

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bel Air, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 2106 N Fountain Green Rd, Bel Air, MD 21014
Phone: (410) 888-7059
Order and Reservations
Order: Order online
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Reviews
Dear Management,
I recently visited your location at 2106 N Fountain Green Rd, Bel Air, MD 21014, and I wanted to bring a few concerns to your attention regarding my experience.
• Customer Service – Upon entering, the cashier did not acknowledge me or initiate any interaction. I began ordering without confirmation that he was following along, which made the interaction feel awkward and impersonal. Additionally, the manager or team leader handed me my order quickly and left without ensuring I had everything I needed.
• Cleanliness & Professionalism – The cashier’s uniform was noticeably unclean and covered in pet hair. Additionally, I observed him scratching his head while wearing gloves, which raised hygiene concerns.
• Order Handling – After receiving my order, I had to wait several minutes for the donuts, which had been sitting by the register the entire time. The cashier did not inform me that they were mine, leading to further confusion.
While one team member was helpful and demonstrated good service skills, the overall experience was disappointing. I appreciate the hard work that goes into running a business, but I believe some improvements in customer engagement, hygiene, and order communication could enhance the overall experience.
I wanted to share this feedback in the hope that it helps improve service at this location. Thank you for your time.
Sincerely,
Nelson Miranda
** update
When I got home, I realized my order was missing the coffee cake muffinI had purchased. I had to return to the store, and when I walked in, the same employee who had helped me earlier greeted me with “Oh, you’re back,” in a tone that felt dismissive. When I explained that my order was incomplete, she gave a brief apology, but after handing me the muffin, she rolled her eyes and walked away without another word.
Thanks
Heather Stankiewicz