health and safety violation. Drinks that have already left the building and been in a customer’s possession should never be poured back into a machine used to prepare beverages for other customers.
I then asked to speak with the manager, Brenda, hoping the situation could be resolved professionally. Unfortunately, her response was even more unacceptable. She was rude and dismissive, and instead of addressing the issue, she told me that if I contacted corporate they would not do anything and that the complaint would simply be sent back down to her to handle. On top of that, she called me out of my name, which was extremely disrespectful and completely inappropriate.
As a paying customer, I expect to be treated with basic respect and professionalism. Not only was my drink made incorrectly, but the situation was handled very poorly and I was denied a refund.
I have already contacted corporate regarding this issue and am currently waiting to hear back. If my refund is not returned to my card promptly, I will consider pursuing further action regarding this matter.
I strongly recommend that Dunkin’ review the store’s camera footage so they can clearly see how this situation was handled. The actions taken by Ryan, along with the manager’s response, do not reflect proper customer service or acceptable food safety standards.
Due to the way I was treated and the health concerns I witnessed, I will not be returning to this location.
… moreWhen I questioned him about it, Ryan became visibly upset and frustrated. As he walked away, he called me “sassy” in a disrespectful manner and dismissed the situation instead of attempting to correct the drink or provide proper customer service.
What was even more concerning was that when I returned the drink from outside, Ryan took the drink that had already left the store and poured it back into the machine. This is extremely concerning and appears to be a serious health and safety violation. Drinks that have already left the building and been in a customer’s possession should never be poured back into a machine used to prepare beverages for other customers.
I then asked to speak with the manager, Brenda, hoping the situation could be resolved professionally. Unfortunately, her response was even more unacceptable. She was rude and dismissive, and instead of addressing the issue, she told me that if I contacted corporate they would not do anything and that the complaint would simply be sent back down to her to handle. On top of that, she called me out of my name, which was extremely disrespectful and completely inappropriate.
As a paying customer, I expect to be treated with basic respect and professionalism. Not only was my drink made incorrectly, but the situation was handled very poorly and I was denied a refund.
I have already contacted corporate regarding this issue and am currently waiting to hear back. If my refund is not returned to my card promptly, I will consider pursuing further action regarding this matter.
I strongly recommend that Dunkin’ review the store’s camera footage so they can clearly see how this situation was handled. The actions taken by Ryan, along with the manager’s response, do not reflect proper customer service or acceptable food safety standards.
Due to the way I was treated and the health concerns I witnessed, I will not be returning to this location.
Queen Qua
Came here to order 3 snakin bacon and received burnt bacon not only that was trying pay and drive thru lady was not paying attention and dropped my phone out window luckily it didn’t crack manger rude will be calling corporate
… moreIndia Cooper
I wish I could give zero stars!!! I just came from this DD and was very nice to everyone! The hash browns taste like plastic and it’s very soggy! The meal deal is suppose to be a bagel they gave me a croissant! And it looks like it’s been sitting there for days! The girl who gave me the meal didn’t even know I said I was gonna pay for the persons drink behind me so I’m pretty sure they kept my money and didn’t give the customer the drink I ordered for them!
Never ever again! Please don’t go here save your time and money! I REPEAT DO NOT GO HERE! Just know if I get sick I’m putting out a lawsuit on this place!!!!!!
It’s simple if you don’t want to work don’t waste your time trying to make peoples day horrible!
… moreNever ever again! Please don’t go here save your time and money! I REPEAT DO NOT GO HERE! Just know if I get sick I’m putting out a lawsuit on this place!!!!!!
It’s simple if you don’t want to work don’t waste your time trying to make peoples day horrible!
Jessy ONeal
Jasmine was the only person I seen for the first 5 minutes I was at the counter and THE PLACE WAS SLAMMED! She did an amazing job an NEVER made me feel like I wasn’t there! The drive thru never stopped! And she still did her best to make sure everything was timely! There was another employee but she only popped out when jasmine stepped away from the drive thru window and was not very nice….
… moreLatrice
They have new management and the customer service is absolutely horrible. I ordered a refresher some bacon and egg bites and literally sat in line for about 20 minutes or more no communication stating hey your order is gonna be coming up shortly. Thank you for your patience, nothing I was better off going to Chick-fil-A.
… moreVanessa Acosta
First-Time Visit Experience
This was my first time visiting Dunkin after 2 years’, and unfortunately, the experience didn’t leave a great impression.
After placing my order at the kiosk, I patiently waited for about 11 minutes. During that time, I noticed several customers who arrived after me — both in-store and in the drive-thru — receiving their orders much faster. Concerned, I politely asked one of the team members if she could check on my order. She was very helpful and even made my drink herself, which I really appreciated. Thank you for that!
However, I was disappointed by the behavior of the rest of the staff. Two girls working on food were horseplaying with the drive-thru employee, who I heard making comments about my appearance in a mocking way. It was upsetting and unprofessional, especially from individuals working in customer service.
On top of that, the quality of my meal was poor — the tortilla was stale, and the food was tossed carelessly into the bag with no presentation.
As a paying customer, I expected better service and food quality. I hope this feedback is taken constructively so future customers have a better experience.
… moreThis was my first time visiting Dunkin after 2 years’, and unfortunately, the experience didn’t leave a great impression.
After placing my order at the kiosk, I patiently waited for about 11 minutes. During that time, I noticed several customers who arrived after me — both in-store and in the drive-thru — receiving their orders much faster. Concerned, I politely asked one of the team members if she could check on my order. She was very helpful and even made my drink herself, which I really appreciated. Thank you for that!
However, I was disappointed by the behavior of the rest of the staff. Two girls working on food were horseplaying with the drive-thru employee, who I heard making comments about my appearance in a mocking way. It was upsetting and unprofessional, especially from individuals working in customer service.
On top of that, the quality of my meal was poor — the tortilla was stale, and the food was tossed carelessly into the bag with no presentation.
As a paying customer, I expected better service and food quality. I hope this feedback is taken constructively so future customers have a better experience.
Michelle Sandoval
Went today to buy a $14 order, the lady who attended me, the receipt says Eddie but she was a light skin lady with glasses, super nice and very friendly/respectful. It was a pleasure meeting her and she made the drive through experience very enjoyable.
… moreAmani Mitchell
I ordered at the drive through a small cold brew with blueberry & cream. On the screen it said iced coffee I asked the employee on the mic if it was cold brew not iced coffee she says yes so I pulled up to window I asked again is this cold brew then she said oh you wanted cold brew then she turned around to try to fix it I just drove off because it’s important to listen & if you’re working in a coffee shop you should know the difference between cold brew & iced coffee.
… moreCassidy Pottle
This is the worst dunkins i have ever been to, was just there about 15-20 minutes ago ordered a pumpkin iced latte they served me flavored milk there is absolutely no turbo shot in this cup just pure sugar, and the breakfast sandwiches taste like chemicals, like someone did not clean the over correctly and i am very disappointed as my order was $20 and almost everything is inedible. Will never come back here.
… moreJennifer Brown
They didn’t make my coffee like I asked. 8 creams and 4 sugars. Tasted like ZERO sugar! I was disappointed because I have never gotten a bag cup of coffee at Dunkin until now. The sticker on my cup was correct so someone just made a mistake.
… more