Jenna McDonald
This is the best dunkin ive ever been to! I stoped in today around 10 for a bacon jam sandwich and iced coffee. Perfect amount of cream and sugar.
… moreKeri Bell
Visited expecting a standard experience. I ordered a large decaf coffee and was told it likely wouldn’t be hot because it had been sitting for a while. No alternative or solution was offered (such as brewing fresh coffee or reheating), which made the interaction awkward and confusing. I ended up leaving without ordering. Hoping this is something that can be improved, as hot coffee feels like a basic expectation at Dunkin.
… moreScott Simmons
I have driven by maybe 100 times from other shopping over the years. Today I remembered it was there leaving Wegmans and pulled up front thinking great 1 person will be fast since on a quick errand run. Biggest mistake I made today. Business spotless so apparently there is management but zero training or observations to teach them how to be efficient. There apparently was a concern of billing on the customer that was there. Both employees passing phone back and forth but took my order. Started my order then just continued their struggles. I even tried to get their attention and purposely ignored me. Then when finally the youn lady who took my order and started mixing it asked if I was waiting on something……I pointed out to her the glass of ice with 2 pumps of caramel in it. Wow. 2 customers 2 employees and a cold brew was all I wanted. I will never go back.
… moreEugene Wilson
I am a very patient person, went to location in Gainesville, VA. Only one customer in the entire store. Counted 4 employees at least 2 were front end. Stood for 5 minutes was never acknowledged nor waited on. One person looked like a Manger doing something other then food prep at counter behind donuts. I have no clue if donuts were fresh, since I walked out and went to Wegmans. Having my donut fix elsewhere.
… moreNicole Yoder
I come in here a lot and the one girl with the fake eyelashes is terrible with drinks and customer service. She just stares at you while you’re trying to order. I don’t know her name and if she’s related to the owners, but she’s terrible and if I see her working, I will leave and go somewhere else.She maybe be a nice person but she should work somewhere else.
… moreAhmed Shuvon
Just went there today, ordered a couple of donuts and a latte. The young lady who was taking my order was alone in the counter but did a great job handling 5 customers at once. She was quick and fast with my order. Latte tasted like as usual!
… moreYolanda Montgomery
I keep giving this location chance after chance and they consistently disappoint. The staff person is rude and impatient and then she cannot count to 12.
Please conduct employee training. It is obvious that she does not like her job because she is trying to single handily run the customers off.
… moreJoe
I ordered 2 drinks and got 1.5. When I received my nitro cold brew it was 10% cold brew and 90% foam, by the time it all settled it ended up being 40% coffee, 40% foam, and 20% empty. When ordering, we asked the cashier if she could describe a couple of the drinks to us since we don’t usually go to Dunkin and she struggled to describe them other than listing the number of espresso shots. Vanilla latte was way too sweet too. Bad quality coffee and poor service is why we typically don’t go to Dunkin but we had a gift card so rather spend it than lose it.
… moreArt
Bad mistake dropping by this store. Customer service was poor. The two ladies were not friendly and in a rush to take my order. BTW, I was the only customer in line. The donuts were not fresh, and just a dull environment. I won’t be back.
… moreAndrea Solares
Staff was friendly and efficient on a busy Saturday morning. We called 15 minutes ahead to order 50 munchkins and someone actually picked up the phone. We had called another location and couldn’t get someone to even answer. We arrived to pick up our order and my husband was quickly in and out of the store.
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