Alejandra Aldana
This Dunkin’ consistently delivers excellent service, quality, and reliability. From the moment you walk in, you are greeted by a clean and welcoming environment, as well as a staff that is attentive, courteous, and efficient. The team here works together seamlessly, which is especially noticeable during the morning rush when the store is busiest. Even with a high volume of customers, orders are prepared quickly and accurately without sacrificing friendliness or attention to detail.
The coffee is always fresh, flavorful, and consistent—something that is not always guaranteed at every location. Whether I order hot or iced drinks, they are balanced and well-prepared. The food items, from breakfast sandwiches to donuts, are served hot, fresh, and exactly as expected. It’s clear that this location takes pride in maintaining the high standards of the Dunkin’ brand.
What really sets this Dunkin’ apart, however, is the staff’s professionalism and customer care. They go above and beyond to make sure customers feel valued, whether it’s remembering a regular order, offering a genuine smile, or taking an extra moment to ensure accuracy. That level of personal touch makes a difference and keeps me coming back. Would definitely recommend to everyone God bless
… moreEMILY JONAS
So exactly how do you mess up coffee ?????? All you have to do is fallow simple directions , this place acutely made both order’s incorrectly ! they did not remember to add the coffee at all !!!!!!!
so best advise is get a new job or at least try and do your job correctly in the first place , also give your customers what they pay for not a full cup of ice with minimal drink , i pay for a large and get a basically a small this is absurd !!!!!!
… moreBianca
If I could give this location zero stars, I absolutely would. The manager, Alane, is unprofessional, rude, and has no regard for how she treats her employees. This morning, I witnessed her yelling at a young lady with black hair wears it in a bun all the time who was working in the drive-thru. The way she spoke to her was completely unnecessary, personal, and humiliating. I was so uncomfortable watching the interaction that I left without paying for my food her behavior completely ruined the experience. This was not an isolated incident. I have seen Alane treat this same young lady in this manner multiple times before. Each time, she seems to take pleasure in belittling her, and it is heartbreaking to watch. Employees should be guided, corrected respectfully, and supported not shouted at in front of customers. If there are issues or mistakes, those should always be addressed privately in the back or in an office, never in a public setting. The young lady being yelled at did nothing to deserve this treatment. She was doing her job, yet she was made to feel small, embarrassed, and disrespected repeatedly. Witnessing this made me feel a mix of anger, frustration, and sadness. I wish I had gotten her name so I could let her know that I recognize her professionalism and patience in such a hostile environment. I will make it a point to ask for her name next time I see her, because she truly does not deserve this kind of treatment from anyone, especially her manager. It’s obvious this manager does not care about the well-being or morale of her staff. A manager’s role is to lead, guide, and support their team, not intimidate and humiliate them. Alane’s behavior is unacceptable and reflects very poorly on this location. I strongly believe she should be investigated and removed from her position immediately. Employees should feel safe, valued, and respected in their workplace, and right now, that is clearly not happening here. Watching this unfold was upsetting, and it completely ruined my visit. Customers should not have to witness this type of behavior, and employees should never have to endure it. This location needs leadership that prioritizes respect, professionalism, and employee well-being. Until then, I cannot recommend this place to anyone who values a safe and positive environment for both staff and customers.
… moreKaitlyn Munger
I love stopping here before my morning commute and the drinks are always good, and the workers are very friendly. However, the food is never cooked properly and it all tastes like it was cooked in a microwave. If you ask for an item to be toasted it still is served just warmed from a microwave. If the location refuses to take the extra time to cook the items properly when Im the only person in line I assume this is just standard practice for them, not a timing issue. Dunkin please let me know how I can get them to fix this as orange has limited options for breakfast on the go and I really don’t want to start going to Starbucks again.
… moreApril Lucas
Ordered a large dunkin latte less ice. Coffee was two inches from the top. I was told it wasn’t filled to the top because I ordered less ice. Food taste awful will not stop here again.
… moreNeedC Now
Don’t go here before closing. I arrived 10 minutes before closing because I was 6 hours into my drive. I appreciate wanting to go home on time and getting ready early, especially in a slow night. It was made very evident that this employee would now need to make another batch of coffee for my extra large with almond milk. I checked the coffee after receiving it through the drive through. It was 3/4 filled and not hot and had foam on it. The foam I w as not impressed with, even for almond milk. I asked for them to finish filing it. They thought it was incredulous and finally agreed to give me more almond milk. Still wasn’t full but wasn’t going to knock on the glass again. Poor service. Will not be back.
… moreShiyenne Stclair
Can not follow simple coffee instructions , the just make the coffee how ever they want when you give them in detail what you want in the coffee. Do no recommend going there , lol orange needs a Starbucks in town.
… moreRuth Ann
I used to love coming here with my family when they first opened( there staff was amazing then). Now I will never go here again because our order is never right. And they never give me espresso that I PAY for. She just gives me coffee. They must think I don’t know the difference. I usually order a caramel macchiato which is supposed to have espresso in it but She just puts coffee in it instead and refuses to make it right and claims There is espresso in it.. I hate to leave such a bad review but she earned it. She’s done this to me multiple times. If it was an option I wouldn’t even give them one star. East Maui can have my business from now on.
… moreAlieena Mancini
Leanne and Alena were really polite. I ordered a Signature latte lavacake and ordered Two avocado toast and let me tell you the Signature Latte lava cake was amazing that’s how you are suppose make it not to strong and not to light it was perfect. Alena she made my Avocado toast and she was not Stengy on the avocado. It taste amazing thank you to the crew that was there. Keep up the good work
… moreAlejo Rodríguez Sánchez
Had to go last minute and the worker in the drive-thru (wish I had gotten her name) was absolutely amazing! Was there literally 3 minutes before they closed lol!
I’ve gone to this Dunkin a few times before and the workers there have always been so wonderful!
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