Kelly Prudencio
I accidentally place an order for 3 drinks. I called the store to let them know not to make the order but no answered. Once I got there an older women that was the cashier told me since I placed it online I need to reach out to customer service via app. Which I did before coming to the store and while I was at the store. Unfortunately the app to live chat was down. I let her know that and that I also called but no one answered. She told me they couldn’t give a refund because the drink was already made & they couldn’t take it back. Understandable, but she wasn’t helpful with trying to resolve my issue. It seemed she tried to dismiss me, so that she can help the other customers. Again, I get it but she didn’t even try fixing a customer with their issue by providing suggestions to call customer service. She made it seem like I had no choice. I just ended up leaving and calling customer service instead. The rep who helped me over the phone was really helpful & detailed. Dunkin Donits in Jessup MD needs to do better. This isn’t the first time I’ve had a bad experience.
… moreLexus I
Went in on a Sunday morning and ended up walking back out waiting in line for 10 minutes. There was no acknowledgement and no one in the register to take orders. A lady was busy making drinks so if she’s the only one working youll just have to wait because she’s the only one there but then an older Indian lady which Im assuming is the supervisor/manager walks out after 10 minutes from the back room, looks around and goes back in then a few minutes later and older Indian guy which Im assuming is another supervisor/manager walks out looking grumpy then comes up to the register not saying a word deal with the one customer that was in front of me. I guess they were the supervisor or manager so they were going to have the only worker there (the black lady that was making the drinks) WORK….
… moreAd Cu
My favorite out of all other Dunkin Donuts. Always clean. Always professional. Always have what’s on the menu. Always fast and courteous.
… moreTamar Hopkins
Lovely, the ladies at the counter were so patient with us while we decided what we wanted. And then I forgot the receipt so I had to go back, and they very kindly reprinted it for me! Best customer service ever ☺️
… moreDianne Henry
I wanted some ice cream. The young lady who worked last night of 2/26/25 at 7pm was very, very polite and helpful! She was energetic, engaging, and has a beautiful smile ! I been to this location before and the service was good, but not like last night ! Kudos to her and the service she provided!
… moreA M
Great service from all the staff and the woman who makes them sandwich’s is beautiful.
… moreBria Brandt
Love them. They make my drink right every time (unlike other Dunkins). Fantastic service. Very little wait. Wish it had a drive thru but due to the layout of the shopping center it’s in I don’t think that’s possible.
… moreMichael Norman
Another convenient spot around the corner from my job . A lil crowded, but they do their best to reduce the lines . Shopping area is nice as well to check out.
… moreJung Woo
Understaffed so there is a very long wait. Good service and food, but you have to wait a very long time.
I visited around 2:35 PM on a Saturday and only 1 person was working. I waited over 10 minutes just to place my order.
… more