Ximena Hernandez
We always go to this Dunkin. In the beginning the customer service was very rude and now we went and they are very slow pace and have no clue what they are doing. I ordered two every thing bagels and gave us hard plain bagels. We got one every thing bagel but no cream cheese and we ordered a hot caramel latte hot and gave us a cold one instead.
… moreZahit R
As I was waiting for my order for about 10-20 minutes.
The manager is constantly yelling, cursing out her staff, outwardly shaming them for simple mistakes instead of helping them, and shooing them away.
I genuinely feel bad for the new hires working under this toxic establishment. I understand the morning shift can be hectic. But that’s no excuse to treat your employees like that.
Do better.
… moreMckenna Zebracki
I love dunkin and this was an amazing location. As soon as I walked in I was greeted immediately. There were people waiting for their food and there was an attendant being very helpful and organizing the food for them. I asked a question and one girl very politely answered and helped me! Great location, I love Dunkin.
… morezxeln
Never Going Back
I don’t usually write reviews, but this experience was just too frustrating to ignore. I stopped by this Dunkin’ hoping for a quick coffee and donut before work, and ended up waiting over 20 minutes for a simple order. The line barely moved, and the staff seemed completely uninterested in helping anyone.
The manager was the worst part. Not only was she snappy and dismissive, but she acted like customers were an inconvenience. No greeting, no apology for the wait just attitude. When I asked about my order, she rolled her eyes and gave me a sarcastic response. It was honestly embarrassing.
I genuinely feel bad for the new hires working under her. You can tell some of them are trying, but with leadership like that, it’s hard to imagine anyone thriving. They’re just here trying to earn a paycheck, and instead they’re stuck in a toxic environment.
I get that mornings can be hectic, but there’s no excuse for treating people like that. Terrible customer service, long wait times, and a manager who clearly doesn’t care. I won’t be coming back.
… moreEli Jessica Martinez
Husband and I just picked up 2 sausage egg and cheese croissants and a coffee. ALL of them tasted liked chemicals and could not eat our food. I hope they aren’t preparing food on freshly disinfected stations.
… moreGenesis Towles
First and last time ever going to Dunkin Donuts. I’ve never been treated with such disrespect in my life. If this is how Dunkin Donuts treats the country’s war vets then I want no parts of it. The young lady at the drive thru already had a terrible attitude. My friend wanted to add on an iced tea so when I got to the first window, I asked the young lady if we could add the sweet tea. Instantly her attitude got even worse, she snatched my card, started talking trash about how we need to know what we want when we’re ordering and she also said something under her breath that she didn’t think I heard but I’ll leave that alone because race was involved in that particularly statement she made. I’m fully aware of my disabilities as a war vet including my mental disabilities which is why when faced with conflict, I get silent. When she handed me my card back, she kind of tossed it so it fell in my car and I had to pick it up off the floor which made her even more upset because she kept telling me that I needed to pull forward. Once I get my card and pull forward, we were given our drinks and it took forever for our food to come out and when it did, the assistant manager gave it to us. He’s a great gentleman and I believe he handled the situation accordingly given the fact that when I was explaining to him the disrespect that had just occurred, the rude young lady kept interrupting saying that we were holding up the line. The assistant manager knew exactly who I was talking about as soon as I started talking which told me all I need to know about the young lady. On top of that, the food was absolute TRASH! My bacon, egg ,and cheese bagel was burnt and had no bacon on it so yea due to poor food quality and horrible customer service I will definitely be taking this up as high as it needs to go because it’s not enough space for me to write out all the disrespect we experienced from that young lady. I was just trying to hit the key points.
… moreDonny Jackson
Will not come here again. They are all about the drive through. When I walked in nobody greeted me. Had to ring myself up. No one ever spoke to me. Took about ten minutes to get my order. Everybody going through the drive through gets a warm greeting , everybody walking in gets ignored.
… moreBates Brannan
Glad that they were open on a snow day. Great service.
… moreBoris Dulko
Just got a quick 25 munchkins! Always so delicious and amazing.
… moreMichael Summey
They always have a lot of staff, but zero organization. Trying to place an order at the counter with a long line and the staff looks at and keeps walking by refusing to take an order. When they do get someone to the counter they have an attitude because you didn’t use the one kiosk that doesn’t take cash and had a long line behind it. Its not one time, its nearly everytime. I hope they are not training staff at this location for the new store in town because they do not know how to run a store. I manage a store in the same fast pace environments and these guys are bad.
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